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Find a Location

Sunset Animal Hospital has 1 locations, listed below.

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    Business ProfileforSunset Animal Hospital

    Veterinarian

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company specializes in emergency veterinary services. 

    Business Details

    Location of This Business
    2959 Southwest Fwy, Houston, TX 77098
    BBB File Opened:
    9/14/2014
    Years in Business:
    13
    Business Started:
    9/6/2011
    Business Incorporated:
    11/27/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Sunset Boulevard Animal Clinic
    Business Management
    • Dr. Rob Hance DVM, Owner
    Contact Information

    Principal

    • Dr. Rob Hance DVM, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    1 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brittany F.

    1 star

    05/29/2023

    Key is not doing well. He will be there a while. Vega was help. don’t think I have to worry.. Update—L- the wait was longg. I couldn’t stay with him I heard him crying. I wish I had more time to say goodbye before he went back. I went to say gn he was in oxygen and already sedated without my auth.given other meds. understand if in a serious situation you. You can ask. Hes passed now -seeing videos of what was done to other cats later. He passed - cardiac arrest. I wonder if allthis gave hima heart attack. (Bbb limits characters) I know there can be a lot of unknown on animals but think things were overlooked. Friends vet said I would have been able to be with him the entire time. I went to this one because closest and saved a little money. I wish I would have chose the one with the $30 more office visit that was a little farther out. Vega was sweet and caring. Only 1 year from graduation. On the 1-5 scale of my cat being on a 3-4 and not 5 for how critical could have been as a 1-10 so I would have known to have been worried. I don’t know why he passed away. I cant bring him back. There were maybe 10 icu units in the back and were full 4 hours later there had to have been 6+ guests I could hear. I think not enough cages Makes one wonder—-they want the next $3-6k from next. More people there when in need. I wont be back. Need more options also if people can’t afford things. Don’t rush people $5700! I was shown qr codes for a loan. One of them didnt work and being 3:00 in the morning and distraught My info went who knows where -next day told shouldnt have tried that way. That is very unprofessional. Also when she spoke about the paperwork added $1k and then said maybe we should talk to someone else up front about it. When I went in to say goodbye got a “doorbell” for whenDone Rang the bell expected to be greeted right away waited forever twice . After -so confused/sad I left open the door all to see my l kitty laying. The I had to go back in there.

    Local BBB

    BBB of Greater Houston and South Texas

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