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ComplaintsforHouston Upholstery Solutions
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Complaint Details
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Initial Complaint
01/14/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The owner of Houston upholstery solutions is unreliable and a non trustworthy. She took my deposit of $2177.50 for half the price of two pieces of furniture. She gave an expected 4-6 week delivery time. Between weeks 8-12 after the initial start date she kept promising that furniture would be finished that week and sending update photos of half finished furniture. Week 12 she sends a photo of her business on fire. She tells me that I will be refunded when insurance pays her. She then waits another few weeks, barely responding with last response being that refunds would be given within a week. Then she vanished, no response, no refund. This business is not to be trusted.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.