Business ProfileforNext Level Urgent Care, LLC

On May 4, 2023, I visited this Next Level Urgent Care facility to have a splinter removed from my arm. I was told that for the self pay (not using insurance) level of service, my fee would be $180. After I was treated by the doctor on staff, I went to the front desk to check out and pay for the services received. I paid the quoted $180 in full and left the facility. Almost 1 full year later, in April 2024, I began to receive emails and text messages for the first time stating that I have an outstanding balance due. I ignored them out of the assumption that these were either phishing attempts or were not intended for me. Upon receipt of a hard copy invoice stating that I owe an additional $75, I called the billing department to discuss the situation. I expressed concern that the level of service I received and the total amount due had been changed at some point AFTER I left the facility. It was never disclosed to me, nor did I agree at any point before I left the building, that I was to owe an additional $75. I am of the belief that they are utilizing deceptive business practices by attempting to get more money out of their patients by having them pay for one service up front, and then arbitrarily changing the level of service in their billing systems at a much later time. I have attached a copy of the receipt I received in 2023 for my service as well as the invoice I have received in April 2024.