Customer ReviewsforNetbrands Media Corporation

I am having a very similar to experience to most of the people who have reported this company here. Specifically, we worked with https://24hourwristbands.com to order 50 custom tote bags for our wedding - happening in a few days. We paid a huge sum of money AND a huge rush fee to get the bags delivered here 4 days ago. The company is now saying it's UPS's fault that it will be one and a half weeks late - arriving after we've already left for our wedding, rendering these items completely useless. We've been on the phone with customer service (which, is one sole person) about 5 times already today. That person has been utterly useless, refuses to help, and continues to claim that their "manager" will call me back in up to 48 hrs. We do not believe a manager even exists and that this entire company is a scam. They should be shut down and not allowed to continue to scam innocent customers out of hundreds of dollars.

Hello,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration this situation has caused, especially given the importance of your upcoming wedding. We understand how critical it was for you to receive your custom tote bags on time. Unfortunately, it appears that UPS has delayed the delivery, which is beyond our control. However, we take full responsibility for ensuring our customers are satisfied. As a gesture of goodwill, we are ready to fully refund you the rush shipping fee. We value your business and hope this helps to alleviate some of the inconvenience caused. Please reach out to our customer service team to process this refund at your earliest convenience. Once again, we apologize for the trouble and appreciate your understanding. We are committed to improving our services and ensuring such issues do not occur in the future. Thank you for your patience.

Im currently in the midst of this situatiuon and can get no help. I called and demanded to speak to a manager and still haven't spoken to one or gotten any insight on my order that is needed July 23rd at the latest. My order was placed on the 7th of June, approved June 10th. Went into production June 22nd. And I'm being told that it is still in production? My client needs their products by July 23rd and the site says it's still in production as of July 19th. I need it confirmed that the order will be printed and is being overnighted or shipped with the utmost expediency. It cannot arrive later than 7/23. This needs to be guaranteed. Your company is putting my reputation and company at risk and could cost us money for your apparent incompetence. This is of the utmost importance and you need to act like it. Give me the assurances I need. I want nothing less than to know its been printed, shipped with expedited shipping to get here on time and I want tracking numbers. This will be the last time I direct any client to use your service if you do not help and we've spent thousands over the years with you all. I will actively campaign against others using your company. Please help me because nobody in customer service can. No managers are ever accessible. Nobody has eyes on what is being done, they just report what the screen tells them. I am very very angry. I need a manager who knows anything to help me. I've been trying for days. I would pay more for better service with another company.

Hello, We apologize for the inconvenience you experienced with your recent order and appreciate you taking the time to share your feedback with us. Your satisfaction is our top priority, and we regret that we fell short of meeting your expectations. To address the issues you encountered and ensure that we improve our services, could you please provide us with your order number or contact us directly? Your input will help us investigate the matter thoroughly and take appropriate steps to prevent similar situations from occurring in the future. We value your business and are committed to making things right.

***** I don't think I would order from this company again. My order had an estimated delivery of June 20, and I needed the shirts by June 24, so I thought it would be okay, especially after reading all the great reviews on ******* By June 19 I was getting worried because I still hadn't gotten a shipping confirmation. So I emailed them and then called them. I was told on the phone that because I hadn't paid for "guaranteed delivery" it could be another week or two before my order even shipped. I had ordered 48 shirts on June 4. I insisted that I needed the shirts by the 24th, and was told they could be delivered by then for an additional $150, which was about half the price of my original order. I declined, and then called back and tried to cancel my order. When I asked for a manager, I was told that there was no one available but I could leave a message and a manager *might* get back to me. The next day I got a response from my request to speak to a manager, and was told the shirts could be delivered by the 24th for an additional $80. By this time I had looked the company up on the BBB website and seen that many people had bad experiences with them, so I was nervous to give them any more money, and I never returned the call or answered the email. But then I got a shipping confirmation! And my shirts arrived around 6PM on the 24th, just in time for the evening program I needed them for, which was stressful but at least they arrived. :-) And they're perfect! The BBB website mentions that there have been complaints against this company of the orders being misprinted or otherwise wrong, but mine seems great! :-) Which is why they're getting as many stars as they are. ;-) Like I said, I probably will pay more next time and go with another company.

