Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a factory-certified item from this company. The first day, it would not work. I wanted to return it, but they said no. They said I would have to pay to send it in for repairs. I don't trust the quality of this one and don't want a certified repaired one now. Their customer care team is poorly running, too. Continuously closing tickets that are not settled.

  Business Response

  Date: 01/27/2025

  Better Business Bureau
  ***** *******
  ****************************************************************************************
  Email ***********************************
  
  Re: ***** *******: Case ********
  
  Dear Mr. *************** at Uniden, pride ourselves on our products and are committed to our customers.  I want to offer my sincerest apologies for any inconvenience Mr. ******* has experienced with our service.
  Uniden read your complaint and understands your frustration regarding the certified device you purchased. On January 22, 2025, you sent in a ticket to let me know that you are not able to turn the device on and you want to return it. I responded to your inquiry and let you know that because you purchased a certified radar, they are non-refundable.Please view our website at ****************************************************************** and you will see the message that identifies that Our Factory Certified has Limited Availability.All sales are final. 90 Day Warranty.
  The same day, Mr. ******* responded and told me that he is not keeping something that doesnt work. I asked ********** if he would like to send the device to us to verify why his device is not turning on. Mr. ******* requested that I send him a shipping label. On January 27, 2025, I sent Mr. ******* an email to let him know as a courtesy I have sent him a shipping label and he responded back that we are passed that point!
  Uniden has exhausted all attempts to make Mr. ******* pleased. Each attempt that has been made, ********** has refused. Currently, we have closed Mr. ******* case, and we will not be moving forward with a return/refund as it is against policy.
  Currently. Mr. ******* has access to the label that was provided and if Mr. ******* has until February *******, to send the device in to have our technicians run certified testing on the device.  
  If we can be of further assistance, please email me *******************************************************************.       
  Sincerely,
  Customer Service Manager
  cc:***** Russell                                                                      
  ******************************************************************************
  Case Number - ********

  Customer Answer

  Date: 01/27/2025

  I am rejecting this response because:   I purchased an item from them in good faith and it did not work. I never said I could not turn it on. I said it would not turn on after the first time. I tried to reach an agreement with them and they refused to make any accommodations. I do not trust their work. I did not see the shipping label but will ship their item back and do not want the product back. The deceive and sell faulty products.

  Business Response

  Date: 01/28/2025

  Better Business Bureau
  ***** *******
  ****************************************************************************************
  Email ***********************************
  
  Re: ***** *******: Case ********
  
  Dear Mr. ******************************** has informed you on several occasions that our Factory Certified devices are not refundable. Unfortunately,your device would not fit the criteria for a return. However, we have mentioned serval times that Uniden will be happy to repair your device. ******************** has sent you a label with tracking number of ************ that is good through February ******** It was sent to email address of *************************** If you are not locating the label, then please check your Spam/Junk. Each time we have asked you to send the device to ******************** to check the status of the device, ********** has refused.
  The Refund & Return policy is clearly stated on our website of ******************************* reads as follows:
  Products Purchased Directly from Uniden America Corp.
  Except for like-new,refurbished, reconditioned, renewed, "factory certified" or other similar products, all new products purchased directly from Uniden America Corporation (Uniden) are covered by the limited warranty included in the goods packaging.
  New products purchased from Uniden may be returned for a full refund, excluding shipping and handling charges, only if the product is returned within ****************************************************************************** complete and good condition.Unfortunately, we cannot accept returns past the 30-day window. If the unit is not functioning correctly, please refer to the warranty information above. Factory Certified products are not returnable but are covered by a limited 90-day warranty.
  Currently Uniden doesnt want your device back since you are refusing a repair. If Mr. ******* sends the device back to ********************, then we will have no choice but to return the device to Mr. ********
  If we can be of further assistance, please email me ********************************************************************       
  Sincerely,
  Customer Service Manager
  cc:***** Russell                                                                      
  ******************************************************************************
  Case Number - ********

  Customer Answer

  Date: 01/28/2025

  I am rejecting this response because:   what this company is saying is untrue. I have been trying to send this item back to the company without success. They sold me an defective and tried to make me pay to repair it which is unheard of. I want no part of a company that has these kind of morals. I did bought a certified repaired which means it should be as good as new not defective which breaks our contract. 

