Business ProfileforSpruce Finance Inc

Bills for services not provided & refuses to repair equipment 1. Issues began with Spruce 10/2018 a. Invoices were not received in a timely manner, numerous requests had to be made to get statements so they could be paid. b. Was charged late fees due to Spruce not submitting bills on time and I had to phone Spruce on several occasions to get those fees removed. c. Recognized fraudulent billings after preparing to move to residence in 01/2023, this is when I stopped paying Spruce invoices 2. Not abiding by contract a. Billing since inception of taking over contract in May 2018 has not been justified with actual start and end production information b. Has refused to provide accurate data as requested numerous times & conduct a reconciliation i. Has committed to sending data, then defaulted ii. Was told data was available on line, and it wasn’t iii. In May 2024 committed to sending data in 6-8 weeks and nothing received iv. Refuses to conduct a financial reconciliation & adjust billing up or down accordingly c. In (at least) April and July 2021 sent out repair personnel because inverter was not working, so Spruce knew there was an issue with their system d. Admitted in June 2023 that system had been offline and was working with manufacture to obtain parts i. System was not repaired until July 2024 ii. In July 2024 stated that they didn’t have to abide by contract with regarding to manual meter reading when system not submitting data online. e. Has submitted late payment information to credit bureau damaging my credit because I won’t pay fraudulent billings as an attempt to harass me into making payments rather than working with me to solve the metering issue