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Find a Location

Express Garage Door has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Express Garage Door

      1101 Melbourne Rd Ste 4008 Hurst, TX 76053-6213

    • Express Garage Door

      4033 Lazy River Ranch Rd Roanoke, TX 76262-3825

    Business ProfileforExpress Garage Door

    Garage Door Repair
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Express Garage Door has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Express Garage Door

        1101 Melbourne Rd Ste 4008 Hurst, TX 76053-6213

      • Express Garage Door

        4033 Lazy River Ranch Rd Roanoke, TX 76262-3825

      Location of This Business
      1101 Melbourne Rd Ste 4008, Hurst, TX 76053-6213
      BBB File Opened:
      2/9/2024
      Alternate Business Name
      • Ben’s Garage Door & Gate Supply
      Contact Information

      Customer Contact

      • Complaint Handler, Complaint Handler
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/07/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Got electric gate serviced. My wife initially spent $187 for initial consultation. Was unable to complete service due to ant infestation. Ants were taken care of. Charged an additional $200 to complete work. She was told she was being charged an additional $175 for door opener (which are $40-50 online). Technician was unable to fix issue. Sent another technician that was able to get the gate functioning. But that technician charged $125 that was *****'d to a different phone number than the company's. I called company back out to have them find out why gate was closing half way and staying like that. 2 guys showed up, looked at it for 5 minutes, with nothing done because it wasn't acting up at the time. Asked them if it is possible to program to vehicle and they stated yes, but wanted to charge just to tell me how to do it myself. Upon departure, rudely stated "I'm not going to charge you for this service call, but if we need to come back out here, we'll have to charge you". Once guys left, my wife told me about $125 Zelle'd to a different phone number. I was livid. All-in-all:-Unprofessional (upon me researching company, found out their address is at a mall, they're not in County's Assumed Name Database, and company email is gmail; my wife should have never hired them)-Rude -No invoice or accountability for charges.-Overcharge for equipment (I can understand a little markup, but 3-3.5x).-Payments through Zelle.-Take advantage of women (not only outrageous upcharge on equipment, but additional charge that probably went to technician for services that were already paid for).90% dissatisfied with interaction as a whole. 5% satisfied because they were able to get gate functioning (somewhat).5% satisfied with prompt service.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Most Recent Customer Review

      Jonathan K

      1 star

      06/20/2024

      They began working on the garage door and had an issue with the spring but once they were working on it they mentioned that they could replace it and once they finished said it was $1200 per spring. Absolute insanity. Scam artists.

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