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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Colony Builders replaced a screen patio . The price was 21840. Shortly after the patio began to come apart on one end, the door part popped off. I was told I would not have any problems with leveling of the patio and they left a big cement block in the yard where they had taken c*** of this problem. I have been speaking with the owner of the business, Ali Z**** **** *** ****** for several months. He has promised to come assess the problem multiple times, but he never shows up.Business response
08/30/2023
Project was done over existing concrete over a year ago. We have a 1 year warranty once we complete the project but Mrs. ****** is a good customer. Mr. Z*** will be going to visit with Mrs. ****** on August 31, 2003 and overlook the issues so we can take **** of them for her.Business response
09/15/2023
As of 9/15/23 repairs had been complete for Mrs. ******. The warranty was expired but we took **** of the repairs free of charge to the Mrs. ******.Customer response
09/18/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
The work has been done. Please withdrawn my complaint.
****** ******
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Contact Information
5829 W Sam Houston Pkwy N Ste 801
Houston, TX 77041-4740
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.