ComplaintsforA Dusara Corp. Subsidiary
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Complaint Details
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Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am filing a complaint against Universal Med Supply, 1329 W. Walnut Hill Lane, Suite 100 (a Dusara Corp. Subsidiary). Account No. XXXXXXXXX/Invoice No. XXXXXXXXX Amount Disputed: $201.70 I was hospitalized at the Care Center of Honolulu for about 45 days for physical rehab. About three days before my discharge from the Care Center, the Social Worker told me that she ordered a hydraulic lift ("Hoyer") for me. I told her that I cannot afford it. I won't even be able to pay for any co-payment. She told me not to worry, because my insurance will cover it and I will not have to pay a penny. About two days before the delivery of the Hoyer, the rep from the Universal Med Supply called my home and spoke with my sister. My sister asked the rep to cancel the order. The rep replied that it cannot be done. On the day of the delivery, my sister asked the delivery person if it can be canceled, he replied that the insurance would cover it. I am seeking for the following resolutions from the Universal Med Supply: 1. I pray that the Universal Med Supply will cancel the entire bill. I wish not to pay the balance of $201.70 for the Hoyer that I neither did authorize, nor consent to order the Hoyer. I never received the itemized bill reflecting the price of the Hoyer and how much my insurance paid for it. 2. I want the Hoyer to be removed from my small apartment with no cost on my part. I never used the Hoyer. Thank you for your attention on this matter. Sincerely, ******** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.