Customer ReviewsforAllied Orion Group, LLC

I need to file a complaint on allied Orion group and their staff, they keep giving me the run around and won’t give me a legit number to call and report them, all con and scam artists, they used my information , stole it and won’t correct it, they are all going down

I am having issues with my account balance being more than what it's supposed to be the past two months. Last month it was fixed but it hasn't been fixed this month and the newest person in the office has not responded my emails nor phone calls pertaining to this issue nor the issues of my maintenance request orders not being fixed nor addressed and they keep marking my maintenance orders as completed or canceled when they are not completed or fixed one maintenance request even pertained to black mold and hasn't been addressed.

To give you history of the situation, the community was sent a text message the water was being shut off on the 1/14/24 and will be back on on at 8am the 1/15/24 the water came on at 11:30am and was shut off within the hour. A notice was sent on 1/16/24 all water would be shut off 1/17/24 the notice stated there’s no estimate time on when it will be turned back due to breakage of pipes. On 1/17/24 water entered my dwellings and management was notified through the app and a phone call. Hours later maintenance showed up looked around and stated a crew will be coming to clean up and will place fans. No one showed up until 1/19/14 to clean and apply the fans. That same day 1/19/24 a notice was sent asking to respond if your unit had water I replied No and my unit number. That was the last correspondence about the water outage. On 1/22/24 I received a notice stating that my request has been resolved regarding the water issue, but I still had no running water I initially contacted Laura on 1/22/24 via phone about being compensated on my rent for my family and I inconvenience she explained that she needed to speak with upper management. On 1/29/24 I spoke with Laura face to face about not receiving any communication regarding this matter and being compensated. Laura stated that she hasn’t heard anything back and my water should have been turned on the plumbers were here on 1/20/24 and they went to every unit. I was home that said day and no one came to my unit. While I was communicating with Laura a text was sent to Grant the maintenance guy by the secretary to go to my unit, when I arrived home to document another day of this issue, the maintenance guy turned the water on. I went 10 days without water. I contacted the upper management on 1/29/24 via email the one Laura provided and still haven’t received a response regarding this matter. Sincerely a long time resident at, *** ******* ** *** ***** **** ******** *** ******* ** 

In May, we had a leak from our ceiling in the bedroom (which we later found out was because of an issue with the construction), we reported it when they had the complex wide inspection and nothing was done about it until the beginning of July. They spot of water damage quickly turned into the paint on the ceiling splitting and plaster and water getting onto our bed. We put in another maintenance request that was still not handled with any expediency. Laura did not take to that too kindly to that. She sent a text letting us know that they would “allow us to move out of our apartment to find a place that we feel more comfortable”, not knowing what this meant my husband made a call to the office. When I got on the phone to tell her that I was also on the phone and was requesting a recording of the call, she went off again letting us know that this was the reason for the issues was our “lack of communication”. She went on to act incredibly unprofessionally throughout the remainder of the call letting us know that she thought that we should just move. Over the next day or so my husband and I discussed it and decided that it actually would be a good idea to find a new home. Esther gives us a call letting us know that a supervisor had come to the conclusion of giving us some options and things to make up for our time of displacement and bad experience, a $500 credit for our displacement, if we were to extend our lease we would be offered the same rent rate, or if we decided to move, they had a moving company that they would connect us with to help with the move. That next day my husband went into the office to let Esther know that we would be moving out to see if we could use that credit to essentially extend our move out time to a week or or so into August and to also see if they would help us with the movers that they had offered. Esther said yes and gave us an “intent to move” form. We filled it out that same day and when returning it she told my husband that Laura would reach out to chat about the movers. 10+ days passed without any communication from Esther or Laura about movers even with my husband reaching out multiple times. On August 3rd my husband was finally able to get through to Esther to talk about the details to which she let Andy know that she would reach out to her supervisor to get more information and would call him back. The day was coming to an end and we hadn’t gotten a call so we made a call to the office where Esther let us know that they would only provide movers if we were relocating within the complex! This was something that hadn’t been communicated at all to us prior to that conversation. We were at a loss, they knew that we were moving out of the complex (via the “intent to move” form and the lack of communication about switching apartments which wasn’t really even given as an option), had not even called to talk about movers in the over a week since the in person conversation as well as other attempts to reach out, and were just now telling us this as we had let them know that we were trying to move out of the apartment the next day and the day after. This was another awful experience of Harper’s Retreat’s lack of communication which negatively affects the renter.