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Find a Location

Marathon Security Services has 1 locations, listed below.

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    Business ProfileforMarathon Security Services

    Security Systems Consultants
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/16/2023

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company specializes in security systems and cameras.

    Products & Services

    Lifetime warranty of equipment.

    Brands:

    • 2GIG
    • DSC
    • Honeywell

     

    Business Details

    Location of This Business
    8524 Highway 6 North Ste 171, Houston, TX 77095-2103
    BBB File Opened:
    7/13/2007
    Years in Business:
    20
    Business Started:
    2/2/2004
    Accredited Since:
    8/16/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Mark Lund, Owner
    Contact Information

    Principal

    • Mr. Mark Lund, Owner

    Customer Contact

    • Mr. Mark Lund, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/18/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    In June 2022 we had a Brinks come in to get the security system activate as the system was already in place with everything needed. Now in January I called brinks to cancel service. I was told we are still in stage one of the account that our account is still managed by Marathon Security. That I would need to talk to them about. So I was transferred to Marathon and no answer. I called back several times til I got some one the line and I requested cancelation. Immediately the gentleman said I can not cancel because I signed a legal binding contract. I asked if there was someone else I can talk to and he said “no I’m the owner” and I ask what his name was and he replied Mark ****. He said if he cancels my contract he will be charged back 3 years of service and he would not allow that to happen to him. So we get off the phone called brinks again for copy of contract. They said Marathon has it. Called Mark **** and he stated he would have to dig it out and send it to me the following day. He did so. The contract he wrote up is written up in a totally different business name JES Energy LLC with our address. I called brinks again to have them cancel contract since contract is incorrect and no longer valid if it isn’t in our name. Brinks agreed that any inaccuracies in contract then it’s no good but Marathon needs to cancel it. So we emailed Mark **** to cancel contract. We contracted JES Energy LLC to let them know what’s going in case it affects them. The CEO of JES Energy name is also Edgar *******. He stated he doesn’t know how Marathon has his info and EIN number and that he would call Mark ****. I talked to Mark **** again and he is very rude and accused us of harassing him because we are pointing out his paper is incorrect and needs to cancel this contract. All we want is to cancel this contract due to this information on contract wrong. I can not talk to Mark **** because he is very rude and raises his voice at me and wants to argue. We are not *** ****** LLC.
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB of Greater Houston and South Texas

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