ComplaintsforPanini America

• Initial Complaint

  04/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I attained a panini redemption autograph card and redeemed it with panini. I purchased the redemption card on 10/19/2023 and redeemed it with the panini. It has now been 6 months and I am yet to receive the autographed card that I purchased. Paninis only options for me are to wait another 3 months to POTENTIALLY get the card they sold me or wait for a replacement card of lesser value. I have no faith in panini completing their obligation and providing the card they have promised me. My ticket ID with ********************** is: *******

  Business response

  04/30/2024

  Hello,

  We apologize for the time it may take to fulfill some redemptions. Occasionally, the athletes do not sign in the quickest manner, and in your case, the specific athlete has many cards to sign. He has been a promising ****** though!  We ask that you please be patient, as this particular card has not been returned to us signed just yet. We can and will provide replacements for outstanding tickets, and we do not want our customers to be waiting extended amounts of time. After you request for a replacement, it will be sent once we reach it in the replacement request que.  For more up to date information regarding your account, please call us at **************.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a ******************************* redemption card online for $329 and redeemed the code online at Panini America. After a long time had passed, I contacted Panini on the phone and explained that I wanted the card. They assured me that the card would be printed since others from that particular Contenders Draft set were printed. They stated they were not waiting for the player to sign any of the cards because they had a lot of ******************************* sticker autographs. I suggested back then that someone just send me another ************************************ (as he is the best Receiver in the *** and someone who I collect). I have over 100 of this Panini autograph cards. Panini assured me that the card would be printed. Last year I attended the Sports Card Convention in *******. I spent a lot for the tickets and waited in line to speak to a rep from Panini. They stated they would send me a White *** which included a 1/1 card inside of it upon getting back to Panini as they ran out of them. So I waited and waited. No one from Panini sent the white box. Last week, I received a *********************** autograph as a replacement. But that isn't what we agreed to. I called customer service and they could not help me at all. They gave me ***** points but I don't use the redemption account which I asked if they could send me the points instead but they refused. I would like the white box. I had to wait in line for over 2 hours!!!! I was assured that I would be taken care of. I never complain about your products and even when a hit is missing, I don't file anything because my time is limited. Panini has always taken care of me but not now. I either want my ******************************* card or the white box. Just do what you promised me.

  Business response

  04/26/2024

  Hello,

  I am very sorry you were unable to receive a White **** but they are never guaranteed.  If you view our terms and conditions, you will find that redemptions are subject to change into a replacement after 6 months surpasses the date it is redeemed. When determining the value of a replacement, we have to use our discretion.  We cannot guarantee a White **** and we cannot guarantee a replacement of your choice. What we do guarantee is that your replacement will be equal or greater value, and this is the only guarantee we provide for replacements.  It looks like we added additional compensation with rewards points after speaking with you on the phone.  We have now provided you with much more than adequate compensation for your redemption. This ticket is closed and we cannot provide you with any other products or points for this ticket.  

  Customer response

  05/01/2024

  I am rejecting this response because Panini, did you not read my entire complaint? I stated I waited in line for a very long time at the Chicago National Convention to speak to a representative about my online redemption which Panini had hundreds of people waiting for customer service. When I approached your sit down area, in front of the computers, your staff offered me a few different cards but stated you were OUT of any ******************************* cards. Remember this is a chance for all of us to speak to you directly. Then your customer service suggested a ***** **** I said that is fine since it will take forever to complete this redemption. Unfortunately, you were also out of the ***** ***es. Another person came over to apologize and stated a ***** *** would be sent to me within 10 days. So I waited and waited. Nothing arrived until recently when you sent me a card in the mail. And you gave me ***** bonus points but I told the customer service person that I didn't want any points. I even told him, can you close my account and send me all the points I have accumulated over time from redemptions that Panini never sent me. But he said he was not able to do that. YOU ALL PROMISED me a ***** box then you just forgot. I will get a hold of your CEO eventually as I see a lot of you from time to time at larger events and I will blast Panini for how poorly you have handled all of this. I once valued your product but your customer service has gone down since ***** stopped handling it all. If you don't want to send me the white box then I will keep reaching out until I get someone who actually cares about the consumers. I purchase a lot of Panini Products, I pulled a 1/1 recently and it got millions of views online. As much as I have done for Panini, this is just asking a little bit. I will await your response and give you another chance before I post on social media. 

  Business response

  05/09/2024

  We apologize for any inconvenience you have experienced waiting for this to be handled, but after speaking with you, we are more than happy to have reached a solution.  If you have any questions or concerns,please do not hesitate to call us!  We appreciate your patience, and we will continue to strive to provide a positive customer experience with us at ********************. Have a wonderful day!

