ComplaintsforREI Network LP

• Initial Complaint

  01/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I keep getting emails. Several months back I asked for no more emails and cancel any account I had - even if it was the Waldorf address. I cannot reach anyone by phone; on the web site there is NO OPTION to unsubscribe or cancel an account. The only screen I get is 'update billing' - and I'm not paying money to cancel this and stop receiving emails. Help please - No answer, no option of website, no call back, nothing. I need this to stop,

  Business response

  02/16/2022

  Hi Mary!We are so sorry to hear you had trouble cancelling your account. We received a chat from you requesting to unsubscribe from email notifications on 11/1/2021 and promptly processed that request, but I was unable to find a prior cancellation request or missed call coming from the number you provided in your account or your email address. When an account goes into "bad card status" it can be difficult to navigate the site without updating your information because of the update billing prompt that we have in place. I have cancelled your account effective immediately. Our system will no longer attempt to bill the card on file now that it has been cancelled. You will also be able to fully utilize the benefits of your FREE membership should you choose now that the update billing prompt will no longer appear on your account. You have also been subscribed from emails per your request in November. Thank you so much for your membership and please let us know if we can assist with anything else in the future! The fastest way to get a response is by emailing our team at [email protected] 

  Customer response

  02/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  10/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had been going thru my bank accounts and found that MyHouseDeals.com had taken money out of my account on 10/18/21. I immediately called and requested a callback. There IVR comes on and takes you to a point where you have to leave a VM for someone to call you back, every time, no matter when you call. I began calling back every day once I knew that had happened, in order to stop the transaction and get a refund of my $45 bucks. I called today 10/21/21 and again, as usual, I had no other option but to leave a VM because no agents were available. But this time I advised that the next step would be the BBB. Interestingly enough I got a call back immediately unlike any of the other times. I dont have the woman's name, but I could hear her children in the background. I advised her that I am looking to cancel the service and I would like a full refund of my money. While looking for the account she tries to explain why there was no response for the last three days "If there is no reason given in the call we dont call you back" is basically what she told me. She then finds the account using my CC last 4 digits, and tells me that "Unfortunately we dont refund after 5 days" Well I have been leaving messages for the last 3 days and on top of that (and this is why I think they are scamming me) The Withdrawal Posted On 10/18/21,So It Hasn't Been 5 days At All! That's 3 days, but apparently, that is what she has been trained to tell people so that they can steal people's money. I dont see any other way to explain that. I want a complete refund, that is what I wanted from the beginning, we get that done, then I'm good. Other than that I will be a thorn. Just give me back my little $45 you tried to take from me.

  Business response

  10/23/2021

  Dear Mr. ******,

  
  Thank you for reaching out regarding this matter, we do take your concerns seriously. After looking into your account, I can see that you purchased a membership in September and had your first recurring charge on October 16th. Our policy is that we don’t issue refunds unless there has been an error on our end, and that doesn’t seem to be the case here. I apologize about any confusion you may have had regarding our refund policy. At any point, our members can log into their dashboard and view their membership status and the next billing date, members are free to cancel their membership at any time prior to their next billing date. We have downgraded your membership, this change will take place at the end of the current cycle on November 14, 2021, so your card will not be charged again. Please let us know if you have any questions I haven’t addressed.
  

  Sincerely,
  REI Customer Success Team

• Initial Complaint

  09/10/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  an individual was listed on their website and I contacted him to receive a loan. The individual contacted me and asked me to pay closing costs and attorney fees. I paid these fees and contacted the individual several times to do the closing. Today I contacted Privatemoneygold and they instructed me they are doing their own investigation and took no information from me and told me to go to the police. Period

  Business response

  09/14/2021

  Hello Mr. *********, 
  
  We regret that you have had a negative experience with this lender. We’ve investigated the name given and it is not a lender that is listed with us; we advise that our members ensure that anyone they are interacting with is on our list. We remind our customers that they are expected to do their own due diligence and check a lender’s references and credentials. We also require that our members not pay any upfront fees and if a lender requests it, they report the lender(s) to our team. Upon signup, we include 2 boxes that must be checked by our members agreeing not to provide lenders with upfront fees. By giving a lender up front money, the membership terms have been violated and you’ve placed yourself at risk.
  
  We are currently still in the process of collecting documentation and it would greatly assist our investigation if you would provide us with the requested email correspondence between you and the lender in question. Unfortunately, we are unable to disclose personal information that is collected as it could lead to a security risk. 
  
  We would like to discuss this matter further as we take this very seriously. Please feel free to contact us at [email protected]
  
  Thank you, 
  PMG Customer Success Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