  Business Response

  Date: 02/18/2025

                                                                                                                                                                                                                                                                                                                                                                               February 18,2025
  
  Better Business Bureau
  ***** *******
  **********************************************************************************
  Email **************************
  Re: ***** *******: Case 22849479
  

  Dear Mr. ******************************** responded to your case on January 27, 2025, discussing why your device is non-refundable. Uniden has provided Mr. ******* with the documentation to explain that our Factory Certified devices are not refundable, but they come with a 90-day warranty. 
  
  Uniden has sent several labels to the email address of ************************** asking to please send the device in to see if a repair is needed. Mr. ******* has refused each attempt.
  Mr. ******* has also disputed the charges on this device to where ******************** will not be paid for the device that was ordered *******. Since the charge back is pending with his bank there is nothing Uniden can do at this time.

  
  If we can be of further assistance, please email me *******************************************************************.  

  
  Sincerely,
  Customer Service Manager

  **********************************************************************************
  Email **************************
  Re: ***** *******: Case 22849479
  
  

  Customer Answer

  Date: 02/18/2025

  This is false information. One label was sent and when I went to look for it I could not find it and the company did not bother to send any more labels. The one label they sent, did not show up and would not work. They were not responsive after that.

  Customer Answer

  Date: 02/18/2025

  I am rejecting this response because:   

  This is false information. One label was sent and when I went to look for it I could not find it and the company did not bother to send any more labels. The one label they sent, did not show up and would not work. They were not responsive after that.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my R7 radar detector in for repair because the sound wasn't working. I received it back and was told that there wasn't anything wrong with it. I reinstalled it in my vehicle and it is doing the same thing. I called Uniden because the repairs are guaranteed for 90 days. I was told that I would be required to pay for shipping to return it to them. I already paid for shipping there and back once. Under warranty I feel that they should be responsible for shipping because it wasn't repaired correctly. I went online and downloaded a program from Uniden that allowed me to do a recovery and a factory reset. I reinstalled it again and it worked. Why couldn't the Uniden technician do the same thing ? I paid them for nothing.

  Business Response

  Date: 01/08/2025

  Better Business Bureau
  ***** *********
  *************************************************************************
  Email *********************************
  
  Re: ****** ******: Case 22779772
  
  Dear Mr. ***************** at Uniden, pride ourselves on our products and are committed to our customers.  I want to offer my sincerest apologies for any inconvenience Mr. ********* has experienced with our service.
  Uniden has read your complaint and understands about your frustrations regarding the repair. Uniden shows that you sent your device on 12/16/2024 and you mentioned that you were having an issue with the R7 not having sound. Our technician did an inspection of your device and provided a factory certified test assuring that the device was in working condition.
  Uniden heard back from ************ on January 5, 2025, stating that his device is still not working, and it is doing the same thing. On January 6, 2025, we asked Mr. ********* if he is using the DC power cord that was included with his repair. Mr. ********* responded back with, No sound, and didnt answer our question. Uniden responded back to Mr. ********* to explain that we tested his R7, and everything was testing accurate. On January 7, 2025, Mr. ********* emailed Uniden once again stating that he did a recovery mode, and the unit worked for 5 minutes. He wanted to know why the tech didnt explain this in the repair.Uniden responded back to Mr. ********* and apologized for the miscommunication and that we were forwarding his complaint to Senior Management.
  Currently, I have completed a label that has been emailed to the customer at *********************** The tracking number for this device is - ************. Uniden asks to please send the device back to ******************** so we can test the device once again.  
  If we can be of further assistance, please email me *******************************************************************.       
  Sincerely,
  Customer Service Manager
  cc:****** Conroy                                                                   
  ****************************************************************************************************
  Case Number - ********

  Customer Answer

  Date: 01/09/2025

  I am rejecting this response because:   I did not receive the label. My correct e-mail address is *********************** .  I will send it back to Uniden once I receive the label however I do not want it repaired . This has been going on well over a month and I would like the money returned that I paid to "repair" the unit or a pro rated refund for the unit.

