ComplaintsforIssa Black Thang
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Complaint Details
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Initial Complaint
07/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
WEBSITE POPULATING INCORRECT ADDRESSES!!On 06/12/23 I purchased the card game 80's babies & on 06/19/23 I purchased your item 90's game. On the 12th your website put in an incorrect address on my order. I sent your company an email to the email address on your website on 06/12/23 @ 9:26pm from ********************************** and expressed the wrong address was displayed. Not only, did I not get a response back, you all still shipped it to the wrong address. I contacted the post office and against their policy they held the package for me to get. Which I got yesterday 6/18/23. Moving forward, I ordered again, making sure I put in my correct address ******************************************************. *****. Your website came back and pre-populated my address again to a pre-existing city where I no longer reside. Your site is showing *****************************************************************************************. *****. There is no such address. Again, I have communicated the wrong address to your email ********************************** and I am sure I am not going to get a reply. Please correct your website and ship this product to the correct address and provide a working correspondence. I want to **** you business but there is no reason this should happen two times in a row. Please send this new order to ***************************************************. *****!Business response
07/10/2023
This is not our customer. We are not "**************************". We are ItsABlackThang.com. The customer filed the complaint against the wrong company and I have no idea who the is. I never heard of them. Also, I guess you missed it, but they also said the support email they're using is: **********************************. But as you know, our support email is: ********************.
Thanks,
**** *********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.