Business ProfileforOffer Giants

On 6/6/2023, we closed on a sale of one of my properties for $200,000. The agreement was that I would continue the current mortgage in my name, and they would assume all the required payments until the mortgage was paid in full. Additionally, I would receive a balloon payment with additional monthly payments for the balance between my mortgage and selling price. After receiving the balloon payment, they owed $12, 275, to be paid in monthly installments of $200. After a few late fees with my mortgage company and HOA, which they paid. I then noticed on 10/2/2023, that the property under my mortgage was for sale with this company. I asked how this would affect our agreement. They replied “We would have to pay you the remained of what is owed, and you would get a payoff for that”. The day before this company closed on selling of the property on 12/15/2023. I received multiple texts asking for information the title company needed, which included a payoff letter of $11, 275, the funds they owed me at that time. We then completed the enclosed signed document showing the amount owed, with wire instructions to myself. They informed me on 12/14/2023, that “I’ve already sent the signed document into title. I’m sending in the account information now. More than likely you’ll get a wire by Friday”. They then used our signed payoff document to satisfy the sale with the title company. After 3 days, I did not receive the wire and heard nothing from the company. They then responded after multiple texts “We will just continue our monthly payments”. I then notified them I was dissatisfied because I was told on multiple occasions that I would receive the balanced owed in full. I also Informed the company that I would contact the BBB to have this mitigated. They responded, “If you file a complaint with the BBB, we’re for sue not going to be in compliance until resolved lol. We will stop payment immediately”.