  Business Response

  Date: 01/09/2025

                                                                                                                       January 9,2025
  
  Better Business Bureau
  ***** *********
  *************************************************************************
  Email *********************************
  
  Re: ****** ******: Case 22779772
  
  Dear Mr. ********************************** will not be refunding your repair costs as our technicians completed a complete diagnostic test on your device that was certified compliant with nothing to result in the findings. Uniden has gone out of their way to provide you documentations for ************ to try and resolve the No Sound, on his device, R7.
  The email that you claim is incorrect was copied from your repair case, number *****, that you gave to the repair department on the form you filled out. It is listed on the document as, *********************** This is where your label was sent. Now Mr. ****** is wanting the label to be sent to ************************ I have sent a 2nd label to the email address you provided. Your tracking number is ************ and you have until January 22, 2025, to send the device back to ********************.
  Currently, Uniden is closing this BBB complaint as Mr. ****** has the information, he needs to send the device back for another test on his device if he chooses.
  If we can be of further assistance, please email me *******************************************************************.       
  Sincerely,
  Customer Service Manager
  cc:***** Christian                                                                   
  ****************************************************************************************************
  Case Number - ********

  Customer Answer

  Date: 01/09/2025

  I am rejecting this response because:   The email listed on the form is *********************** NOT ********************** see attached. You did not repair the radar detector !

• Initial Complaint

  Date:12/10/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding order number ******* that was ordered on 12/1/2024, Uniden and I agree that they sent me a defective SDS100 scanner which costs over $600. Uniden has asked me to perform technical tasks to fix the defective unit. I do not have the skills to do this. It's an electronic scanner. I informed Uniden customer service that I could not do this and they asked me to ship it to them for warranty service. All I done so far is to charge it and turn it on and it was defective and would not turn on. There seems to be a disconnect with customer service. I do not want a warranty claim because it never worked. Uniden should send me a prepaid label to send the defective unit back and then send me a new one.

  Business Response

  Date: 12/11/2024

  
                                                                                                                            December 11, 2024
  
  Better Business Bureau
  ****** ******
  ****************************************************************************************************
  Email *******************************
  
  Re: ****** ******: Case ********
  
  Dear Mr. *************** at Uniden, pride ourselves on our products and are committed to our customers.  I want to offer my sincerest apologies for any inconvenience Mr. ****** has experienced with our product.
  Uniden has read your complaint and understands about purchasing two SDS100 with orders ******* and ******* and the claim that on order number ******* Mr. ****** states that when he took the device out of the box and charged it didnt work
  In your complaint ********* mentioned that my agent agreed that the device was broken when that is not what happened. I have pulled the call recording and what I found was that ********* called into my call center asking about our 30-day return policy. My agent responded that the return policy is from the time you purchased the device and that it is good for 30 days. That was the end of the call.
  I explained to Mr. ****** via email it would be better if he was able to send the device for repair so ******************** could provide a diagnostic test on the device to ensure nothing was wrong with the device. Mr. ****** declined to repair the device and demanded that I send a label. Uniden sent him 2 shipping labels with tracking numbers,************ and ************ as the customer claims he never received the first tracking number of ************ and I asked him to please check his junk and spam and the next response I received is another email from Mr. ****** is demanding my name and phone number.  
  Uniden has policies that we need to follow and for protection I will not provide my name or phone number for safety concerns.
  Currently, the customer needs to send in his device that he claims is broken and Uniden will send him a replacement.
  If we can be of further assistance, please email me *******************************************************************.       
  Sincerely,
  Customer Service Manager
  cc:****** Conroy                                                                   
  ****************************************************************************************************
  Case Number - ********

  Customer Answer

  Date: 12/15/2024

  I am rejecting this response because:   Hello, I would like to clear up a few things. This dispute pertains to Order *******. I never "called" and I only emailed Uniden. All emails are attached. I also attached pictures proving the ** Card Access error.  I returned the defective scanner via ***** 791572731965 and ***** shows it will be delivered on 12/17/2024. Since this is a Christmas present can Uniden send me a replacement ASAP after they received the defective unit. Thanks.  

  Business Response

  Date: 12/16/2024

  Thank you for your email but I am confused on why you are sending this complaint in several places. You are reaching out to my direct email with the complaint and then you are also putting the same complaint into the BBB. Uniden doesnt need to read the complaint on two separate media sources.
  
