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Find a Location

CrankyTexan's Holsters & MFG. has 1 locations, listed below.

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    Business ProfileforCrankyTexan's Holsters & MFG.

    Online Retailer

    Current Alerts For This Business

    Alert:

    BBB files indicate CrankyTexan’s Holsters & MFG. has a pattern of complaints and customer reviews alleging: 


    •Goods or services for which payment has been made have not been delivered after an unreasonable delay
    •An unreasonable delay in providing customer refunds
    •Long periods elapsing with no contact from the business
    •Delivery dates scheduled but no delivery


    In June 2022, BBB submitted a written request to the company encouraging them to address their pattern of complaints, the business did not respond. 


    In August 2023, BBB conducted a follow-up investigation and concluded the pattern of complaints previously noted has subsided, but the business has not responded to BBB’s requests to address individual consumer complaints.


    Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel and/or the Texas Attorney General’s office: https://www.texasattorneygeneral.gov/consumer-protection
    BBB will update this profile with any additional information, including any business responses, when it is available.


    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company makes custom kydex holsters.

    Business Details

    Location of This Business
    3011 Hwy 30W Suite 101 #157, Huntsville, TX 77340
    BBB File Opened:
    6/17/2020
    Years in Business:
    9
    Business Started:
    8/10/2014
    Business Incorporated:
    8/10/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • PatriotHolsters.net
    Business Management
    • Mr. Patrick Ramone, Owner
    • Ms. Tabitha Ramone, Co-Owner
    Contact Information

    Principal

    • Mr. Patrick Ramone, Owner

    Customer Contact

    • Mr. Patrick Ramone, Owner

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    22 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/15/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I placed an order with the original company, Patriot Holsters, on 5/17/21. Since this order was placed the company changed names to Cranky Texans ***************************** The quoted lead time for production was ***** weeks. I received only general status emails about the company and not my order. I have sent several emails first requesting a status of the order, then after no response to cancel and refund the order. I just received an email today, 6/13/22, over a year after the order and it still did not give a status on the order. The company continues to take orders during this time with an expected fulfillment time of 4-8 weeks.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeff B

    5 stars

    03/29/2023

    I think people r soooooo accustomed to junk cookie cutter holsters they don't appreciate top of the line equipment and what it takes to make it. I really believe people should read the whole message that is posted when they accept the terms and conditions. They tell u it gonna take a long time. Great stuff is not made in a few minutes. And I have 4 holsters from them and will not buy from anyone but them.

    Local BBB

    BBB serving the Heart of Texas

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