Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Umovefree promised till pay a rebate of $200 within 6-8 weeks of my move. The companies either pays for a move or gives a rebate of $200 check if they are listed when you locate your apartment through them. I have fulfilled all the requirements and filled out all the forms needed. At this point, I dont understand why they have not paid as promised. I moved in on November 1st 2024 and submitted the form and paperwork for the rebate on November 26th 2024. Its been 3.5 months. I spoke with ****** who has been handling my case but they still have not sent a check based on their promise they made online of a 6-8 week pay out. I am seeing that this company does this at times and there are other complaints about the same issue. I would like to see this resolved by this month. Thank you.

  

  Business Response

  Date: 03/25/2025

  
  UMOVEFREE is first and foremost an apartment locating service. Since our services are completely free to our clients, the way we are able to provide each client with an agent to assist them in locating a new apartment home, as well as the added benefit of a rebate or move assistance is through a referral fee that we receive from the clients chosen apartment community. In order for us to send the rebate to a client, we first must receive the referral fee from the apartment community. Typically this can take between 60 and 120 days after a client moves into their new apartment home, and occasionally longer,depending on each individual apartment community and their policies.
  
  Our records indicate that *** ***** moved into her new apartment on November 1st,2024 and we received the referral fee from her apartment community on March 21st.We have scheduled for *** ***** rebate to be printed and mailed out this week and have spoken to *** ***** who confirmed that we have the correct mailing address on file and is satisfied with our services.
  
  We hope that *** ***** will consider using our services again in the future. 

  Customer Answer

  Date: 03/25/2025

  I received a call from Umovefree on 3/24/25 about my $200 rebate. I was advised by ********* that it will be sent out this week.

  Thank you BBB for following up and getting this resolved. I am disappointed not satisfied with the delay because Umovefree had explicitly stated that the rebate will be sent within 6-8 weeks and this took almost 5 months. Still more than the ****** days I saw in the response sent to BBB. 
  

  After several weeks of delay emails and calls with no calls backs, I dont think that Umovefree handled my rebate issue correctly. 
  

  I have been advised by ********* yesterday that I may receive the check in 3 to 4 weeks and to follow up if I dont receive it to my address on file by that date. This may still be a month away and could possible mean 6 months from the day the rebate was submitted and 7 months after my move. 
  

  I will respond with an update once I receive the check. 
  

  Thank you. 

  Customer Answer

  Date: 03/31/2025

  I have reviewed the business response and accept this resolution. 

  I received a call from Umovefree on 3/24/25 about my $200 rebate. I was advised by ********* that it will be sent out this week.
  
  Thank you BBB for following up and getting this resolved. I am disappointed not satisfied with the delay because Umovefree had explicitly stated that the rebate will be sent within 6-8 weeks and this took almost 5 months. Still more than the ****** days I saw in the response sent to BBB. 
  
  After several weeks of delay emails and calls with no calls backs, I dont think that Umovefree handled my rebate issue correctly. 
  
  I have been advised by ********* yesterday that I may receive the check in 3 to 4 weeks and to follow up if I dont receive it to my address on file by that date. This may still be a month away and could possible mean 6 months from the day the rebate was submitted and 7 months after my move. 
  
  I will respond with an update once I receive the check. 
  
  Thank you. 

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible moving experience from the moving coordinator and the movers. Now nobody wants to reach back out to me on my concerns, including **** who was my locator. Im highly annoyed! The movers did not assemble my bed correctly, theres even a piece of wood sticking out under the bed. The right side of the bed is not connected properly, mind you Im 9 months pregnant and this is dangerous for me to sleep on. The movers failed to assemble some of my furniture. I didnt have the promised 2.5 hours, instead they rushed out after only spending 1 hour and 43 min. Ive called the moving coordinator number 4 times and left two voicemails for a *****, who is supposedly the moving manager. No response back till date. Just use another apartment locator company at this point.

  

  Business Response

  Date: 01/10/2025

  TGood ********************************** and Umovefree have been in contact with the client and have coordinated for them to go out and fix her bed which is her main concern.Everything is has been handled and taken care of.
  