• Initial Complaint

  04/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had submitted a damaged *********************** card numbered 06/10. Being a jersey match and a rare card, I was placed on a white box list for substitiution. I waited around a year for them to initially replace my damaged Lebron card and they were unable to do it by the first of the new year as they had promised. The white box seemed like a promising replacement, but after a few months of waiting on the list Panini just gave me a ********************************* base rookie card. When I called and stated my concern, **** from customer service told me the case was closed and they replaced my card with a 700 dollar card. The card actually last sold for 255 dollars, not 700... 700 comps were later confirmed by **** to be PSA 10s rather than raw comps. I would like to be put back on the waiting list for a white box or compensated with an additional 500 dollars in cards, sparkle packs or panini points for this. I had an offer for 1000 for the lebron if they fixed the card and a white box is also worth around 1000. **** and the boys made me feel extremely guilty. I will not be gaslighted or scammed by your huge company. As a small business owner, I was always taught that the customer is always right.... Apparently ********************** does not care about customers. I wasted almost two years of wait time and weeks of my life on hold/filling out tickets/etc... PLEASE DO THE RIGHT THING. I can provide any documentation needed of communications between Panini since this dispute began. I will not be cheated!

  Business response

  04/25/2024

  After speaking with you on the phone today, we are very happy to agree on a resolution, and I apologize if we could not come to an agreement initially.Thank you for your patience during this process!  Please give me a call if you have any further questions or concerns.

  Hours: 8:00am 5:00pm (CST) Monday - Friday
  Toll-Free Redemption Line: **************

  Customer response

  04/25/2024

  I have reviewed the business response and accept this resolution. I was surprised that they reached out and did whatever they could to make it right. Thanks for going above and beyond with this specific damaged card ticket. I wish all of my tickets with Panini had this sort of urgency going forward...Once again, thanks for taking time out of your day to reach out and make it right... Definitely not what I was expecting today. Enjoy the rest of the week, and thanks again.

   

  -*********************

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My family and friend stopped asking what I want for Birthdays or any reason to get me a gift,my answer is always Baseball or Hockey cards...1 of them got me 2 items from Panini America ...the items were sent back and here's why.. My 22 year relationship ended badly,I moved out ..the ex for 2+years after..was still doing anything she could to s**** me over...Our sons come for visits and handed my 2 ***** Door Tags...there stuck to the the outside glass door to the apartment to let some 1 know they,tried to deliver,and no 1 answered...I called *****,gave them the doortag numbers and told its been a month an that the 2 items were sent to the shipped located in ****** *****..I asked who the shipper was and told both were from Panini America and that 1 item weighted 1 pound and the other one and a half pounds my Ex kept the door tags and wasnt going to tell me about the them ,my son told me he was got to throw stuff in the garbage,qnd found them in it...took them out and brought them to me on out next visit and was a month late...I look them up online and got their contact info and I've called numerous a week and ***** got a voice recording and every time I call I'm leave a message were I was told too with all my info...as well i got on line and messaged contact support..I got a response back and and for purchase number...I messaged back that I don't have that info and that the 2 items ur gifts and with how big my family is and friend group is qnd that I'm tried messaged them about it..but numbers change and people move..and lost contact with so many...and that it would be easy an enough to look up returned shipping and that the 2 items were just returned days ago...and explained the reason in detail why,qnd gave the address the 2 items were shipped to...and the new address were I live now and to Ship it to the new...no response...I sent more and message them on FB qnd any email linked to panini I emailed it qnd never got a response...

  Business response

  04/23/2024

  Hello,

  Please provide either a tracking number or a ticket identification number for each shipment, and I will happily initiate a search for these packages.

  Thank you.

  Customer response

  04/23/2024

  MESSAGE FROM BUSINESS:

  
  

  Hello,

  
  

  Please provide either a tracking number or a ticket identification number for each shipment, and I will happily initiate a search for these packages.

  Thank you.
  

  There are 2 tracking numbers from FedEx

  1st) 398521908211

  2nd) 780129513984

  Old address and was to be shipped to..

  201-*****************

  Burnaby B.C V5C-2H5 

  ******...

  My New Address 

  ***************

  Vancouver B.c Canada

  V5R-4S4

   

  
  

  Customer response

  05/03/2024

  I am rejecting this response because:   

  MESSAGE FROM BUSINESS:
  
  Hello,
  
  Please provide either a tracking number or a ticket identification number for each shipment, and I will happily initiate a search for these packages.
  Thank you.
  There are 2 tracking numbers from FedEx
  1st) 398521908211
  
  2nd) 780129513984
  
  Old address and was to be shipped to..
  
