ComplaintsforCulligan of Houston

• Initial Complaint

  05/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I receive a billing statement from this company every month for services not rendered. The last bill I received from them is for a service on May 10,2023 for salt and a filter. I was home all day and no one came here to deliver. My tanks are locked in my garage which notifies me each time it is opened. I also have security cameras that record motion and people hanging above the garage door. I had no recordings of Culligan that day. This has happened before and I called them about it. If this happens again I will cancel my service.

  Business response

  05/26/2023

  We delivered 2 bags of salt to customer today. Our Route Driver spoke to customer and re-explained the bill he is receiving is for the monthly cost of our Privilege Program on his two units (softener and carbon filter); it's a type of "insurance" which includes free salt, etc. Also explained to customer we are in process of updating our email to customers that better explains the program so customers will understand it better as to what all it includes and how it specifically benefits them. 

  Customer states he forgot what all program meant and glad we are updating our info for future customers. Customer states he will be requesting to withdraw his complaint altogether as was confused on it and does not want it to affect our score. We agreed we both have taken away learning experience from situation. Customer has my work cell for reference if requires additional assistance in the future.

  Thank you.

• Initial Complaint

  03/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Billing problems started to take place July, 2022 for a check Culligan received from me, the monthly payment in which they say my check was cashed and paid to my account. It was not cashed at my bank. It still has not been cashed at my bank. I have continually asked them about it. February 2023, I had not received a bill. The end of February, 2023 I called, they said they sent my bill to another company and the other company paid. I asked them to send me my bill for February, 2023, in which they did, but it is very confusing, in which I believe the other company’s certain amounts are being deducted from my bill. I should have my amount only on my personal bill. I called the office again in March, 2023, manager couldn’t talk to me so representative gave me Dallas office to speak to billing office representative there. He couldn’t figure it out either, and said he would have to get in touch with the Houston, Texas office. I have not heard from either Houston or Dallas, Texas offices since March 16, 2023, the last date I spoke to the Houston, and Dallas, Texas offices. I do notice they have an A+ rating with The Better Business Bureau. Thank You!

  Customer response

  04/11/2023

  Better Business Bureau:
  
  This letter is to inform you that Culligan of Houston has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/23/2023 and assigned ID 19638851.
  
  Regards,
  

  To BBB, 
  I would like to let you know that Complaint #******** has been resolved.
  
  Thank you all very much for your help, it is much appreciated.
  
  Sincerely,
  Cheryl *****
  (**** ********

  
  

  
  

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started service with Culligan last spring and received an initial delivery of a water cooler and a few tanks of water. These lasted me a few months. After the initial delivery the service only stopped once to check on the supply and one time after to deliver 2 5 gal tanks. Then delivery stopped. I ran out of water. I was skipped for November. I called in December before my order and the day of my order and was skipped again. I then called to cancel service due to an inability for the company to provide the advertised service. Its March, I still have their machine and have been unable to have it picked up. The company uses an answering service and no one in the office is taking calls. I cant resolve this if I cant talk to the office. I dont know if anyone is coming to pick up the machine and tanks after 3 months or where I can drop the equipment off. I'd like them to pick up their machine.

  Business response

  04/06/2023

  * Our apologies to just updating this complaint as we are behind due to staff shortages.

  Customer's equipment was picked up and account closed as of 3/28/23 - Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