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            Business ProfileLuxury Dually Custom

            Truck Accessories

            Current Alerts For This Business

            Pattern of Complaint:
            The BBB cannot confirm or deny the company is still in business; however, they have failed to respond to the BBB to address and resolve complaint issues. 

            Contact Information

            10210 Telephone Rd #45

            Houston, TX 77075

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            Email this Business
            (310) 228-8244

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            10210 Telephone Rd #45, Houston, TX 77075
            Email this Business
            BBB File Opened:
            1/13/2014
            Alternate Business Name
            • Dually Fenders Fiberglass
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            07/06/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On or about February 7th 2023 I ordered two fiberglass fenders to convert my Dodge truck to a dually. I paid April 2000.00 dollars for these and I have been lied to at every turn. I was told 6 to 8 weeks for delivery and it has now been 6 months. He will not answer the phone, texts emails. He has told me for 7 weeks that the fenders are complete and he is just too busy to package and send them. I have told him I want a refund and he(Omar) tells me to talk to the salesman ( Sanchez) for the refund. Sanchez has been helpful with information but no longer sells for Omar. I am out 2K
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            eric g

            08/07/2023

            DO not buy anything from this business. I purchased a set of fenders for my vehicle on March 15th. 2023. and have still not received them. I was able to talk to Bernal and Mark initially, but they have now ghosted me. I have left multiple messages on multiple phone numbers. They took my 2175.77 and apparently ran. They don't even have the self-pride to return any of my calls and at least tell me I'm not going to get my order. I hope other businesses in Houston don't treat other states like this.
            Read 1 More Customer Review

            Local BBB

            BBB of Greater Houston and South Texas

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