Customer ReviewsforLandry's, Inc.(Corporate)

My husband and I are Landry select members and while on vacation in Orlando, we visited Landry Seafood on Vineland Avenue. I ordered the magical dinner and the only “magic”was instead of receiving Grouper. I was served Basa instead!!! My husband and I are fish connoisseurs, we eat fish all the time and I could tell immediately the difference! I brought it to our server Tyler’s attention (who was great btw) then Tammy the manager came over apologizing and stated the chef “mixed up” the fish and was preparing me some more. Later a different women came up saying the chef admitted he served the wrong fish and she placed a larger piece on the table, again apologizing. This piece tasted different, texture was different…but the batter was so hard it was falling off the fish. Maybe it was cooked too fast, oil wasn’t hot enough, etc. Either way, it’s not a good look when you’re eating at a restaurant they sells fish. Horrible presentation! We will NEVER eat here again! My husband mentioned this happening to him last March (same location) but he didn’t speak up. He ordered Red Fish and knew immediately it wasn’t a Red. We catch and eat Reds all the time. I sat there waiting on the “right” fish, looking around wondering how many ppl sitting in here paying top dollar for “bottom fish”?… we cannot trust this place and will NEVER return again! I would NOT recommend. Nicole *

Thank you for forwarding Ms. Marshall's comments to our attention. Our General Manager was able to speak with Ms. Marshall and resolve her concerns. Guest feedback is very important to us, and we have taken measures to ensure these issues are resolved. Thank you

Oceanaire Atlanta-07/08/2024 8:03PM My fiancé and I had decided that we would enjoy a nice seafood dinner but didn't have time to dine in so we placed a pickup order at Oceanaire Atlanta. I ordered the broiled "fresh jumbo Massachusetts scallops" and he ordered the chicken fried lobster tails and truffle fries. The order was to be ready in 30-40 minutes and we arrived in 30 so the order wouldn't be left sitting. I picked up the order at the bar and left. Within 2 minutes of being in the car with the to go order, the car began to smell like old seafood. We were shocked but being that we had to get back home immediately and still had a 23 minute ride ahead of us we were unable to turn around and go back to Oceanaire. We were starving and attempted to eat the fries while driving home. They were terrible. Not only were they cold but they were cooked in old burnt oil and waterlogged in with grease. It got even worse when we got home. The chicken fried lobster tails were cooked in the same old burnt oil and were heavy and wet instead of light and crispy. The 5 jumbo "scallops" that we just paid 50 dollars for couldn't even be eaten. They were gritty and tasted like they'd been soaked in a chemical bath! I grew up in Massachusetts and I'm accustomed to fresh scallops and these "scallops" we were served were like nothing I've ever tasted nor do I ever want to taste again. They were absolutely disgusting, my dog wouldn't even eat them. I don't know if they thought they could pawn this garbage off because it was a to go order or because I was using 2 gift cards that I received as a gift some time ago? I guarantee if I was seated in the restaurant this garbage would have never been accepted. To sum it even up after a 50 minute round trip journey to pick up the order and a $126.73 bill we ended up with nothing to eat. This is completely unacceptable. I feel like I've been robbed of my time and money!

Thank you for your feedback. We would like to hear more details regarding your To Go order. Please send us an email with your phone number so that we can contact you. Our corporate office email is [email protected]. Thank you

The Golden Nugget Hotel & Casino , 129 Fremont St. Las Vegas , NV. 89101 - 5603 gas, NV 89101-5603 refused to honor the room promotion rates that they sent me . This was $41. Sunday -Thursday and $69. Friday - Saturday . I was trying to book Thursday 9/26/2024 & Friday 09/27/2024 . They would not honor the promotion they sent me . These 2 days were not on their blackout days list either . I am guessing they make their own rules as they go along . That explains their customer review rating being so low .