  I have mentioned to you that we are not able to process the return/repair with out the device being physically in our hands. I understand that your tracking shows delivery by December 17, 2024, but we cant start the return process until the device arrives. I do apologize for the inconvenience this may cause you, but we have to follow the procedures, so we are able to help you as fast as possible.
  
  Thank you,
  Customer Support Manager

  Customer Answer

  Date: 12/17/2024

  I am rejecting this response because:   Hello, the defective scanner was returned on 12/16/2024 per Fedex.  Hopefully a new replacement can now be sent to me ASAP since this is a Christmas present. It would be much appreciated. Thank you. *****************************************************************************************

  Customer Answer

  Date: 01/21/2025

  You can end this complaint. I sent my unit, SDS100 to Uniden to have it fixed. They did so promptly but a rude employee stated that there was nothing wrong with it.  I sent pictures of the defect with the unit. Uniden is something else. Thanks.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 27 2022 I purchased 2 uniden R8 radar detectors. After doing a lot of research, I decided on this radar as it was advertised as it would be compatible with future released products. I have kept and eye out for said future products. On 11/07/24 I heard about a new product that was to be released but it is only compatible with the r8w. Which is the new version of the r8 with the addition of only WiFi. Currently the r8 is compatible with the new product but uniden plans to lock that compatibility out via software updates. This would force all consumers to buy the new r8w to use with the new product that the r8 was originally said to be compatible with. This is a bait and switch. A company should not falsely advertise and the twist arms to make more profit

  Business Response

  Date: 11/14/2024

  
                                                                                                                                                                                                                     November 14, 2024
  
  Better Business Bureau
  **** ********
  *******************************************************
  
  Re: **** ******* - 22532744
  
  Dear Mr. ******************** at Uniden, pride ourselves on our products and are committed to our customers.  I want to offer my sincerest apologies for any inconvenience Mr. ******** has experienced with our products.
  Uniden has read your complaint and understands your frustration regarding the launch of the new Wi-Fi and Laser Transceiver, only being available with our R4w and R8w. Uniden has taken these complaints seriously and understands the frustrations you must have felt, and Uniden apologizes for the disappointments that this caused.
  I am very happy to report that Uniden is proud to announce that the Laser Transceivers announced at Sema are coming to all compatible portable radar detectors including the R4w and R8w, as well as the R4 and R8. Official details about the Laser Transceivers upgrades will be released at launch in early 2025.
   If we can be of further assistance, please email me *******************************************************************.  

  
  Sincerely,

  ***** ********

   Customer Service Manager

  cc: ******* Nell                                                                     
  **** ********
  ***************************************************************
  Case Number - 22532744

  
  

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:Uniden provided me with a replacement part for a warranty repair but failed to inform me initially that performing the repair myself could void the warranty. They only disclosed this information after I expressed concerns about doing the repair myself. Additionally, Uniden later claimed they had no record of my initial request, which caused further confusion and delay.Complaint Details:I purchased a Uniden BCD436HP scanner less than a year ago, and the belt clip broke off. When I initially contacted Uniden to request a warranty replacement for the back cover and belt clip, they agreed to send a replacement part, which was shipped to me (tracking number 74890100116440182687).After receiving the part, I informed Uniden that I was uncomfortable performing the repair myself, and only at that point did they mention that a self-repair could void the warranty. This potential voiding was not disclosed initially, which is misleading and violates the ********-**** Warranty Act, as a warranty cannot be voided solely due to consumer repair unless that repair directly causes damage.Furthermore, when I followed up, Uniden claimed they had no record of my initial warranty request, which has caused additional confusion and delays. This experience has left me without the proper repair support and unclear on the status of my warranty.Desired Resolution:I request that Uniden repair my device under warranty at their facility to ensure my warranty remains intact. I also ask that Uniden revise its practices to:

  Business Response

  Date: 11/13/2024

  
                                                                                                                                                                                                                            November 13, 2024
  
  Better Business Bureau
  ******* ****
  *******************************************************************************************
  
  Re: ******* ****: Case 22525815
  
  Dear Mr. **************** at Uniden, pride ourselves on our products and are committed to our customers.  I want to offer my sincerest apologies for any inconvenience Mr. **** has experienced with our products.
  Uniden has read your complaint and understands about the warranty,and you are requesting Uniden to tell you that your device will be covered under warranty without Uniden looking at the device. Mr. ***** you are aware that we have a 12-month warranty on our devices but if it is found that it has been opened or tampered with the warranty is then VOIDED.