  Thank you,
  
  
  ***** ********* | Move ********************************* | UMoveFree.com
  Move Questions? Call Us  ************  Fax:  ************
  email. ************************************************************************************************************
  office. ***********************************************************************************************
  
  rebate information: UMoveFree.com/Rebate
  move information: UMoveFree.com/Free-Move
  moving tips: UMoveFree.com/MovingTipsell us why here...

  Customer Answer

  Date: 01/10/2025

  I am rejecting this response because:   The movers have not come yet. They were no show TWICE. Theyre very unprofessional with their communication. Please see the attached text messages 

  

  Business Response

  Date: 01/21/2025

  Good Morning,

   

  Per moving company has taken care of the issue, Please advice is this has not happened..

  Thank you,

  ***** *********

  Customer Answer

  Date: 01/28/2025

  They finally came on the 11th. 

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used a. Company called move for free.com as an apartment locator. I moved to these apartments August 2023 and have not received my $100 rebate. The company has been waiting on the invoice from the ******. I have called, been to the office and tried to get this information taken care of. I have been in contact with ************************************************************** **************************************** It has been a year and I am entitled to my rebate

  

  Business Response

  Date: 09/04/2024

  ************************ has been recently contacted and advised that her apartment community paid the referral fee to UMOVEFREE in the time since the complaint was posted. Our records indicate that a rebate has been printed and mailed out to the address ************************ provided to us, and should be arriving to her soon.
  
  UMOVEFREE is first and foremost an apartment locating service. As a way of rewarding customers for utilizing our free service, we offer to send our clients a rebate check after their chosen apartment community pays a referral fee to UMOVEFREE or we offer to set up a move through a third party vendor.
  
  In order to receive a rebate, each client must submit a Rebate Request Form. Clients are directed to read through our Terms of Service and Rebate Term pages and agree to the terms in order to successfully submit the rebate form. Our Rebate Terms page states that rebates will only be sent after your apartment community has paid UMOVEFREES referral invoice. It also goes on to explain that rebates are typically mailed within 8 to 16 weeks after you move in but can take longer depending on your property's invoice processing time, among other guidelines and qualifications.
  
  UMOVEFREE wants to be able to provide each customer with a positive experience, however there are times when situations fall outside of UMOVEFREEs control. We apologize for any frustration that *********************** has experienced while using our service, however the amount of time in which an apartment community takes to pay a referral fee to UMOVEFREE is a situation that UMOVEFREE has no control of.  UMOVEFREE has a dedicated Accounts Receivable Team that consistently follows up with each and every referral fee due to be paid to UMOVEFREE and when a client reaches out to the ***************** to inquire about the status of their rebate, the client is always advised on the Accounts Receivable Teams progress on collecting the referral fee from the chosen apartment community. Unfortunately, in some cases, the apartment community takes longer than anticipated to pay the referral fee. 
  
  Our hopes are that ************************ will continue to work with UMOVEFREE in the future.  

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I utilized the ***** services in June 2023 and secured a lease July 2023. I submitted all required documents, July 2023. I Received the confirmation that I met requirements and the gift card will be issued. Its been 12 months and no card has been issued. I have been in ongoing communication with ***** FREE service(s)/Representative *****************************/ Rebate Manger.

  Customer Answer

  Date: 06/06/2024

  I have recently spoken with ********* with UMOVE Free regarding the gift card of $200 that was to be issued after 1-using UMOVE FREE as a referral _secure sign of lease- 3-submit documentation I have communicated with UMOVE FREE for many months, its June 6, 2024 and no gift card of $200 has been received I fulfilled my obligation to receive the gift card. I am being penalized because of the other party delay in paying UMOVE FREE. That is not the advertisement or stated when I used UMOVE FREE services. I am seeking the full gift card amount of $200

  

  Business Response

  Date: 07/01/2024

  UMOVEFREE is first and foremost an apartment locating service. As a way of rewarding customers for utilizing our free service, we offer to send our clients a rebate check after their chosen apartment community pays a referral fee to UMOVEFREE or we offer to set up a move through a third party vendor.
  
