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Complaint Details
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Initial Complaint
07/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On March 2023, I purchased service for a total of $1000. I received approximately 3 treatments and to discontinue due to a family illness. Currently, I would like to receive my services, but the Dallas location has been closed. The Houston office plans to keep my money and have not provide services. Basically, they have pocketed my money and I have received nothing in return. Managment has not came up with any solutions at all. I want my services or my money back.Business response
08/13/2024
Ms ***** purchased 6 treatments and received 3 free as a promotion on Feb. 25th 2023 giving her a total of 9 treatments. Her treatments were scheduled to start Feb. 25th 2023, which are done 3 times a week for completion within 3 weeks. Ms ***** completed 1 treatment Feb 25th 2023, she missed or cancelled scheduled treatments on Feb. 27th 2023, Mar. 2nd 2023, March 4th 2023, Mar. 7th 2023, & Mar. 9th 2023. She completed a treatment on Mar 11th 2023. Ms ***** then missed or canceled appts for Mar. 14th 2023, Mar. 16th 2023. Ms ***** called June 16th 2023 to ask if she could get a treatment at our San Antonio Tx location since she was in San Antonio at the time. She did get that treatment there in San Antonio Tx for a total of 3 completed treatments. There was no more communication with or from Ms ***** until June 26th 2024. Ms ***** called to inquire about her account and was explained that the Dallas location was no longer available. She was told that she still had the opportunity to complete missed or canceled appts but she would need to get treatments in the Houston corporate location. Client still has access to complete treatments. A refund is not justified due to the lack of consistency and commitment.
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Customer Complaints Summary
11 total complaints in the last 3 years.
3 complaints closed in the last 12 months.