ComplaintsforKimberly-Clark Corporation

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  HI:I AM HAVNG SERIOUS ISSUES WITH KIMBERLY CLARK CORPORATION WITH A PRODUCT CALLED POISE FOR THE LAST THREE MONTHS and no one has attempted to get back to me I have contacted this company and have been a customer for over twenty years and am very disappoiknted.I am disabled and feel like I have been taking advantage of Can someone get back to me at ************* OR ************* rESPECTFULLY Mr.s ********

  Business response

  07/22/2024

  Hello.  This is not at all the type of experience we want for any of our consumers, especially someone like you who has trusted the Poise brand for over two decades. Your experience doesnt sound up to our standards, and we do want to learn more about what occurred so we can help!When you have a moment, please give us a call at ************** (MondayFriday from 8am-5pm CT). We hope to hear from you soon.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I work very hard for my money to support my disabled daughter. I work at ****** and I have a flower shop. I purchased pads for my disabled daughter. Pads were defective. No sticky no way to keep them in. Called phone number on package. Woman was ridiculous. Woman's name was Daytona she acted like she don't know what she doing. Kept me on the phone 35 minutes half of it on hold. She was completely oblivious. Told her I want reimbursement for defective product. Open products can't be returned. She couldn't find the product. She finally found the product and said it wasn't being manufactured anymore I shouldn't have got them it was a mistake here I said fine give me money back or exchange. This woman Daytona I think prejudice me because of my accent. I am out $35 now. And I have to order more. This is terrible company this Kimberly Clark whoever she is whoever they are. This woman put supervisor on phone that yelled at me told me I need to speak better english! Her name was *** like man's name. This is bad company if they treat people this way with prejudice and they act like they better than me. I am legal in this country and I work very hard and I don't like my money Miss spent. Because of my disabled daughter she wears a lot of the pads. Help me get my money back from this bad company.

  Business response

  05/07/2024

  Despite an extensive search of our records, we have been unable to find any record of a contact from someone with the name *****************.  We did receive a similar complaint via a phone contact on April 1, 2024, but the consumer provided a different name during that call. During the April 1, 2024 phone contact, the consumer was unable to provide any of the specific product details our team needs in order to adequately investigate and address a product complaint, such as the variant name, package size, the lot code or a valid UPC.  When it became clear the call representative was going to be unable to help, she offered to transfer the matter to a Senior call representative; once transferred, the Senior call representative followed protocol and ended the call due to the language being used by the caller.

• Initial Complaint

  01/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I get multiple emails every day about Cottonelle products.

  Business response

  01/31/2024

  Hello - our internal IT team was not able to locate a user profile in our database with the email address that was supplied here. All users are able to self unsubscribe from future email communications by logging into their profile on our website: www.cottonelle.com, scrolling down to 'Subscriptions', unchecking what they no longer want to receive, or clicking the 'unsubscribe' link if they no longer want to hear from any of our brands. Users can also click on the 'Unsubscribe' button at the bottom of one of our emails. Note: it may take a few days to implement on the backend. Hope this helps!

• Initial Complaint

  12/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In my baby shower tons of people gifted me diapers. I used the huggies newborn snugglers on my daughter and it caused a really bad rash and erythema. Come to think about it initially opening the packaging I noticed a very strong chemical smell that came from the packaging and the diapers which i had mentioned to my husband but didnt think much about it. I regret using tje 3 packs i used because it caused a really bad rash on my daughter and redness to the point i couldnt change her diapers at all wothout her being jumpy and crying hysterically. I have never seen anything like this with my first born I cant even imagine how much pain my daighter was in. The rash progressively got worse after the 3rd pack, I consulted the doctor and was told to apply vaseline and breastnilk to the area for soothing. We had sleepless night from her crying in pain. I reached out to huggies via social media and provided all tge details. Huggies customer service called me and basically told me they cannot provide anything in return except a few coupons. I was very frustrayed They told me since the diapers were a gift no other diapers or compensation can be provided. She was not concerned about my daughter and her rash just basically taking the side of huggies. Huggies you need to do better in understanding parents and the amount of money that is spent on your products and the harsh chemicals that are burning newborns and babies. Products need to be tested to see what is the chemical that is burning the babies. I have sent pictures, the diapers, and the packaging that I can send over if needed. Coupons are not enough to compensate me for the amount of pain my daughter went through. Please call me ASAP with a better resolution to the problem or I can seek legal conusel. Thank you.

