Business Profilefor4Change Energy

I contacted 4change energy to initiate the process to transfer my electric service from another company to them. I initially talked to ***** (employee ID ***** who assisted with the application process. I was instructed to send a copy of my ID and my mortgage statement to their enrollment email address, which I did. The next day I received an email from 4change energy stating I have a pending balance of $1,561.68 that needs to be paid before service can begin. Confused about this as I had never been a customer, I called customer service and talked to ***** (employee ID ****** who told me that the balance is tied to my social security number. I insisted on talking to a supervisor and was transferred to ***** (employee ID *****. Was informed by ***** that the balance is attached to my address, not my SSN. ***** refused to give me any information about the account balance such as dates of service. I offered to provide my closing statement proving when I purchased the house but was told that it doesn't matter. When I asked ***** what the company was going to do to separate me from this balance, he said nothing and recommended I find another electric company. When I asked to be transferred to his superior, he refused. He said my address would never get service from them until the balance was paid.