  
  I have looked over your file, and I can see that you sent 33 emails regarding this matter, and you continue to say that you didnt open or tamper with the device. Please remember that Uniden even sent you a pre-paid label for you to send in the device as you wouldnt receive any out-of-pocket cost for your shipping.

  
  In my last response to your complaint about the ********-**** Warranty ************ was informed that he doesnt qualify for the act since he was notified of the Warranty as it was highlighted in yellow, and it is also on the back page of the manual.

  
  Please visit our website at **************************** page under repair, print your repair form and explain what the issue is with the device you are currently experiencing.
  If we can be of further assistance, please email me *******************************************************************. 

  
  Sincerely,
  Customer Service Manager

  
  cc: ******* Nell                                                                     
  **************************************************************** ***********
  Case Number - 22525815

  Customer Answer

  Date: 11/13/2024

  I am rejecting this response because:   
  Dear Customer Service,
  
  
  Thank you for your response and for reviewing my warranty case.
  
  
  I understand Unidens warranty terms and appreciate the guidance initially provided, which led me to assess the repair myself. I acted according to Unidens instructions, as the emails Ive attached confirm. Given this context, I believe the ********-**** Warranty Act supports that my warranty should still apply, as my actions were authorized and did not result in any damage.
  
  
  Please let me know if theres anything further I can provide to help resolve this matter. Thank you again for your attention to my case.
  
  
  Sincerely,
  ******* ****
  
  

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniden America released the R8 radar detector in 2022. On March 18, 2022, they advertised on their ******** page, "Coming Soon!! With 360 Detection, OLED Display, optional Laser Jammer, and Remote Keypadthe UNIDEN R8 Extreme Long-Range Radar/Laser Detector will be available at ************************ 03/28/22!!! #Uniden #uniden #radardetector". Note the words "optional laser jammer..." This has never happened. They recently released the R8W radar detector, which will only allow the firmware to work on the new model. The only difference between the R8 and the R8W is the option for wireless firmware updates. The rest of the hardware is the same. The Jammers have been tested by hobbyists who acquired them from the R9 kit and successfully used them on the R8. They are now only allowing the jammers to be sold through dealers to owners of the R8W and appearing to cripple the firmware for the R8. This appears to be false advertising. The ******* is still live, and I took a screenshot of it in case they take the post down. (Link below). There is a forum thread on ******* that discusses this in detail. (link also below). Thank you for looking into this matter. ************************************************************************************************************************************************** ***************************************

  Business Response

  Date: 11/14/2024

  
                                                                                                                            November 14, 2024
  
  Better Business Bureau
  ***** ***********
  CA 94591
  Phone Number: **********
  Email Address: ***********************************
  
  Re: ***** *********** - 22528544
  
  Dear Mr. *********************** at Uniden, pride ourselves on our products and are committed to our customers.  I want to offer my sincerest apologies for any inconvenience Mr. *********** has experienced with our products.
  Uniden has read your complaint and understands your frustration regarding the launch of the new Wi-Fi and Laser Transceiver, only being available with our R4w and R8w. Uniden has taken these complaints seriously and understands the frustrations you must have felt, and Uniden apologizes for the disappointments that this caused.
  I am very happy to report that Uniden is proud to announce that the Laser Transceivers announced at Sema are coming to all compatible portable radar detectors including the R4w and R8w, as well as the R4 and R8. Official details about the Laser Transceivers upgrades will be released at launch in early 2025.

  
   If we can be of further assistance, please email me *******************************************************************.  

