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Complaint Details
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Initial Complaint
10/21/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I ordered 9 windows from LEI. There were 3 windows that were correct. The other 6 windows did not meet the specifications of the contract. We tried to negotiate a settlement that would fully compensate us for the incorrect windows, however, the contractor was unwilling to do anything more than give us a credit for only a portion of the incorrect windows. The contractor admitted in writing that they changed the order without our authorization. The contractor then charged our third party financing account for all the windows minus the discount. This was a breach of contract as the contractor did not install the windows we ordered. The finance company acknowledged the breach of contract but would not change the balance due or provide any other recourse. I attempted for over a year to resolve the issue through the finance company and the contractor without success. We specifically ordered the eyebrow window but we got the eyebrow extended leg window.The LEI_Worksheet_for_3_Windows.pdf shows the amounts due for the 3 windows that were correct.Business response
10/31/2022
Complaint was valid and was settled already. Customer supplied the documentation showing that. There was a billing adjustment made already, which is what the customer asked for and has already recieved. This was negotiated extensively and agreed upon and accepted.
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Contact Information
1550 Norwood Dr Ste 412
Hurst, TX 76054-3654
Business hours
Today,8:00 AM - 8:00 PM
MMonday | 8:00 AM - 8:00 PM |
---|---|
TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 8:00 AM - 8:00 PM |
FFriday | 8:00 AM - 8:00 PM |
SaSaturday | 8:00 AM - 8:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.