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ComplaintsforAffordable Dentures
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/02/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Received a new set of dentures on 6-28-2021. I told the dental technician they're fitting right and was told I needed to "break them in, like a new pair of shoes". Made two more trip from Duncan to Wichita Falls for adjustments along with the "break them in" solution. After the dentures still didn't fit right I decided to exercise the 100 day money back guarantee on 9-28-2021, which required a third trip to Wichita Falls. As per the attached agreement the transfer of funds should have happened within 2 weeks. The $870 still hasn't been transferred into my checking account. I contacted Telecheck after 4 weeks and they told me that have no record of a transfer request from Affordable Dentures & Implants. I called the office and spoke to office office manager and she offered n o help in trying to resolve the issue. She simply stated that, "Once she submits the transfer request, the matter is out of her hands." She said she she didn't know what to tell me about Telecheck not having any record of the transfer request. I just need to receive my refund as per the attached documentation. As a 96 year old man living on a fixed income, the loss of $870 causes a severe financial burden and doesn't allow to me find another source for replacement dentures.Business response
12/22/2021
Consumer Response /* (2000, 5, 2021/11/12) */ Thank you for all your help, the funds were deposited in my account on 11/5. Sent from my iPhone
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.