ComplaintsforM.I.A. Motor Sport

• Initial Complaint

  11/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had purchased a 2017 Ford Transit and was lied to about the condition of vehicle. After driving the van for less than 200 miles it started having difficulty shifting. I took it to a shop and it needed a transmission and a ton of motor work. Also the salesman lied to the finance company about the amount of down payment received in order to obtain the financing.

  Customer response

  12/05/2023

  They haven’t provided a copy of the contract. I keep getting the run around.

  Business response

  01/08/2024

  Customer failed to make payment per his contract making him default on his loan and ending up in a repossession in November. Customer had extended warranty not sure why he did not use them but the contract is attached customer also received all documents to his email since he did a e-signature with the bank. As per the down payment there is no refund because again this was a repossession. Mr Caraway also received our documents through fedex for wet signature and we assumed they had made copies before sending them back, it does not let me attach more files but we have the fedex labels proving the documents were sent and mailed back to us. The portal is not letting me upload documents it keeps saying to big, is there anywhere we can email them?
  
  Not sure if there is anything we can do at this point since it was a default on his end.

• Initial Complaint

  10/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a truck from this dealership I put a total of $4500 Down with $2500 remaining after certain work was done to the truck. I had the truck in my possession for 2 months and made my 1st payment with the finance company but while out of town they asked me to bring the truck in and I told them that I couldn't at the moment Because I was out of town And I would bring the truck once I'm back in town to have the work done. While out of town they went over and picked the truck up as a repossession the repossession claiming that I owe them $2500 I told them that I had no problem paying the $2500 that I would do so when the work was done which they agreed to do. My account was in good standings with ******** ********* ************* and my 1st payment was made but the truck was picked up on the 5th of October without a repo order so we thought it was stolen so a ****** ******* ****** ****** was filed. Upon finding out that the dealership picked up my truck I reached out to them and asked if I could have my truck back and told them that if they did the work they promised I would pay the remaining $2500 no problem and they decided to reach out to ******** ********* and offer a buy back Proposal in which ******** ********* accepted even after my 1st payment had been made on the truck and now the dealership is responsible for the $4500 I put down and the $913 for my 1st payment with ******** ********* and ******** ********* will no longer talk with me because they close my account without my knowledge or consent. I reached back out to Mia motorsports asking for a refund of my down payment and my 1st payment and they told me that since my account was in default my My deposit and 1st payment is non refundable

  Business response

  10/17/2022

  Good morning, upon checking the account he had a deferred down payment of $2500 which was broken down into two payments of $1250  due pm AUGUST 20 2022 and $1250 due on SEPT 03 2022, to which he did not make any of those payments, we waited as he mentioned more than a month to go ahead and decide to repossess the vehicle. We have the right to repossess because he was in default to the agreement which you will find attached.

  Now, regarding the refund, he is not owed any refunds for various reasons, the first being he signed a NON REFUNDABLE DEPOSIT which you will also see attached. Customer never once mentioned he was out of the country, we scheduled his appt to put the part he was promised and he never showed up, we sent multiple text messages through our google voice and he never answered. We proceeded to call his son since he was put down as a reference and his son did not let us know he was out of town. But the vehicle was driven 6777 miles since he purchased it. We will attach documents from ******** asking for the repurchase, as well as his receipt for down showing NON REFUNDABLE, and the pick up payment agreement which he signed and did not bother to pay for and got behind more than a month.
  
  How convenient that he was out of the country to bring the vehicle and to pay, but he just happens to appear here once the vehicle is repossessed. Now, as the right of repo clearly states, we do not have to give buyer notice before repossessing the vehicle, and that buyer's failure to make ANY payment, that will be his notice of repossession. Buyer has been given a 10 day notice that he has to pay the vehicle in its entirety or find his own finance. 
  please let me know if you have any further questions after looking at the docs attached.
  
  

  Business response

  10/19/2022

  Yes, the bank was asking for $7000 down but customer only had $4500 as mentioned by his own, so we allowed to do a deferred down payment of $2500 which is not a crime and we have the pick up payment acknowledgment to prove that he acknowledged the $2500 to us. We also have multiple texts to customer in which we even let him know that the part for his 4x4 was in, and he responded he would get the truck in for the replacement of the part. It is not our fault neither him nor his son ever came and when we called his son he never told us his father was not in town or tried to make a payment towards the $2500.00. Regarding the coupon we have no knowledge of what coupon he is talking about because he clearly signed a $2500.00 pick up payment. We do not provide any mechanicle services as the one statedin his response, once he had posession of the vehicle he asked if we could recommend someone and we did He decided to proceed in tunning the vehicle and even added WHEELS AND RIMS TO IT. We also have a document signed by him which states that we have a right to charge $899 of restocking fee $80 per day of use of the vehicle, and $0.80 per mile of the vehicle, in this order of ideas Mr ****** had the vehicle for 65 days  that would be a total of $5200.00 plus the miles which he drove 6777 miles in the time he had it  times $0.80 is a total of $5421.60. Now, we were also considerate enough to let Mr ****** retrieve the wheels and rims off the vehicle that he had purchased even though it states that everything attached to the vehicle is property of the lienholder. 
  
  We have been nothing but patient with Mr. ****** even after he came in here and started threatening us to cause some serious damage. So we still stand in our position that there is no refund is owed to the customer since there were expenses, such as miles put in the vehicle, part that was promised and ordered, and repo fee for non payment. 
  

  Customer response

  10/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  Mia Motorsports and I have come to an agreement and the issue has been resolved amicably. 

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   

  
  

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