19 Customer Reviews
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Review from Cody S
1 star08/28/2024
I reached out one time for information and decided they were not for us. However, since that day I have now received 2 separate invoices saying I owe them for their service that I did not sign up for. They emailed me an "Appointment of Agent" form that has all my info at the top but at the bottom, the signature and I.P. address where the form was filled out are completely fraudulent. It is a random signature and an I.P. address not associated with me. This company is fraudulent and are thieves, don't even request information from these thieves or you will be scammed!Review from Martha J
1 star08/09/2024
1 star because I cannot leave 0 stars. In 5/2023 we appointed Patrick O'Connor & Associates to be our agent for property taxes for 1 year, making sure that we did NOT allow the appointment to roll over year-to-year. We ended authority on 10/1/2023. In July 2024, we received a bill for the follow year's tax period. As we had handled that year's taxes ourselves, and I was certain that the authority was terminated, I investigated the matter. On my customer portal, I found my original Appointment of Agent that ended authority on 10/1/2023. I also found an additional Appointment of Agent dated 12/25/2023 which extended the authority to 12/01/2024. I am certain that I never extended the authority past 10/1/2023 (and would have remembered doing this on Christmas Day too!). This was a FRAUDULENT digitally signed document which could only have been generated on the company's side. I notified them of the fraud and haven't received any correspondence. I haven't received a bill again either, so I assume that the matter is resolved. I am filing this review so that future buyers can beware of this company.Review from Andrew D
1 star06/07/2024
SCAM!!!! Stay away from this company! If you use them one year they will continuously bill you the following years because there is not an end date on the county appointment of agent form. They will say that is the contract you agreed to. I never signed a contract for 2024 agreeing to a price to represent me. The company can not provide any document I've signed showing I would like to pay for their services, and always goes back to saying the county appointment of agent form is a contract between us.Review from Crystal C
1 star04/18/2024
What a JOKE of a company. I asked them to protest my home and they signed me up immediately, but then NEVER APPLIED TO PROTEST (Confirmed with the County multiple times). They do not answer calls, emails, etc. even when emails are asking if this is a fraudulent company. I call to ask to speak to a manager and get routed through the most ridiculous "customer service" ever. Don't hear from them for MONTHS and then a bill shows up in my inbox for a hearing they apparently had almost a year after I requested services. DO NOT TRUST THIS COMPANY, PLEASE LOOK ELSEWHERE!!Review from Cindy P
1 star03/10/2024
After getting my taxes down from over million to 914,000 with the appraiser. I thought maybe I could have it reduced more if I hired someone. Oconnor and associates did nothing for me but agreed to whatever I thought so hard for the 914 now they’re trying to sue me For nonpayment of something that they never did. This is typical for Oconnor and associates. If you look at the reviews, they do this over and over to people. They need to be stopped. Now I’m going to have to hire an attorney and go to court I would like to start a class action lawsuit against them as well.Review from Ruth A
1 star02/13/2024
Received call from O'Connor today for services. Representative would not accept "not interested". The call sounded like it was coming from *****. They also send out mail solicitations that are confusing to seniors. They represented us in the past and we realized we could do our own analysis and save money.Review from Ashley D
1 star01/29/2024
I would give 0 stars if I could. This company told me I would only have to pay half of what my reduced property taxes were. I have spoken to three different associates and none have been able to help me despite lying and telling me that they are going to escalate my case to a manager. O Connor could not even provide me with the decency to tell me that my protest was denied. Please do not use this company - save your money and time and either go with another company that is reputable or just protest yourself. The thousands of positive reviews you see online for O Connor are probably paid reviews or ** / illegitimate reviews because trust me, no one from the company is reviewing your case with care in the world.Review from John P
1 star01/12/2024
I wish I would have read the reviews before I hired them. In December 2023, I called them to see if everything was on track and they said my taxes were being reviewed with the board. I had just received a bill from the county with no changes to the amounts. They told me to ignore it and I would get another one. After waiting a month, I decided since taxes are due in 2 weeks, I should check with the county. They said my case was closed because O'Connor never showed up on Oct 31 for the hearing. If I would have listened to them and not paid, I would be collecting penalties and interest after Jan 31st. I am glad I never paid them anything. This company is a complete fraud and I am surprised the scam they are running has not been shut down by the law.Review from patricia m
1 star12/21/2023
Wish I can rate negative Zero. They are always calling, harassing for services never rendered. I signed up with them for a specific year. You think they will stop after that year. NO. they monitored my account with the county and every year there is a reduction in my property tax as it fluctuates every year. They will tag along and send me an invoice. They just do not know when to stop.Review from Karen R
1 star12/10/2023
Three years as a client of POC and Associates. They have reduced our appraised value on a number of occasions, but I object to their billing practices. They bill for their share of the tax savings for any given year based on the previous year’s tax rates. in an environment of increasing values here in TX, the tax RATES have been going down each year, so the savings are overstated and overbilled. It has taken me a few months to get them to issue a credit or refund on my 2022 tax protest fee overpayment. Meanwhile, their overseas telemarketing office peppers me with phone calls, emails and snail mail if I owe then $1 or more for more than a week. They also billed me for litigation that resulted in a value reduction (yay) before the county even acknowledged the litigation was completed, and many months before I received my refund from the county. They are relentless on collections, have many telemarketers for whom English is not a first language and are very slow to acknowledge when they owe the client a refund. I will be cancelling the contract going forward.
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