Thank you for allowing us to respond to Mr. ******** concern. All Golden Nugget rate offers are described in detail, including any conditions under which they do not apply. The offer Mr. ****** received was a Sunday-through-Thursday offer with rates starting at $51 per night, with no resort fees and with some added non-price benefits. Mr. ****** requested a Thursday-Friday stay. The Thursday stay would have been booked under the offer. However, the Friday stay would have been booked at a Friday-Saturday rate. This was offered and explained to Mr. ******. However, he decided not to book any stay. We hope that Mr. ****** reviews our offers and decides to stay at the Golden Nugget. Thank you

Charlotte, NC Locations **Review for Morton's Steakhouse** Last night, my family made a 6:00 pm reservation at Morton’s Steakhouse to celebrate Mother’s Day. Despite arriving on time, we were told we couldn’t be seated for 20-30 minutes. As a handicapped individual using a walker, I was shocked when the hostess suggested I sit at a high-top table in the bar area or wait outside. When I asked for a regular chair, I was met with a lack of understanding and empathy. We were finally seated after a 30-minute wait, and the issues only escalated from there. Our waitress seemed overwhelmed and poorly trained, admitting they were understaffed, with the manager acting as the bartender. She insisted on taking our appetizer and dinner orders simultaneously. Despite repeated reminders, my daughter's drink order was delayed and incorrect. Throughout the evening, we struggled to get the waitress's attention. She failed to inform us of a Mother’s Day special, which we only learned about by overhearing her conversation with another table. After waiting over two and a half hours for our dinner, we decided to ask for the check. The waitress, visibly distressed, begged us to wait, stating that our food was ready. Despite her assurances, the meal was subpar: my steak was burnt, the lobster mac and cheese was overly peppered and inedible, the cream corn was cold and bland, the Brussels sprouts were flavorless and cold, and my husband's salmon was undercooked. When we expressed our dissatisfaction, the manager’s response was dismissive. He only offered to remove the steak and lobster mac and cheese from our bill and give us a free dessert, which never arrived. The check totaled $270 for food we couldn’t eat, and we left the restaurant hungry, eventually stopping at a fast food place to eat. My Mother’s Day dinner at Morton's was a disaster. The lack of accommodations for my handicap, the poor service, and the inedible food made for a disappointing and frustrating evening.

Thank you for posting the review by Ms. ********. We are sorry to hear of Ms. ********' dining experience. Our General Manager has been in communication with Ms. ******** and will be bringing food to Ms. ******** on a date that is convenient to her. We hope Ms. ******** is able to enjoy our food in the comfort of her home, and try us again in the near future. If Ms. ******** has any additional comments, she may reach our Corporate Office at [email protected]. Thank you

The food is great, and the staff is amazing. 5/5 would recommend.

Thank you for taking the time to provide your positive feedback. This is always a boost to our team to hear good reviews. We will continue to strive to be 5/5. Thank you

I was very upset/frustrated with Landry's rewards program a few days ago. We love THE PALM and MORTONS. We frequent them as much as possible. The food and service are always perfect. We had a problem with the rewards program (long story). I called and was not pleased with the outcome; therefore, I wrote an unfavorable review. The next day, I received a call from the regional manager. He explained everything and went above and beyond to make things right. Brain Jepperson is a rare find. Brian took the time to explain the new policy and why changes had to be made. My faith in Landrys has been restored, and we will continue to eat at the BEST: Palm and Mortons and, of course, Masters in other states!

 

 

***Previous 1 star review posted on 4.3.24****

We go to Palm or Morton's at least twice a month. We always spend $200-400. I have been adding my points on the website as I was told I could do years ago. To date, you can still add points. The points have not been recorded for 5 months. I called Landry's customer service. A very rude female told me we don't allow you to add points anymore via the website. I said, but it allowed me to do it. She said you can do it, but we will not add your points -we did away with that in November. I said, but last night, I spent $290. Can you at least add those points? The rude female said that is my loss I should have handeded the card. I said I did not like handing the card because they used my points and did not allow me to save up points. The female was so rude. I asked if they wanted to lose our business, and she said that was my choice. It is sad to leave, but Landry does not care about customers. I said I never got an email or letter saying that you changed the policy, and she said that was not her problem. They had to credit our $290 from the previous night, and we would have stayed with Palm and Mortons.

