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Complaint Details
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Initial Complaint
08/02/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Contract signed with SBS construction on July 10, 2023 to install a standing seam metal roof as well as gutters and downspouts at my home *********************************************************************. Signed contract price was for $33,796.32 with 50% deposit of $16,898 paid to SBS construction .About a week after legally binding contract, *************************** SBS Roofing representative, demanded substantially more money to do the work detailed in the legally binding contract. His request for additional money was based on a misunderstanding ****************** and a subcontractor had regarding the scope and price of the subcontractors work. I rejected the price increase since we had a legally binding contract for $3,796.32. ****************** had an obligation to reconcile price with any subcontractors prior to submitting a firm bid ang signing the contract. SBS construction refused to honor the legally binding contract and was in default. ****************** suggested I go another contractor to do the work SBS had signed a legally binding contract to complete. This situation has all the earmarks of a classic "bait and switch" tactic. As such, this complaint is filed against SBS Construction for $4.912.00 representing the difference in price of the next bidder for the work. This contract default is filed against SBS Construction Group, LLC, **********************************************************************, ************************* President.Business response
08/02/2023
We signed a contract with ******************. We were unable to do the project due to price increases from our suppliers. We issued a full refund to ****************** within the week. He has cashed that check. We cannot pay more than the amount he paid to SBS. He received his refund in full.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.