Business ProfileforHerndon Services Companies

I was connected with Herndon Services on 2/25/2022 via my Home Warranty. They came to my residence to snake the plumbing. Upon first visit they stated that there was either a dense object or a break in the pipes and I would need a scope performed to find out a resolution. I attempted to call on 2/28, 3/1, and 3/2 as I had not heard from them again since they left with no response. On 3/4 I was able to reach them to find that my warranty was not going to cover. I explained that I needed my plumbing fixed and I would pay for the repairs and gave my card info to them as I had to pay before. They said they would come out and treat the blockage as a dense object to try and save me money, didn't work. I called back and paid for the scope and was charged $615, three separate times instead of once. On 3/8 a repairman was to supposed to be at my house at 7am. I called them because nobody had arrived at 7:30am when I left to which they explained he had finally arrived. I then explained that I was overcharged. The man apologized and said he would take care of it that day. The funds were not pending as a credit until the next business day. Upon this visit, we were told there was for sure a break. On 3/18 a two man crew was supposed to be at my house between 7am-12pm. Around 3pm, 1 guy showed up to snake the pipes from the master bathroom- I'm not sure why as a break had already been determined. I asked about the two man job and he said he was going to try this first to save me money. About an hour in, the man came to me and said yea, it's definitely a break- someone will need to dig. I called back on 3/29 to find out why I hadn't heard anything in nearly 2 weeks. The man explained they were short staffed and would call me back first thing on 3/30 at 7:30am when he got in to schedule. I still have not received a phone call and it is now 4/4. I've not had working plumbing in 2 of my 3 bathrooms for over a month and Herndon Services has been the worst experience I've ever had.