Customer ReviewsforGulf Coast Veterinary Specialists, PLLC

If I could give a zero I would. We had an appt with internal medicine at 10am for our 8 yrs old yorkie who was diagnosed with PLE. The morning of the appointment, she began having seizures that left her with symptoms of a possible stroke. We took her into the ER and was put on the fast track because of the multiple seizures in a 24 hour period. Was asked to put down $1500 to begin treatment which I completely understood. Within 45 min we had an estimate of treatment that ranged from $5K-$8K (which did not include any neurology or internal medicine treatments) We decided at 820am that we were not going to move forward with treatment and we would be requesting euthanization. It was an extremely difficult decision, but we told the nurse we wouldnt be moving forward and she left to tell the doctor. At 9:50am the doctor told us to keep our internal med appt at 10 because maybe she would have a different treatment plan. We went to the front desk to check in just to find out that her appt was cancelled when we checked into the ER and they had no availability so we went back to the waiting room and waited. Someone finally came to tell us that the estimate the ER gave us was accurate because those same tests would be ordered by internal medicine and justifying the cost. We said AGAIN, we do not want treatment we wanted to take our baby home. We were then put in a room where we waited for another couple of hours . We finally got to say goodbye to her about 2 pm (5.5 hours after we told them our decision) . I understand about how ERs work and we were no longer priority after 8:30 but not sure when compassion went out the door and it became all about the money. We were devastated enough to have to make the decision and unable to begin the grieving process because being pushed off and left in waiting rooms is completely unacceptable.

We are so sorry for the loss of your sweet loved one. We understand how difficult it can be to make the selfless decision to say goodbye. The appointment with internal medicine was canceled due to the immediate concern regarding the seizures. The front desk receptionist informed you that this would be addressed with the emergency service and that the appointment for internal medicine would be canceled. When I spoke with you in the lobby regarding your concerns, you informed me that you would not proceed with treatments. Still, I was also told that further clarification regarding the estimate was needed. I clarified that the estimate provided to you included diagnostics that the internal medicine department would also want to perform, including a consult for both internal medicine and neurology. This also included a deposit for those services to perform a full workup. Once clarified that the estimate was in fact accurate, you informed me that you would not be proceeding and that you wished to say goodbye. We respect your decisions and understand that it is a difficult one to make however we did want to ensure that you had the clarification surrounding the estimate so you could ultimately make the best decision for your family. We have the utmost compassion for our pet parents and patients, but we are obligated to be fully transparent about the costs associated with treating our patients. Emergency services, unfortunately, have to triage patients according to the severity of their condition; therefore, it is not uncommon to have to wait an extended time. We do apologize for the perception that you were no longer a priority, and again we would like to offer our deepest condolences surrounding the loss of your beloved pet.

My dog Jade was diagnosed with an enlarged heart on Friday, 3/17 at *** ****** ********* *** could not diagnose the specific cause of the enlarged heart due to lack of imaging equipment. I was referred to GCVS. They did not have any appointments for Friday, I scheduled for Monday, 3/20. Late Friday I received a phone call from the GCVS radiologist's assistant stating the doctor looked at Jade's images and recommended we bring her to the ER and get in over the weekend. Jade has addison's disease, any stressful situation can cause a flair up and she was already showing signs of elevated stress. I did not want to leave her in an ER overnight and declined. The receptionist said I could being her in first thing in the morning. I said I would talk to my husband and see what he says. At no point did I consent to a cancelation of Jade's Monday appointment. Jades veterinarian prescribed her a diaretic to rid her body of the excess fluid in her abdomen and chest. She was extremely bloated and having difficulty breathing on Friday, but Saturday morning she looked visibly less bloated and was breathing normally. I took Jade to her vet to get her weight to see how much fluid she had lost. She was 70.5 lbs 9am on Friday and 66.4 lbs 8am Saturday. Based on that and the desire to minimize Jades stress levels I did not take her to the ER because I had a scheduled imaging appointment on Monday. I take Jade to GCVS at the scheduled drop off time to find the cardiologist canceled her appointment without my consent nor with any written notification. I was told I may have to reschedule for Tuesday, even though their cardiologist 1) canceled without my consent and 2) their cardiologist is the one that said an image was extremely needed so why would they defer another day? It seems to me they are more interested in making more money out of my dog through an ER visit and giving away her scheduled appointment to someone else. They don't seem overly concerned with treating Jade.

Hello, I believe that there may be some confusion regarding your appointments. Our cardiology department is currently booked out a couple of months; therefore, your appointment was scheduled with our diagnostic imaging department for outpatient imaging with the radiology team. Due to your pet's condition, our concerned technicians and radiologist felt it would be best for your pet to be seen immediately through our emergency department rather than wait until that Monday morning as imaging would have been performed at that visit; therefore, the appointment was canceled. We do not need written consent to cancel an appointment. Due to the understanding that Jade would be seen through our emergency department, the technician felt comfortable canceling the appointment. I do apologize for any confusion surrounding this visit and can understand the frustration; however, please understand that our team truly does and did care about Jade.

Angelica B. I’ll like t begin by telling you I’m new to Houston, I relocated from Cooper City, FL. On 3/7/2022 I was at my son’s apartment 10:30pm my sweet Jasmine started having difficulty breathing & walking. I located what I assumed was a 24/7 emergency veterinary hospital(GCVS) that was supposedly close to my son’s apartment well I arrived at the facility around 11:00pm in tears with my Jasmine in her bed in distress, to be told by the young lady at the desk,(unfortunately I didn’t get her name) (YOU KNOW WHO YOU ARE) that this was a private hospital and they were not taking any new patients. I explained to her that their sign said 24/7 emergency care. Well she told me I’m sorry there is another facility a few miles down the road. I explained to her that I was new to the area and had no idea where I was going…she just handed me the paper and that was that. I left with my little girl and tried to find this new place needless to say my Jasmine DIED while I was trying to find my way.??????WELCOME TO TEXAS!!I know nothing about this place so I had no idea what their reputation was it appeared to be a place that cared about people and their pets. It was also the closest 24/7 emergency facility that came up in Google. I would have paid anything instead they just sent me on my way with no regards to my Jasmine. I have no idea what happened. We had just been to the vet the day before and she was fine. If we were home ( I live in Rosharon, TX) I would have taken her to her regular vet, but we were over 1hr away and google said this facility was only 5miles away. I hope that the next person that shows up to GCVS in distress the way I was with Jasmine gets better treatment than what we received!! I give your facility and ESPECIALLY YOUR STAFF A BIG “F” IN COMPASSION FOR MY SWEET GIRL!! On Friday morning I took my girl to her regular vet where they took care of her and provided me with a beautiful memorial and a keepsake of my sweet girl. RIHP Baby Girl!!??????

Hi Angelica, Thank you for reaching out regarding your recent experience with our hospital. We would like to offer our deepest condolences regarding your loss of your sweet Jasmine. GCVS has a long history of providing the greater Houston area with the highest level of veterinary care, and we apologize that your visit was unsatisfactory. I reached out to you regarding your experience this week and can be reached Monday-Friday until 3 PM each day. Please feel free to reach out at any time.

GCVS, someone by the name of Christine, (you did not leave a lat name.) reach out and I returned your call the very next day. I left a message for you and I am still waiting for a call back. Like I stated in my original review. Your facility had no regards for my Jasmine or me and you continue to display your total DISREGARD & DISRESPECT for us. I continue to see your facility and your staff with TOTAL DISGUST!!