Dear Amanda,
Thank you for sharing your experience with us. We appreciate the time you took to provide detailed feedback, and we're glad to hear that the shirts arrived in time for your event and met your expectations in terms of quality.
We apologize for any stress and inconvenience caused by the delivery process. Your order, placed on June 4, 2024, for Unisex Basic Tee T-Shirts (CT-01), quantity 48, had a standard delivery date. As per our terms and conditions, standard delivery dates are estimates and not guaranteed. Guaranteed delivery dates require an additional charge, as indicated on our website.
However, recognizing the urgency of your situation, we expedited your order to ensure it arrived on your desired date of June 24 without any extra cost. We're glad that the shirts arrived just in time for your evening program.
We understand your concerns and take them seriously. We are constantly working to improve our services and customer experience. Your feedback helps us identify areas for improvement, and we hope you'll consider giving us another chance in the future.
Thank you for acknowledging the quality of our products despite the delivery challenges. We value your business and hope to serve you better next time.

BUYER BEWARE! DO NOT TRUST *********** WITH YOUR PROJECT. I ordered 26 yard signs with 'guaranteed' delivery on June 7. When the package arrived, there were only 20 signs. When I filed a claim on the company website (June 7th) to report the error, I expected a resolution along the lines of "Sorry for our error, we'll print and send the missing items immediately." Nope. To make matters worse, the website wouldn't let me file a claim on June 7. So I chatted with an 'expert' to try to upload a photo proving I did not receive all of the signs. Eventually, they had me email the picture. Never heard from them. Instead, I had to call ******* * ***** as well as filing more reports (called 'tickets') with the company. Today (June 10), when I called a third time, the customer service representative was unbelievably rude (even snickering/laughing). He told me if I wanted the missing signs, I would have to reorder them and pay the rush shipping. I told him this was unacceptable because this was their error, not mine, and they should stand behind their commitment to getting my order here correctly and on time. When I asked the customer service rep about the 'guarantee' of June 7th delivery and why they don't stand behind their 'guarantee', he again snickered and said their guarantee was good because I got the delivery on time just like the 'guarantee' said I would -- to which I replied, "But my order was incomplete! That's not a guarantee!" He then said he/they couldn't resolve my issue in a more timely manner because they handle a lot of orders and are under a lot of stress in their department. Seriously?! Their best resolution (after a 27-minute call that went back and forth like this) is that they say they will send the signs, which should arrive by Friday - more than a week after they were 'guaranteed.' I'm not confident I'll ever see them. ******* should have printed the signs and overnighted them to me. This is NOT a good business. I'll never use them again.

Dear Sharon *****,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with your recent order and for the frustration caused by our response.
We understand the importance of receiving your order complete and on time, and we are truly sorry that we did not meet your expectations. We have investigated the issue, and as a resolution, we have shipped the remake order of the missing 6 pieces via UPS. Your package is on its way and should be delivered by Friday, June 14, 2024 between 1:45 P.M. - 3:45 P.M. The tracking number for your shipment is ****************** (UPS).
Furthermore, we take your feedback regarding our customer service very seriously. We are currently reviewing the interactions you had with our representatives. If any misconduct or unprofessional behavior is found, we will take appropriate action to ensure this does not happen again. Our goal is to provide exceptional service to all our customers, and we regret that we fell short in this instance.
Thank you for your patience and understanding as we work to make this right. We value your business and hope to have the opportunity to serve you better in the future. If you have any queries feel free to reach out to us.

They run a promotion for 14% off your cart with no terms. After contacting support they stated that it does not apply to ***** products. I am somewhat pleased with my order, but I fear that this breaks antitrust laws laid out for advertising and could lead to a lawsuit.

Hello

We are sorry for the inconvenience caused. Please know as per our terms and conditions offers cannot be combined with any other coupons or promotions, and may change, be modified or cancelled at any time without notice. Our promotional codes may not apply on Blank Products, Tyveks, Hand Sanitizer, Face Mask, Face Covering, and other wellness related products. Please feel free to reach out to us for any query. We are always available to provide assistance. 

Regards,