Thank you so much for the kind response. We look forward to your future visits at our locations. If you have any concerns in the future, please feel free to contact our Corporate Office Customer Relations team directly at [email protected]. Thank you

My family an I was celebrating an decided to dine in at Saltgrass Steakhouse in Knightdale NC. We had separate tickets an when I placed my debit card an ticket in the ticket folder, i made a statement to my family that she overcharged me for something an it will be her tip, an everyone witnessed me give it to waitress's. Maybe 10 mins later the waitress came a stated that my debit card is not with my ticket. My family told waitress that she most be mistaken because they witnessed me having card in my hand a placing in ticket folder with no tip(cash). I walked to where waitresses was cashing out a seen a few red debit card an ask would she Ck them by my last name. They were just sitting with no tickets with no tickets near register. The manager came a said that I must be mistaken an to check the table, floor an everyone belonging. No card was found an I began to get upset asking for waitress but she never came back. I asked to check camera an he started it doesn’t focus in that far. They he offered to take care of my bill an I then felt disrespected. I explained that I’m not from there an I need my debit card back an I can pay my own bill. I had to freeze my card instantly while in restaurant. We was treated very poorly for the amount of money we spent. I called there about 30 after leaving and calming down still no card. Next day I called an spoke with a different manager an he was the worst an no note was left about what had happen. So he begin telling me people leave cards behind every day an have to be careful; then he checked the card that was left there an non of them was mine an when I asked for corporate number said they can’t do anything about my card been missing. I have never experienced anything at this level in my life. I’m not from the area but heard great things about the food

Thank you for forwarding Ms. ******** complaint to our attention. We are sorry to hear of Ms. ******** experience at Saltgrass Steak House. It is our understanding that we were not in receipt of Mr. ******** credit card, to our knowledge. The credit card has never been found. The manager did not charge Ms. ****** for her visit and comped her meal. Ms. ****** did the correct thing by cancelling her credit card. We hope that Ms. ****** returns to Saltgrass and visits us again in the future. Thank you

My wife and I had a dinner at Vic and Anthony’s and were so disappointed that I have tried to contact Landrys. After several attempts of emails and calls, I have heard nothing from them. Please take in to account that we spent $300+ on a two person dinner.

Thank you for forwarding Mr. ******* concerns regarding Vic & Anthony’s. We are sorry to hear that his visit was not satisfactory. Our General Manager spoke with Mr. ***** on March 13th. We believe his concerns were resolved. In the future, if Mr. ***** has any concerns, he may contact our corporate office at [email protected], or call our Customer Relations line at 800-552-6379 (Option 9). We hope to see Mr. & Mrs. ***** back in the restaurant very soon to give us another opportunity to serve them a great meal. Thank you

Belong to Landry's select club. Attended two wine dinners at Atlantic City Chart House for a total of $640.00. Gave my ********** * both times when I paid for dinners on *********** Never got points. Sent three emails to customer service and called customer service. No satisfaction and only 1 email response from the three contacts asking me for proof that I attended.

Thank you for posting Mr. ******* complaint. We are sorry to hear of Mr. ******* concerns and ongoing issues. Mr. ***** is a valued LSC Member. The Points have been added to Mr. ******* account. In the future, Mr. ***** may contact our corporate office for assistance. Our Customer Relations phone number is 800-552-6379 Option 9, or he may contact us at [email protected]. Thank you

Terrible experience ?? had to get door unlocked 6 times locked out of room. Not a good day very frustrating. Must find another casino. The stay before this had mold in shower

NEED MORE INFORMATION: We appreciate having these concerns brought to our attention. However, before we can respond, we need additional information including the location where this occurred, the date of the visit, and some additional details. Please contact our Corporate Office Customer Relations Department at 800-552-6379 (Option 9), or email us at [email protected]. We look forward to hearing from you.