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Business ProfileforPanini America
Current Alerts For This Business
Specifically, BBB has received complaints alleging that Panini America:
received payment for purchases of multi-card packs of sports trading cards containing redemptions for "high-value" player cards that Panini America had failed to honor,
that customers who have sent in damaged trading cards or other sports memorabilia to Panini America for replace and/or appraisal have not been returned to said customers,
that orders for purchases have gone unfulfilled and undelivered for months or years to date, and
Panini America has ignored customer service requests for refunds without further redress to customers.
On October 21, 2021, BBB sent both postal mail and email correspondence Panini America Inc. requesting their cooperation in resolving the pattern of complaints. BBB also requested any documentation regarding and/or confirming all affiliated businesses operating under or in conjunction with Panini America Inc.
On August 25, 2023, Panini America responded to the original BBB inquiry regarding this pattern of complaints. Panini America is currently cooperating with BBB to address this inquiry.
https://www.bbb.org/article/news-releases/26066-bbb-warning-dont-get-taken-during-the-fall-classic-by-baseball-card-maker-panini-america-inc
Additional business information
On June 21, 2023, BBB sent correspondence to Panini America, Inc. regarding a pattern of complaints previously reviewed.
As of July 12, 2023, Panini America, Inc. has not responded to any BBB correspondence.
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At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 5325 FAA Blvd Ste 100, Irving, TX 75061-3608
- BBB File Opened:
- 4/18/2011
- Years in Business:
- 15
- Business Started:
- 2/24/2009
- Type of Entity:
- Corporation
- Alternate Business Name
- Panini America, Inc.
- Business Management
- Ms. Stephanie Carlson, Vice President
- Mr. Mark Warsop, CEO
- Mr. Jason Howarth, Vice President of Marketing
- DJ Kazmierczak, Vice President of Sales
- Mr. Robert Hull, CFO
- Contact Information
Customer Contact
- Customer Service
- Additional Contact Information
Phone Numbers
- (800) 852-8833Other Phone
- (817) 662-5203Other Phone
- (800) 852-8833
Customer Complaints
609 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
111 Customer Reviews
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Most Recent Customer Review
Michael B
05/26/2024
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