Business ProfileforPanini America

On April 17,2023 I was added to the White box list for 2 white boxes (see attached email confirmation, also have voicemail recording available). I received one of the white boxes in February 2024. Since then, I called and spoke with multiple agents (Randy, Edward, and Jason to name a few) who all assured me that I was on the list and would still be receiving my 2nd white box but likely a delay because of the sport (soccer). I continued to followup and kept being told all these different reasons why it hasn’t been sent, but that yes, I was still on the list (line ****) and due for it. As I continued to call and followup, all of a sudden was told that now they were not going to honor the 2nd white box because they can replace some of the cards (initially I was never told they were 2 separate orders) and that now the cards (after over a year) don’t value for a white box. They sent me 3 of the replacement cards, which also came damaged (these photos were sent to customer agent Jay). I continued to request the white box that I was offered over a year ago and continued to be told no. This has been extremely frustrating as I have been waiting over a year for the 2nd white box and on top of that have been lied to, given the run around, and eventually ignored. At this time, I would like Panini to honor the original email from April 2023 and please send me the 2nd white box they promised me so we can put an end to this ordeal.