  In order to receive a rebate, each client must submit a Rebate Request Form. Clients are directed to read through our Terms of Service and Rebate Term pages and agree to the terms in order to successfully submit the rebate form. Our Rebate Terms page states, Rebates will only be sent after your apartment community has paid UMOVEFREES referral invoice  and also states, Rebates are typically mailed within 8 to 16 weeks after you move in but can take longer depending on your property's invoice processing time, among other guidelines and qualifications. Samour read through and accepted these terms when submitting the Rebate Request Form on September 9th, 2023.
  UMOVEFREE wants to be able to provide each customer with a positive experience, however there are times when situations fall outside of UMOVEFREEs control. The amount of time in which an apartment community takes to pay a referral fee to UMOVEFREE is a situation that UMOVEFREE has no control of.  UMOVEFREE has a dedicated Accounts Receivable Team that consistently follows up with each and every referral fee due to be paid to UMOVEFREE and when ****** has reached out to the ***************** to inquire about the status of their rebate, they have been advised of the Accounts Receivable Teams progress on collecting the referral fee from Samours chosen apartment community. Unfortunately, the apartment community is taking longer than anticipated to pay the referral fee to UMOVEFREE and we are not able to send out a rebate to ****** until the apartment community pays the referral fee to UMOVEFREE.
  Samour is welcome to continue to contact the ***************** for updates on the status of the referral fee, and once the referral fee is received, UMOVEFREE will mail a rebate check to Samour as promised

• Initial Complaint

  Date:05/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked with an apartment finder from this company since early February 2024. I was told I would receive a $150 rebate in 8 weeks. I havent received anything and after reading similar complaints and reviews, Im concerned I will not be receiving my rebate. Its deceiving.

  

  Business Response

  Date: 10/07/2024

  As a thank you for using our services, UMOVEFREE offers to send out a rebate check to our clients once their chosen apartment community pays a referral fee to UMOVEFREE. Clients are told that most properties pay the referral fee to us between ****** days after their move in date, but the waiting period varies and can be shorter or longer depending on each apartment community and their individual payment policies and are advised they can check in with the UMOVEFREE ***************** for updates on their rebate at any time.
  
  Our records indicate that a rebate was sent to *********** on July 31st,2024. We have checked with our bank and show that the rebate cleared our bank account on August 26th, 2024. Attempts were made by the Rebate Manager to follow up with ** *** but those attempts were not responded to by the client.
  
  UMOVEFREE fulfilled its promise to the client that a rebate check would be mailed when the referral fee from the apartment community was received and considers this matter resolved.

  Customer Answer

  Date: 10/09/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:08/29/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sending an email to detail my moving experience with All Season Moving. My arrival window was between 8a-10am. Mover ****** called me at 9:08 am to advise they were getting the truck ready. The time was 9:08am so I figured they would arrive by 10am to be on time. Around 11:14 am, I saw the movers at the gate. The movers did not know how to enter my gate code. Therefore, I went outside to open the gate. It was 11:23 am when the movers entered my apartment to move me. I showed them everything that needed to be moved. ****** one of the movers went into the incorrect apartment which delayed time. Also, they were moving my belongings very slow. It should not have taken over 5 hours to move my belongings. I actually starting moving my boxes into my new place because they were moving so slow.I spoke with Supervisor **** and that was a complete waste of my time. He told me that I need to realize it was 100 degrees outside. ****** claimed that the move was taking long because my items were damaged and the way my stairs were made in the new place. The only item that was damaged slightly was a part of my headboard. A piece of my dining room table was chipped off. Mover ****** claim that it came off by itself which was a lie. Also, my $600 Elliptical handles were damaged by the movers. It took over a month to receive a response from UMovefree Moving Coordinator *****************************. I was told a $100 e card would be sent as an apology. However, that has not happened. I would not recommend anyone using UMoveFree due to their lack of follow up.

