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Business ProfileforNew Leaf Service Contracts, Inc.
At-a-glance
Customer Complaints
259 complaints closed in last 3 years
73 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 909 Lake Carolyn Pkwy STE 900, Irving, TX 75039-3919
- BBB File Opened:
- 9/4/2012
- Years in Business:
- 12
- Business Started:
- 8/1/2011
- Business Started Locally:
- 8/1/2011
- Business Incorporated:
- 3/19/2012
- Accredited Since:
- 10/9/2012
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 7:30 AM - 7:00 PM
- T:
- 7:30 AM - 7:00 PM
- W:
- 7:30 AM - 7:00 PM
- Th:
- 7:30 AM - 7:00 PM
- F:
- 7:30 AM - 7:00 PM
- Sa:
- 8:30 AM - 5:00 PM
- Business Management
- Mr. Sean M. Hicks, CEO
- Mr. R.D. Patel, Vice President/CFO
- Contact Information
Principal
- Mr. Sean M. Hicks, CEO
- Mr. R.D. Patel, Vice President/CFO
Customer Contact
- Mr. Sean M. Hicks, CEO
- Mr. R.D. Patel, Vice President/CFO
- Additional Contact Information
Phone Numbers
- (855) 879-6395Other Phone
Email Addresses
- Primary
Website Addresses
- (855) 879-6395
Customer Complaints
259 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
243 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Shawn R
07/18/2024
New Leaf Service Contracts, Inc. Response
07/19/2024
Good afternoon ****************,
Regarding the initial service request for your Maytag Dishwasher, the reported issue was "Not Cleaning the Dishes." This request was sent for service to the manufacturer, who assigned a Manufacturer Authorized Technician to assess your unit. The Technician concluded that "TESTED UNIT FOUND NO ISSUES AT THIS TIME UNIT RUNNING TO SPECS."
Upon receiving the report from the servicer that no issue was found, the contract was temporarily suspended until the services paid by New Leaf were reimbursed, as this is not covered by your Service Contract Agreement. Only Electrical or Mechanical Failures are covered by your Service Contract.
New Leaf has suggested arranging a second opinion to determine if the initial diagnosis was incorrect, with the possibility of waiving the charge. However, this was initially declined by you. While we understand your frustration, New Leaf has taken all necessary steps to ensure that you are provided with the best course of action for resolution.
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