Business ProfileforMi Tierra Auto Sales, Inc.

Do NOT BUY ANY CAR FROM HERE First impression Brought a car in less than a week it completely turned off on the freeway in which I almost lost my life . I explained the issue with the repair department and was ignored for days until Monday when I told her my child is involved . They tried to forgery documents saying I was getting my car taken instead of returning the car after a week . I had to call a witness along with the police to even get a return on the car . The payment department is very rude and wanted me to pay a payment of $175-200 for a car that would randomly break down on the street . When I asked for proof that the document didn’t exist any longer they gave me the run around . I know another individual who car was sold to him with a bad tint , messed up Tires (had to replace 4-8 tires within the 30 days ) , had him sign a work order just for them to NEVER SHOW UP OR PICK IT UP , along with multiple dashboard lights being on . I was told by JENNIFER I couldn’t take over a car note when it clear as day states the owner can sign it over . The truth is they didn’t want to deal with me after I expose them . Oh and the salesperson told me he was trying to hurry up to greet some strippers ! So good luck with repairs or the professionalism of the staff . My boyfriend and I had issues with them since we left the lot … if you’re not of their ethnicity they WILL DISAPPEAR, DISREGARD , AND DISMISS YOU. This is my public record since issues have yet to get resolved and since my boyfriend is still in contracted with them and can be impacted . GET THE GAP INSURANCE and a lawyer !!! 03/18/23 Also since I called them out regarding me getting my car fixed along with this review … they asked me to specifically pay 20% for a 06 Toyota Corolla that they claim is worth 10,000( same worth as current 2013s car down payments ). They are a sorry excuse for a in house financing and lose a customer with a good credit score with money ready in hand ! It’s a hard NO for me

We sold a vehicle to Ms. Dominique *. ****** on 09/10/2022, and she returned the vehicle on a mutual agreement on 09/26/2022. During the few days she had the vehicle, the customer reported a mechanical issue on the vehicle covered by our 12 month, 12000 miles limited warranty. The mechanical issues were addressed at the time by our service department in a timely manner. All documents were reviewed by management, there is not a single document that is a forgery as argued by Ms. ******, furthermore they are properly signed. In her review, Ms. ****** was asking to take over someone else's car note. We explained that could not take place, unless a new account is created under her name, accounts are never allowed to be transferred from a customer to another customer due to compliance, legal, and reporting requirements. In regards to Ms. ******'s claims about ethnicities, we categorically reject the claim that we cater only to certain ethnicities. We are trained to treat everyone with respect and equality regardless of ethnicity, race, gender, religion or any other personal characteristic, and our portfolio reflects our commitment to serve anyone. The account Ms. ****** talks about was closed more than 6 months ago, and all money's were returned to her on a mutual agreement. This is a frivolous claim to try to tarnish the reputation of a dealership that has worked hard to keep a good name in our community. It is our commitment to serve our community in the most professional way, our personnel get continual training in order to meet and exceed the standards in the industry.

The agreement was one where they replaced a form with another form to trick me into signing . They said I didn’t willing turn in the car … which I did . When I ask them for the paperwork they claim it don’t exist . I would love for them to give me the paperwork they claim they have … the same paperwork I was goin have to call the cops to get or collect right ? After they refused to give to me