• Initial Complaint

  07/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is the 2nd time that I bought a three pack 160 2/ply 3 pack, and it is the second time the boxes are not glued on the side and look terrible. They are not torn, they are not glued. I shop name brand Kleenex for quality, yet I have *** disappointed. Not only is the price very high, but the quality management should be looked at.If Kimberly Clark is wondering why people go to store brands or other brands this is why. High prices, price gauging, and poor, poor quality. I am almost 80 years old on a fixed income (a low fixed income) and can't keep up with this poor quality and HIGH prices.

  Business response

  07/25/2023

  Please know that our teams have extensive measures in place at our manufacturing facilities, and precautions are taken by those who ship, store, and sell our products to prevent this type of occurrence, so it's not what we'd expect. Our team would like to assist ***** and help make this right. We will need her to contact us directly either by phone at ************** (Monday-Friday, 8:00am 5:00pm **), or online at: ****************************************. Thank you.

  Customer response

  07/26/2023

  I am rejecting this response because calling on the phone is virtually impossible. long waiting time, then line cuts off,  contact form does not have an area to state problems.  

  That is why I chose to file a complaint to the BBB.

   

  *****************************

• Initial Complaint

  05/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In my baby shower tons of people gifted me diapers. Yesterday I opened a Snug and Dry pack and put it in my diaper drawer. While opening the packaging I noticed a very strong chemical smell that came from the packaging and the diapers. I didn't think much of it since my baby always uses Huggies snug and dry. I did also notice that there was a different print on these particular diapers and the inside liner was blue. That night I proceeded to put one of the diapers on my baby. I noticed when I went to change his diaper, he had a little bit of a rash I put diaper rash cream as I normally would and dressed him. The rash progressively got worse throughout the day and at night. My baby was crying hysterically. I have never seen him in so much pain. He spent the entire night crying in pain. He had a very bad burn the entire diaper area, as well as bleeding and blisters in certain parts I have pictures. I immediately, took out all of the diapers from the pack from the diaper drawer, however, the entire diaper drawer now has that chemical smell. This morning I called Huggies customer service and reported the problem. I spoke to a representative named *************** #************. She was very nice caring and concerned. However all she offered me originally was a $15 gift card to replace the pack of diapers that I had to throw away. I then mentioned that I had to throw out all the diapers within the drawer due to the contamination of the strong smell so she upped the the gift card amount to $30. Huggies you need to do better. You need to test those diapers and see what chemical is burning babies and causing that foul smell. I have pictures, the diapers, and the packaging that I can send over if needed. $30 is not enough to compensate me for the massive burn that my baby suffered. Please call me ASAP with a better resolution to the problem or I will seek legal counsel. Thank you! ************************* ************.

  Business response

  06/10/2023

  Hello - We understand that an agent has followed up with you recently on your complaint and has discussed the matter again and has sent you some additional coupons. If you have any additional questions, please do not hesitate to contact **.

  Thanks

  The Huggies Team 

• Initial Complaint

  05/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  4/04/23 Re: Poise Pads 3in1, Long Length Ultra Longue Maximum, *************************************************************************************************************** the underwear pants!

  Business response

  06/10/2023

  Hello - thanks for contacting us about this issue about our pads slipping. Were disappointed to hear about this. Wed like the chance to learn more and see how we can help. When you have a chance, please give us a call at ************** (MondayFriday from 8am-5pm **) or online at: ***************************************** look forward to speaking with you. 

  The Poise Team

• Initial Complaint

  04/26/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In April of 2022 I contacted ********* Clark regarding a large box of Depends that I purchased. Over half of the box was defective. Kimberly Clark sent me a **** Loyalty Card for $47. I did not notice at the time that the card was already expired. I have contacted Kimberly Clark on several occasions to have the card reissued. The customer service representatives have refused to do so. I am on a fixed income; Depends are expensive and to be out that amount of money is a hardship for me.

  Business response

  06/01/2023

  Thank you for your inquiry regarding the Bank Card issues of reimbursement for your product. Our consumer care team was in contact and resolved this issue on 4/24/23 with this consumer. We also followed up with coupons that were sent in the mail. If you have any additional questions regarding this transaction, please feel free to reach out to our ************* team at **************. 

  Customer response

  06/01/2023

  I am rejecting this response because:   I told the Kimberly Clark representative to not send coupons because  I cannot use coupons at ****** where i purchase their product in bulk; the cost per item is significantly higher at stores that accept coupons, eliminating any savings a coupon may offer.  In addition, Kimberly Clark has not addressed that I was sent an expired gift card!

