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Find a Location

Darling Ingredients has 1 locations, listed below.

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    Business ProfileforDarling Ingredients

    Merchandise Warehouse

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    5601 N Macarthur Blvd, Irving, TX 75038-2616
    BBB File Opened:
    11/9/2020
    Contact Information

    Customer Contact

    • Complaint Handler

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Darling Ingredients **** with an operation based out of **************, is a rendering company for dead livestock.For the past 3 years, they have required two stops per week for picking up the dead hogs at my hog site. They will make the stop at the hog site even if we dont request them to stop. Furthermore, when they do the stop and if there is not any dead pigs to be picked up, they will still charge up to $75 per stop. Since they are requiring two stops per week and even if they just do a drive-through at the hog site, they are still charging us the fee. They also do not give the producer any choice of what day(s) they will stop.At 2 stops per week, that equals up to 8 times per month, or more if theres an extra week in the month. If they charge $75 per stop, that could add up to $600-$800 per month. These charges are whether we have dead pigs or not. This is a considerable amount of expenses to the livestock producer. This expense is not necessary or accurate since they are charging us even when we dont have any dead pigs.There are a lot of livestock producers in my area that feel this is an unfair business practice that Darling Ingredients *** is doing. We would like your opinion or investigation into this operation and these charges for picking up our dead pigs.I have made contact with Darling Ingredients *** by phone with no results or changes.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Andrea P

    1 star

    10/17/2023

    Terrible service from this company. My restaurant has to have its grease pumped once a month. The health department checks in on this. We were on a monthly service agreement, this year they have not even come in 6 times. Our grease trap was about to overflow AGAIN due to them not pumping our grease. Last time this happened (earlier this year) we discovered they had only been removing half the grease each time they came, leaving a nasty smell inside our restaurant. This company has been a joke since it merged with Valley Proteins. Every time i talk to the manager you can just tell he isn't going to to "call back". I've been waiting since 10/10 for him to call me back ....do not waste your time with these guys

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