  **************************************
  
  Burnaby B.C V5C-2H5 
  
  ******...
  
  My New Address 
  
  ***************
  
  ********* B.c ******
  
  V5R-4S4

  Business response

  05/14/2024

  I have tried to reach you by phone and email.  What is the best way to contact you so I can provide you with better service?  Please provide us with a working email address and phone number.  

  Thanks 

  Customer response

  05/14/2024

  I have reviewed the business response and accept this resolution.thank to BBB I was able to talk with Panini and the *** the guy who help me,we extremely helpful and polite,we got the matter solved and in happy with the outcome ...thank you BBB and *** from Panini 

• Initial Complaint

  04/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  False advertising and unloading of unwanted and outdated product under the guise on new highly desirable products for monetary gain.Panini America thinks they can unload old outdated product under the guise on new product. Literally got a completely different than advertised *************** a ************************************************************************************************************************************************************* packs that they are misleading and dumping old unsold product in new product sales. Misleading and false advertising to gain capitol in exchange for old out dated merchandise.

  Business response

  04/23/2024

  Hello,
  Please allow us some time to work through this with you. I will be reaching out to you soon regarding this complaint.

   We are taking this very seriously, and I want to help you. Please be expecting an email as well as a phone call to gather more information from you. If you would like to contact us ASAP, you can reach us here: 

  Hours: 8:00am 5:00pm (CST) Monday - Friday
  Toll-Free Redemption Line: **************

  Customer response

  04/26/2024

  I am rejecting this response because:   I have yet to hear from them nor have they even tried to reach out.  Until they at least reach out how am I supposed to proceed as I have already tried going through there online approach and they didn't even evaluate the issue correctly and labeled the return completely incorrect to the issue.

  Business response

  05/03/2024

  Hello,
  
  Some autographs that we recently received from our athletes may be included post-production within future product releases.  This is something that is occasionally done to keep outstanding redemption tickets at a lower amount. We apologize for any inconvenience, but this is an incidental occurrence that some consumers may experience.  

  Customer response

  05/04/2024

  I am rejecting this response because:   Adding outdated, lesser price range, and old non related product into hi end advertised product is false advertising and not even equivalent in any way.  Do you think if you bought 1/4lb cheeseburger but the drive through ran out of 1/4lb burger patties and they replaced it with a week old 1 dollar *********************** that would be acceptable?  Think about it!  At what point ever did someone think replacing a hi end product with a two year old low end & completely different product and people would accept this?  If you replace it with an equivalent level product maybe, just maybe you would have someone not be aggravated about it.  You are asking someone who purchased X at a higher end price to accept Z that sells for much less and is 2 years old and nobody wants.  That my friend is false advertising.  Oh and by the way you still have failed to reach out.  I just think Panini knows how to play this game and is crooked as they come.

• Initial Complaint

  04/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  To whom it may concern,I wanted to add to my complaint that it should be impossible in this day and age and with the amount of basketball players to get 40 doubles between 2 boxes I randomly selected at the card shop. I have been buying cards for almost 40 years and never had such a poor ******************** my life. For there to be ************ this set and between just the color changing of the Prizm Parallels to have ************************************************************************************* to get 48 cards, 40 of them doubles. Also, 4 cards of the 8 non doubles between the two boxes were also duplicates of the 40 but added as Prizms to make technically triples and with that I only had 4 cards that were not double or just a lowest possible color variance card. I paid over $100 for these two boxes and absolutely will never buy this product again unless you make right by my complaint. I also believe but hope I am wrong Panini is pulling better cards out and sending them to dealers or online sellers who buy more leaving the ordinary card collectors getting this c*** all the time. I will be filing a BBB complaint for your poor product if I dont hear back next week.Respectfully,*************************

  Business response

  04/23/2024

  Hello,
  Please allow us some time to work through this with you. I will be reaching out to you soon regarding this complaint.

  We are taking this very seriously, and I want to help you.  Please be expecting an email as well as a phone call to gather more information from you. If you would like to contact us ASAP, you can reach us here: 

  
  Hours: 8:00am 5:00pm (CST) Monday - Friday
  Toll-Free Redemption Line: **************

• Initial Complaint

  04/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 03/2(/2024 I contacted Panini America regarding a brand new factory damaged card I opened from a Panini Prizm Monopoly box. The customer service representative requested photos and the representative told me that an internal consultation suggested the card would not be replaced and would be returned to me without replacement of the card or another card of comparable value. The consultant made no additional effort to resolve a quality control problem, create a ticket, or give me an opportunity to send the card in for replacement.