  Business response

  06/10/2023

  Hello - So sorry for all the confusion here! We left you a message on your voicemail this week. We have reissued your bank card! You should be receiving it within **** business days. Thank you for your patience regarding this matter. We value you as Depend consumer. If you have any questions regarding activation of the card, please do not hesitate to reach out.

  Thanks

  The Depend Team

  Customer response

  06/10/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  04/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Huggies customer service is extremely poor. Im dealing with an issue and requested a manager to reach out. Which she did (***) and provided me with the same answer the representative provided and also added that we cannot issue you a new gift card because we care about money as well. Are you kidding me? Who says that? Is reissuing an unwed amount of $43 going to break their bank? To recap, I am basically begging them for my own money back. I do believe every company makes an exception once in a while. I received a prepaid card in the amount of $43 for an issue I experienced with the Huggies pull **** After receiving the card, when I tried to use it, it wouldnt go through. And please keep in mind that it did not come with any instructions or restrictions. My purchase amount was higher so I assumed the card would deduct the amount thats on it, and I would pay for the remaining about. However, that did not happened. Therefore, out of frustration I used my own form of payment. I now came to realize that this card expired march 2023. Just some time ago. I was hoping it could be reissued. However, the customer service team said no it cannot.Im looking for assistance with this because this money was rightfully mine. No policy and procedure letter was sent with the card. I would greatly appreciate if someone can please assist me.

  Customer response

  04/12/2023

  The company contacted and will reissue the gift card. Thank you for your help. This is resolved. 

  Business response

  04/13/2023

  We are sorry that there has been some confusion and ongoing effort exerted to get an expired prepaid bank card replaced. 
  
  The bank card should have been temporarily affixed to a tri-fold carrier that is 8 by 11 and contains instructions for activating the card and usage restrictions.  The expiration date is printed on the card, and any remaining funds are no longer available after that date.  While Kimberly-Clark and the ******** brand *********** the issuance of the card, no monies are returned or credited back to Kimberly-Clark if unused.  The customer service team for the vendor handling the bank card fulfillment is to respond to any concerns regarding use of an issued bank card, and their contact information is provided on the card and card carrier.
  
  Rather than continue attempts to resolve through the bank card vendor, Kimberly-Clark is issuing a new prepaid bank card for the same amount previously sent.  The consumer has been informed of this resolution.

  Customer response

  04/14/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  04/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Saturday, 4/1, I had a sewage backing up into my bathtubs and toilet. After calling the plumber, they dispatched a tech Sunday morning, 4/2. After a couple hours of work, it was determined that there was a blockage due to the cottonelle wet wipes I was using, that indicate the wipes are plumber approved and septic safe. The plumber informed me that the wipes are so tightly woven with the fibers that they do not break down as they are claimed on the packaging/advertisements, which is the only reason why I trusted flushing these products. Nowhere on the packaging does it say it is not safe to flush. This is a gross misrepresentation of a product and and outright lie to the claim that they are plumber approved and septic safe.

  Business response

  04/19/2023

  Were disappointed to hear about your unexpected experience, *******. Please know that there is a clear distinction between flushable wipes and wipes with a do not flushlabel. Cottonelle flushable wipes have been extensively tested to break down immediately after flushing and as they move through the plumbing systems. We have even tested with plumbers and are the only flushable wipe in the market that is approved by a wastewater utility as safe to flush. We would like to connect with you directly to learn more and try to help. When you have a moment, please give us a call at ************** (Monday-Friday, 8:00am 5:00pm CST) or contact us online at: *************************************.

  Customer response

  04/19/2023

  I am rejecting this response because:   nowhere on the packaging does the wipes that I purchased state not to flush them. I would like to be reimbursed for the plumbing expense due to the false advertising of the product I purchased. Please see the original photos I included when I initiated this complaint.

  Business response

  04/25/2023

  Our Cottonelle flushable wipes have been extensively tested and have been determined to be safe to flush, therefore, that label would not be applicable to our product. In order to evaluate the consumer's experience further and assist better with this complaint, we will need her to contact us directly at ************** (Monday-Friday, 8:00am 5:00pm **) or online at: *************************************.

  Customer response

  04/25/2023

  I am rejecting this response because:   I want to keep the resolution here. I need someone to address the complaint through this complaint rather than continuing to brush me off and ask me to call. I need someone to address my reimbursement concerns

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