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ComplaintsforCharles Gilchrist's Southwest Nissan
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Complaint Details
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Initial Complaint
05/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Windshield coverage was purchased and they refuse to honor a claimBusiness response
07/10/2023
I spoke to ****. The coverage is does not cover the crack that is that large, nevertheless I am replacing the windshield for him and his wife. That should resolve the issue. Please call me at ************ or ************ with any questions.
Thank you,
****
'
Initial Complaint
02/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Update 2/11/22 transmission issues with the vehicle I just bought!!!! Just made my first payment and now Im looking at a $4,000 transmission repair on a truck that has ****** miles. ****** to **** (the manager) and was repeatedly told you bought the vehicle used. This is my one and only form of transportation for my family and it just a fancy paperweight. Have no idea have these people are still in business.After purchasing a vehicle a month ago I just received a letter from my preferred finance company started they extended an offer to the dealership and it wasnt excepted. Meaning I was approved for a loan but was told by the dealership I was denied and had to finance through a lender with less desirable terms and interest rate. Very upset I wasnt even presented this at the time of purchase and the fact that I was lied to makes me wonder what else these people are dishonest about. Obviously they make way more on the transaction if they get you to accept a higher interest rates and longer terms so I understand the Incentive but thats not how you run a business to get repeat customers.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.