ComplaintsforIrving City Employees Federal Credit Union

• Initial Complaint

  10/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This was in regard to a credit card. have had the same credit card for over 20 years. On X-XX- XXXX I called to let them know there was alot of false charges on my account. I spent over an hour going over everything. They charged some off and sent me a bill which I paid in full for X-X-XXXX XXXX.11 ck number 199.They continued to send bills, late notices etc. I paid 62.00 minumin payment according to a new statement. During ALL of this I made over 25 calls to try and resolve and was assured by Maria S****** at the credit union and several other people at the collection dept 1-866-6974at a p.o. box 60510 City of IND,Ca 91716-0510. They sent me anew credit card which I also shredded at once but still getting no answers and they are holding money in my savings account. Charge off of fraud should not take all this work and frustration and over 6 months. Please HELP me.

  Business response

  02/06/2023

  Business Response /* (1000, 5, 2022/11/14) */ In regards, to the member complaint. We use a third party that handles our credit card fraud. This is the response that I received from them. According to the statements attached, it stands to reason that the member had been accruing a balance on the account for which the member had been paying incrementally. The amount of the payments did not cover the full balance on the statements, plus interest and new purchases which carried forward. There are charges on the old statements which correspond with other newer charges from merchants that were later disputed as fraudulent. Payments were made against these charges, and I don't show a fraud report being made at that time. Last report on was on account ending -1664 on 3/12/22. The difference appears to be between the reported fraud and amount carried forward from the member's previous balance. Adjustments were made to remove late fees and finance charges and remainder of reported fraud that the member reported. The payment made in May, against the balance on the account were fraud credits issued in March for charges the member claimed. Merchants also issued credits against the same charges, which needed to be reversed as the member had duplicate credit. The fraud claim had not been settled yet, as the claimed amounts that were charged back were still in process. Fraud claims can take up to 180 days or more to finalize in some cases, and due to the member claiming additional fraud, it appears that this would be the reason for the extended processing time. As far as the credit union holding money in the savings account, that is inaccurate. A payment was transferred from the account as a credit card payment on 10/20/22 in the amount of 83.00 due to him being 60 days past due. We continue to work on resolving this matter. Consumer Response /* (3000, 9, 2022/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid in full the statement they sent me then they continued to find more.How when the credit card was shredded and never used by me again.They are playing gameT Business Response /* (4000, 12, 2022/11/17) */ In response to the consumer complaint, When the member received the statement in April, the fraud claim had not been settled yet, as the claimed amounts that were charged back were still in process. Merchants also issued credits against the same charges, which needed to be reversed as the member had duplicate credits. Attached you will find a list of the duplicate credits from the merchants, referenced in yellow highlighter. The credit union transferred a payment in the amount of 83.00 due to being in default of the consumer agreement. Attached you will find a copy of the Consumer Credit Card agreement and disclosure, and reference page 3 of 5, item 10 referencing default on the credit card. The credit union will be more than happy to go over this information in person, if additional clarification is needed.

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