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ComplaintsforTruxas Sales Inc
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Complaint Details
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Initial Complaint
09/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a semi truck to be built into a dump truck by Truxas in December 2021. Daniel ******** at Truxas provided me a completion estimate of 9 weeks from purchase (completed by the end of February) Truck was not delivered to me until the end of July 2022 meanwhile I was making monthly installments as well as paying insurance monthly and had already wired truxas approximately $25,000 back in December. After finally taking possession of the truck 5 months behind schedule it was not suitable to drive legally on the road. The air system leaked so bad the tanks would lose pressure within 30-45 minutes of sitting. I spent approximately $700 on new air lines, fittings, air bag, and switches. The tires were almost 9 years old and weather cracked, some were even separated on the sidewall. I had to replace 8 tires (over $5200) within the first 2500 miles of driving the truck. (Daniel ******** had told me upon purchase all tires would be in good condition and will have “80% or better life”) Daniel also told me that the truck had less than 3000 hours on it but it arrived with over 9000 hours on the meter. It was also passed due for service so I had to change all the oil and filters as well. Truxas paid to fix the AC that wasn’t working and gave me a used front bumper ($800 value) that I specifically stated that I did not want as a “sign of good faith” but that was all they are willing to do for 5months of delays, lost wages, and all the necessary repairs. To get the truck in acceptable condition I spent around $7000
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.