  Business response

  04/18/2024

  Hello,

  If you have your receipt, please send a copy of it with your damaged card and we will assess it.  I apologize for any confusion when speaking with our ************ but sometimes it is not easy to give definitive answers regarding factory damage issues. When we receive your card, you may have to wait in the queue while we work through the tickets that will be ahead of you.  After you send in the required items, we will be happy to analyze the damage and let you know what we can do for this card.  

  We greatly appreciate your patience, and please give us a call if you have any questions or concerns!

  Hours: 8:00am 5:00pm (CDT) Monday - Friday
  Toll-********************* Line: **************

  Customer response

  04/18/2024

  I have reviewed the business response and accept this resolution. I will send the card to the business for evaluation.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a redemption card from a box of panini cards back in 2017. I filed the redemption immediately. 5 years later panini finally shipped my card. However, the card did not arrive at my home. I contacted the carrier and they informed me that I had to file a claim through panini. I did just that back in November of 2022. In April of 2023 panini finally got back with me. And said they were going to forward the claim to tier 2. Today (3 April 2024) one year after the claim was forwarded up to tier 2, I received an email stating there was nothing they could do. How can a company treat people like this. This was a 7 year wait for me to receive nothing after originally purchasing a box of panini cards and receiving a redemption. After 7 years, I dont have a leg to stand on. No receipt of purchase. I am not the only complainant that has come forward about this company. I currently have another redemption that I submitted in 2019 and have still not received that card. We are nearing 5 years for this redemption as well. This has to be illegal. We are paying top dollar for a piece of paper that *** or *** not arrive within years. Its ridiculous! Please help!

  Customer response

  04/04/2024

  I submitted a redemption request back in 2019 for ********************* auto. I waited 3 years with no resolution. I finally decided in 2022 to request a replacement. It has now been 2 years and I still havent received a replacement. This is going on five years. Huge waste of customers time.

  Business response

  04/15/2024

  Hello,

  I am very sorry to hear that we could not help you initially.  After speaking with you on the phone, we are very happy to figure out a resolution that works. Thank you for your patience as we navigate diligently through some issues and concerns at hand.  Please give me a call if you have any further questions!

• Initial Complaint

  04/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Regarding Ticket ID *********************************** Prizm Draft Picks Arch ******* Texas Longhorns QB Redemption code: A58C411JNB8 #**(/ ) I was supposed to receive this autographed card numbered 1 to 49 Instead I received an autographed ******************* Silver Prizm not numbered.The value of my redemption card should have been around $2,000 to $2500.What I was sent was a card valued no more than $300. I did not receive the card I was supposed to. I want answers. I waited over 200 days to receive this bogus card and I want the numbered autographed card I paid for.

  Business response

  04/15/2024

  Hello,

  We did ship the correct card to you. Your redemption is not numbered. If it were, there would be a numbering inside the parentheses of the redemption information. Ex: (1/49)

  Your redemption is the base redemption which is the one you entered into our system. The orange parallel was not the redemption you claimed in your account.

   

  Please call us if you have any more questions regarding this ticket at **************.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Recently bought 45 blaster boxes of *************** and 10 boxes of absolute Football Cards. I only managed to get halfway through opening the boxes.. While opening, I discovered, at least one out of every box of good cards was damaged. So I set those cards aside. I grouped approximately a dozen damaged cards together, that were damaged and separately sent them out to Panini as instructed on their website in my first batch to send them. I followed all instructions and read all info. I listed and took pictures of all the damage on the cards and sent off and waited. I shipped 12 card that were over three dollars so 312. After recieving a Panini manager reviewed and determined most of my cards should be able to grade a seven or better (out of 10) he stated that there policy is if a card will grade above a 7 they wont replace. That woukd be helpful info But they dont share this info on there website or anywhere else. His conclusoon is theyre not gonna do anything at all. most of the cards that I did send were damaged in some fashion from the manufacturer either crease corners, or dimpling, or something to that effect, but Panini Justification to get out of having to replace these damaged cards ( mind you these are the only cards of any value out of all the boxes) that Ive opened are damaged in some fashion. Understanding there pioint, even though not posted, i went to get my cards graded. The man who sends the cards to get graded shared witth me a couple specific cards will not grade a 5 let alone a 7. He showed me on a microscope woth a television, that one of my cards, my ****************** that I sent in to paninino has a bent corner and is separated from the cardboard on the backside. he said it will never score anywhere above a six. so I called Panini and I shared with them this information, they said essentially oh well get graded and if it grades below seven will issue you a new card but they wont reimburse the cost of getting it graded and sending it out.

  Business response

  04/15/2024

  Hello,

  I am very sorry to hear that we could not help you initially.  After speaking with you on the phone, we are very happy to figure out a resolution that works. Thank you for your patience as we navigate diligently through some issues and concerns at hand.  Please give me a call if you have any further questions!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