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Additional Information

Not BBB accredited

Additional Information for RTIC Coolers LLC

View full profile

This is a multi-location business.

Find a Location

RTIC Coolers LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • RTIC Coolers LLC

      20702 Hempstead Road, Suite 110 Houston, TX 77065

    • RTIC Coolers LLC

      20220 Hempstead Road, Suite 22 Houston, TX 77065

    Location of This Business
    20702 Hempstead Road, Suite 110, Houston, TX 77065
    BBB File Opened:
    11/19/2015
    Related Businesses
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Additional Contact Information

    Email Addresses

    Service Type
    Products and Services
    The business offers Coolers and Drinkware.
    Refund and Exchange Policy
    • The business offers a 90 day no hassle returns.
    Business Categories
    Water Coolers

    Pattern of Complaint

    Since January 2016, the BBB of Houston & South Texas has received multiple disputes that exhibit the following pattern.  

     According to consumer disputes, it has been alleged that RTIC Coolers, LLC has been accepting payment for product in advance and then not delivering.  The consumers have alleged that they are informed the product is on backorder and then are unable to make contact with the business via phone or email to get a status of the order or request a refund. 

    More recent 2020 customer reviews, consumers stated when they inquired about refunds or exchanging a defective cooler, the company is not responsive and states Covid-19 is to blame.

     The company does respond to or resolve the disputes via the Houston BBB. 

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