Current Alerts For This Business
Beginning in May 2012 and up to present day, the BBB
Houston has received multiple complaints and customer reviews that exhibit
the following patterns.
Consumers
have alleged that they are treated in a rude manner when information has
been requested regarding the return policy and locating items in the
store. Houston Garden Center has a "No Refund"
policy.
In a recent 2020 customer review, the consumer alleged she was told by an onsite manager, the owners do not care about customer service because for the number of stores and volume of business.
Unfortunately, while the company does run ads in the Houston Chronicle, they do not answer consumer's complaints or customer reviews.
A recent customer review from 4/2021, when a customer
stated the actual store was nothing like the TV commercial, the employee was
quoted as telling her, "..the commercial didn't mention anything about
service."
In
Texas, a company does not have to post a policy where it’s visible to
the public. Please make sure you inquire about the company’s policy
before you purchase anything.
Consumers also allege while employees will recommend a product to use on plants, when consumer’s verify, they are finding that recommended product doesn’t work with the type of plants they have. The company is unwilling to accept the return.
In a recent January 2023 complaint, consumer stated they selected a tree with a 70% off sign. The cashier stated the system no longer gave the 70% discount. The manger gave him the corporate number. When he called, they told him the sale ended at midnight the night before. He stated they marque and the individual signs still showed 70%off. They refused to give him the advertised discount. When he stated he would tell all his friends about the experience, they said, “you just do that.”