Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband and I purchased a used truck on 4/22/2023 from this dealership. We were told that it had never been in an accident. We were also told that it had a recall and the front sensor needed to be replaced, but that would be covered under the warranty. We took the truck to a dodge dealership close to our home and was told the truck had been in an accident. That is why the front sensor was not working, and because of that, it was not covered under the warranty. We returned to Hiley and spoke with the Used Car Manager. He informed us that even if they had known it was in an accident, they did not have to disclose that information to us. He also said they would give us a front sensor. We took the truck to Service King, and was given an estimate for $4,797.86 to fix the front end damage that was a result of an accident.We were also lied to about not being able to finance the truck through our credit union, by the used car salesman. The finance department let us know we could finance through our credit union and the only reason the salesman wanted us to finance through the dealership was so he could get his commission faster.Business response
09/28/2023
Hello,
I'd like to meet with the customer personally to discuss their experience and issues. We have arranged to meet on Saturday 09/30 at 3:30 to further discuss the matter and a resolution.
*****************
General Manager
Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have bought a certified pre-owned vehicle with a clean title but discovered that it has been in an accident, and there has been damage to the vehicle that has not been reported, according to their warranty department.I've had an issue with it since the day i bought it, the stop push button didn't work, and had to take it in for a couple of weeks. And discover afterwards that the adjustment handle for the passenger seat was completely damaged, I had to drive over an hour to get to the dealership every time an issue comes up, which has been multiple times since i got it. I had to go during business hours and had to put my job on hold while I take care of it. they wasted a lot of my time, tell me to come in for an hour, and end up spending more than 4 hours there, with no loaner they could give me!When I take it to any mazda dealership, they send me back because the damages are not in the warranty. Which means I had to drive over 100 miles round trip to get it looked at.They sold me the vehicle with the damaged parts hidden under the cover.I am worried that I did not receive what I paid for, a fully inspected car with no external damages, and I don't know if they have more damaged parts that I will be surprised with later in the future, they probably will tell me its out of warranty and s**** me over, again.Business response
05/04/2023
This issue is currently under consideration by the General Manager. We are working directly with the customer on a resolution.Customer response
05/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Fawzi ElsharayhehInitial Complaint
11/09/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I paid my car off in March, continue being on hold for finance department, I talked with new car sales manager on the 6th of November, left message, no return call back. Apparently the keep the gap if individuals dont ask for it back after paying for the coverage.Business response
11/09/2021
We sent her a check for $92.95 on April the 16th. We just checked our bank account and it was never cashed. Please provide the current address and we will issue a new check. The check was sent to the address on file.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.