  

  Business Response

  Date: 01/15/2024

  UMOVEFREE would like to first and foremost apologize for the undue stress our client experienced due to the actions of the moving company hired to complete her move. UMOVEFREE is a free apartment locating service. As a thank you for using our service,UMOVEFREE hires third party moving companies to move our clients into their new apartment homes. Our hope is that every move will be completed successfully and with professionalism and care, however moving companies and their laborers are third parties and their performance is outside of UMOVEFREEs control.Nevertheless, UMOVEFREE always wants to make sure our clients are taken care of, and our records do indicate that after UMOVEFREE was made aware of the issues surrounding Ms. ****** move, a $150 gift card was emailed to ************** on August 30th, 2023. Furthermore, our Move Manager spoke with the moving company and advised that the unprofessional behavior our client experienced was unacceptable and asked that the crew that performed Ms. ****** move be banned from performing any future UMOVEFREE moves. Our Move Manager spoke with ************** on a recorded line on August 30th and advised her that a gift card would be processed and sent out to ************** by the end of the day. ************** did express that she was satisfied with our follow-up.

  Customer Answer

  Date: 01/15/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to use the movers instead of getting a rebate, and I was told they didn't have any movers (which they should have told me ahead of time, I had to make other arrangements for movers in a short period of time) so then they offered to send me a rebate check for $200 that I never received. It's almost 10 months now and I still haven't received a rebate check. Not to mention every time I check their website for updates it says rebate has been mailed which is a LIE, I see they try to use you and cover up their end with LIES!!! Their website has been saying this months and months even though ******** verified that the rebate hasn't been mail (I have text to prove it)!! Every time I communicate with them I keep getting the same story, "they are still waiting for leasing company". If I knew I was going to be done like this and this is the way UMoveFree does business, I would have use another locator instead of UMoveFree. I will be moving in 3 months and still nothing.

  

  Business Response

  Date: 06/01/2023

  First and foremost, UMOVEFREE would like to apologize to ****************** for the undue frustration this situation has caused her. Customer satisfaction is extremely important to UMOVEFREE and we want to do everything we can to make sure we can provide our clients with a positive experience. 

  
  UMOVEFREE occasionally is unable to provide moving services due to situations outside of the company's control, as is what happened in the case of ******************. To make up for the inconvenience, UMOVEFREE offered to send out an Expedited Rebate check to ******************. Our records indicate that this rebate check was mailed out to ****************** in August of 2022, just a few days after she started her lease, and the rebate check was mailed to the address ****************** confirmed on her Rebate Request Form

  .  
  When the rebate check did not arrive as promised, ****************** reached out to her locator for information as to the status of her rebate. We take full responsibility for our locator giving the wrong information to the ******************,as well as unfortunately overlooking protocol that would have alerted our ***************** to the client's inquiry so that follow up measures could have been taken to get a replacement rebate sent out to ******************. A manager with UMOVEFREE has called and spoken with ******************, explaining the issue, and has offered to send out a replacement rebate to ****************** as soon as possible. ****************** has confirmed her mailing address and has indicated she is satisfied with our follow-up. 

  
  We sincerely hope our swift action to make things right will result in ****************** receiving her rebate and becoming a repeat client of UMOVEFREE, as we will be happy to assist her again in the future.

  Customer Answer

  Date: 06/04/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When reviewing apartment locators, I was introduced to umovefree. The apartment locators informed me that *********************** would be moving me since I utilized them to locate my apartment. I had spoken with **** with ************* on several occasions prior to the move to confirm compliance. After viewing some reviews I expressed my concern to the apartment locator. I informed him the umovefree apartment locator agent advisor if any issues develop, they will know. On the day of the move, I did not receive a call prior to arrival. The movers just showed up outside of the moving window. So I was pushed back to late that evening. Once the moving supervisor, ******, and his guy arrived, ****** of ***************** states ... oh this will take six hours and threatened to leave if I didn't pay for six hours. It was a scam... SCAM ... At that time of the evening, it would be extremely challenging to locate a UHAUL and get moved. Even though the boxes were labeled, the movers did not separate fragile items from nonfragile items. After speaking with **** and the coordinator with *****************************, umovefree, who promised an additional free hour, I was accused of treating movers like non-human because of my concerns about my items. U Move Free have stated they are not responsible for the moving activity. How is that possible? If *********************** is the only company U Move Free utilizes in ******* ***** area.. how are they not responsible. This is unacceptable. *********************** overcharged me by 1 hour of moving time. I want to be reimbursed. I have expressed this with ********************** who stated in an email that she would be working this case. This case is not resolved.

