ComplaintsforHoneyroo
Baby Accessories
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Complaint Details
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Initial Complaint
12/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On November 24 of this year I purchased a honeyroo baby carrier as a Christmas present for my sister-in-law. I was very excited to get it and after about two weeks I had heard nothing from the company. I emailed them and the next day they said that they were back ordered on shipments, but had sent it out and I should receive it soon. I still have yet to receive anything in the mail. I got shipping confirmation saying it was delivered and it wasnt. I have spoken to all of my neighbors and checked around my house to make sure it wasnt delivered to the wrong house and it wasnt. I have now emailed the company seven times and I have not gotten any response. The only contact information that they have is an email, so I have tried contacting them on Instagram and ********* but posts are not frequent. Clearly they get their emails because I had corresponded with them prior about the shipping and they messaged me the next day. Now all of a sudden it is crickets and I have not gotten one reply to my seven emails. I need a refund asap and they are purposely ignoring me. I am not paying for some thing that I did not receive! I will be disputing the charge with my debit card company, but because it is a debit card it will probably be a lengthy investigation. This is a TERRIBLE company that steals money from people.Initial Complaint
09/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a honeyroo **** classic on 7/19/23 for $98.96 not including shipping and received it on 8/1/23 box was damaged but item was fine. I was really excited to receive this carrier at first but when I tested it it just did not work for how short I am. My babys head was hitting my face with every step. I decided to return the item per their policy within the time frame given. Item was shipped on 8/7/23 with estimated delivery date of 8/11/23. Policy says return inspection can take **** days. I never heard from the company so I messaged them on 9/2/23 (this was after I messaged them regarding a strap that was not in the instructions on 8/1/23 without response) they responded on 9/4/23 asking for order number. I have not heard from them since. I have sent a follow up message no response. I have sent email pending response.If I had know. It would be so much trouble to return I would not have paid the $43.13 to ship item back.I also Im worried they manipulate the wit marketing to only show positive reviews. I made a comment on their sponsored advertisement on ******** about return and the comments got blocked from view the next day.Customer response
10/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
08/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased this baby carrier on July 27th 2023. I saw it advertised on Instagram and wanted to buy it to help carry my baby. After receiving the item on August 1st 2023 I tried it on and it didn't not fit comfortably so I decided to sent it back through *** on August 7th 2023. I have my recite from *** and I even called and they told me it was delivered to them that following Thursday August 10th 2023. Honeyroo has failed to refund my money and failed to respond to any of my emails or messages through ******** messenger.Initial Complaint
08/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a honeyroo classic carrier on March 25, 2023. I was charged $97.04 On April 3rd I received an email stating that the item was back ordered and would not ship out until April 5. At that time I contacted them via email and ******** messenger to ask that my order be cancelled because it would not arrive in time for my trip.I did not receive a response and the carrier was shipped to me. I received it on April 10, 2023. I immediately reached out to inquire about a return and after several emails and messages I finally got a reply from them stating they would send a label for me to return the carrier.I received the label on April 25, ************************************************************************************************************************* The package has been tracked and was delivered back to them on April 27, 2023. Today is August 8, 2023 and I still have not received a refund for the $97.04, and I cant get a response from anyone on email or ******** after messaging for several days.Initial Complaint
02/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On September 10, 2022 I purchased a "Honeyroo **** Classic - Platinum Gray" baby carrier from the Honeyroo website for $97.05. The item arrived on Sept 14, 2022. I did not find it comfortable or worth the money - the Honeyroo refund policy (attached) states you have 30 days to try it out and return it. On Sept 20, 2022 I emailed Honeyroo support to ensure I had the proper instructions to return and get a refund. They did not respond. So I followed the refund instructions on their website which state you do not need to contact their support but simply mail the item back. On Sept 23, 2022 I mailed the item back in new condition (tags removed but in the box, refund policy says this is a $5 fee off refund). I mailed it via **** for $14.95. I mailed it in the box they delivered it in, with the plastic and packing slip it came with. On Oct 6, Oct 7 and Oct 15 of 2022 I emailed their support and also tried responding to the emails they'd sent me. I left several reviews on ******** about the situation. I've never gotten my refund. I've never been contacted by any means about the situation. I wasn't even looking for a full refund, just partial. Instead I'm out $97.05 + $14.95 and have no item either. At last I could of sold it second hand if I'd known they'd do this. I'd like my money back, at least some of it. If not, I'd like people to know this company is impossible to reach or get refunds from despite their webpage stating otherwise.Initial Complaint
01/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I received the Honeyroo carrier in September 2021 and used it for many months with no issue. Then in early 2022 I noticed one of the straps started to fray so I contacted Honeyroo customer support via email and sent them pictures of the issue. We exchanged 1-2 emails and then they never followed up with a product replacement. The primary strap that supports the baby is what is fraying so it is a major flaw and makes the carrier unusable. I followed up with calls and emails to customer support since then (been almost a year) and have received no acknowledgment or connections. I am seeking help to hold Honeyroo accountable for the product fail and either replace or refund me the cost of the carrier.Initial Complaint
10/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We were told, guaranteed and been led to believe that by participating and 'competing' in the Honeyroo competition involving posting social media photos and videos that if we accrued the most points over any other participant that there would be a "GRAND PRIZE". Needless to say, my partner (and I) put an absorbent amount of time into this seemingly fun family contest, all while being new parents and having other pressing responsibilities. We won the contest and never received so much as a "thank you" for participating from the company. My partner feels very taken advantage of and I have personally tried to reach out to the company multiple times over the last 8 months. There is no phone number to reach the company at and I never received a response to any of my communication attempts. I'd really appreciate it if Honeyroo could at least reach out to my partner to say thank you, maybe send her some flowers as an apology and as a congratulations since we recently had another child.Business response
11/04/2022
The customers email was filed in a "completed" category in our email archive, we are reviewing why we weren't seeing the new emails from them. A $300 gift card was sent for the grand prize, it appears it wasn't claimed. We are re-sending this an issuing an apology for the lack of communication.Customer response
11/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************************Initial Complaint
09/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchases carrier.Carrier stiches and seams are coming apart.
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Customer Complaints Summary
8 total complaints in the last 3 years.
4 complaints closed in the last 12 months.