  

  Business Response

  Date: 01/19/2023

  UMOVEFREE is first and foremost an apartment locating service. As a way of rewarding customers for utilizing our free service, we do offer a move incentive set up through a third party vendor. UMOVEFREE does not own the moving companies that provide moves for UMOVFEFREE clients.
  
  When a move was performed for ************** through the third party moving company we hired, the moving company misunderstood the work order and incorrectly charged ************** for move time that she should not have been responsible for. We deeply apologize for the inconvenience and the oversight and have mailed a reimbursement check to ************* for the out-of-pocket cost she incurred. ************** has confirmed she did receive this reimbursement check and is satisfied with our resolution.
  
  We hope the measures we have taken to resolve this issue will earn future business with **************.
  
  Respectfully , UMOVEFREE Management
  

• Initial Complaint

  Date:06/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UMoveFree is misleading customers and providing them with misinformation. The claim is that you have the option to move free or get a $200 rebate. I choose the move only to find out it is not actually free. See: https://web.archive.org/web/XXXXXXXXXXXXXX/https://www.umovefree.com/howitworks/ This is not a "free move." It is a discounted move or a partial move because they don't provide a free move. This is a violation of the Sec. 17.12. DECEPTIVE ADVERTISING of the Texas Deceptive Trade Practices Act. "No person may disseminate a statement he knows materially misrepresents the cost or character of tangible personal property, a security, service, or anything he may offer for the purpose of inducing a person to contract with regard to the tangible personal property, security, service, or anything he may offer." "False, misleading, or deceptive acts or practices in the conduct of any trade or commerce are hereby declared unlawful and are subject to action by the consumer protection division under Sections 17.47, 17.58, 17.60, and 17.61 of this code." "Except as provided in Subsection (d) of this section, the term "false, misleading, or deceptive acts or practices" includes, but is not limited to, the following acts: making false or misleading statements of fact concerning the reasons for, existence of, or amount of price reductions; " While I have not filed, I am considering my small claims and district court options. Further, I will be writing reviews online about this. Unless the full cost of the move is paid for I will have to seek outside action.

  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 7, 2022/07/19) */ UMoveFree would like to apologize for the frustration Mr ****** has experienced during his use of our services. Customer satisfaction is extremely important to UMoveFree and we want to do everything we can to make sure Mr. ****** is satisfied with our services. Plainly stated, the way we are able to offer a move or a rebate to a client is by a referral fee paid to us by participating apartment communities, and the referral fee is then used to pay for a client's move or to send the client a rebate check. In an effort to be as transparent as possible, we attempt to clarify the process in our online Terms of Service , available for review on the UMoveFree website. We also make sure this information is otherwise verbalized to our clients when speaking with our licensed real estate agents on the phone or through text or emails. Generally, the point UMoveFree wants to make known is that in order to receive a 2.5 hour move or a $200 rebate check, a client's rental amount must meet our current minimum of $1200 a month. If below this minimum, we offer a $100 Rebate check or cover 1 hour of the 2.5 hour minimum move time, which still greatly discounts the out-of-pocket cost for a client to move. UMoveFree fully acknowledges that our Sales Agent could have communicated our Terms of Service to Mr. ****** more effectively during the course of their multiple phone conversations. As such, UMoveFree has agreed to waive our standard rebate policies and will be increasing the amount of Mr. ****** rebate check. As a further act of goodwill, we will also be mailing out the rebate check to Mr. ****** immediately. We hope that by taking these measures, we have an opportunity to retain Mr.****** as a client and to also earn his future business. Mr. ****** has been in communication with a UMoveFree manager and has indicated that he is satisfied with the resolution we have offered Consumer Response /* (2000, 9, 2022/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) The CEO called me. He was kind and very respectful. After our conversation, I felt like this was not an issue of being mislead but rather a communication issue. I think technical limitations on the website are what led to the miscommunication. I am grateful for his call and appreciated that the company took it seriously. I will use them again in the future and would recommend them to friends. One of the big reasons why I would do that is not simply because he issued the check but because he took the time out to call me and explain to me how he would resolve this from happening in the future. It was a true sign of leadership.