  
  Sincerely,
  ***** ********
  Customer Service Manager
  cc: ***** Fitzsimmons                                                                        
  CA 94591
  Phone Number: **********
  Case Number - 22528544

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Uniden sd100 bearcat scanner approximately one year ago. The unit has worked great since that time, however, when I updated my firmware and database last week, it was no longer picking up more than three channels. I called unidens technical support on Wednesday October 16th and spent approximately 40 minutes on the line with an agent attempting to resolve the issue. I thought the issue was resolved however, it was not and the unit was still only picking up about three channels. I need to send the unit in and spoke with an agent today and a supervisor. My warranty expired on September 30th 2024. I am less than 1 month over the expiration date and asked if Uniden would please honor the warranty taking into consideration the above. Both the agent and supervisor told me that you didn't policy is very strict and they do not go over the one year warranty. I am currently unemployed and will provide documentation if necessary. I don't have the financial means to fix my scanner and I love using it, especially now that I have more time. I would like to request that Uniden take the above into consideration and allow me to send my unit in for repair under warranty.

  Business Response

  Date: 10/23/2024

  
                                                                                                                                                                                                                October 23, 2024
  
  Better Business Bureau
  ***** ******
  ***************************************************************************************************
  
  Re: ***** *******: Case ********
  
  Dear Mr. ******************* at Uniden, pride ourselves on our products and are committed to our customers.  I want to offer my sincerest apologies for any inconvenience Mr. ****** has experienced with our product.
  
  Uniden has read your complaint and understands about the warranty and how the deadline for the warranty ended in September. You would like assistance with extending the warranty as a one-time courtesy.
  
  I have looked over your file, and I am happy to extend your warranty. Please remember that we are making this exception for you. Once the device is repaired, if anything else happens and you need repair again, we will kindly ask you to please send in the device for repair and pay the shipping and repair costs.
  
  Please visit our website at **************************** page under repair, print your repair form and explain what the issue is with the device you are currently experiencing.
  
  If we can be of further assistance, please email me *******************************************************************.       
  Sincerely,
  ***** ********
  Customer Service Manager
  cc: ***** *******,                                                                  
  ***************************************************************************************************
  Case Number - ********

  Business Response

  Date: 10/23/2024

  
                                                                                                                                                                                                                                                                                                                October 23, 2024
  
  Better Business Bureau
  ***** ******
  *****************************
  *********************
  
  Re: ***** *******: Case ********
  
  Dear Mr. ******************* at Uniden, pride ourselves on our products and are committed to our customers.  I want to offer my sincerest apologies for any inconvenience Mr. ****** has experienced with our product.
  
  Uniden has read your complaint and understands about the warranty and how the deadline for the warranty ended in September. You would like assistance with extending the warranty as a one-time courtesy.
  
  I have looked over your file, and I am happy to extend your warranty. Please remember that we are making this exception for you. Once the device is repaired, if anything else happens and you need repair again, we will kindly ask you to please send in the device for repair and pay the shipping and repair costs.
  
  Please visit our website at **************************** page under repair, print your repair form and explain what the issue is with the device you are currently experiencing.
  
  If we can be of further assistance, please email me *******************************************************************.       
  Sincerely,
  ***** ********
  Customer Service Manager
  cc: ***** *******,                                                                  
  ***************************************************************************************************
  Case Number - ********

  Customer Answer

  Date: 10/23/2024

  I appreciate Uniden's response and willingness to assist me with the repair of my device. 

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a cb radio to uniden to have fixed I paid shipping branch fees I received the radio back still broken same issue I called to have it fixed correctly and told I must pay to ship it back. Even if the repair was not done. And uniden pay shipping fee both ways I have not had the radio installed for more than 2 day at time of this complaint

  Business Response

  Date: 07/15/2024

  
                                                                                                                       July 15, 2024
  
  Better Business Bureau
  
  *********************
  152 N 3500 E
  ***** ID *****
  
  Re:********************* Case Number 21916429
  
  Dear ******************:
  
  Uniden prides ourselves on our products and are committed to our customers. I would like to offer my sincerest apologies for any inconvenience that ****************** has experienced. 
  
  According to our records, Uniden shows that ****************** was sent a label to send his device back for repair. The tracking number for ****************** reference is777275569033 and the customer has until 9/13 to send it back to us. If ****************** has not received the email, please check your Spam or Junk email.
  
  Uniden understands your frustration regarding the cost to ship the device back for a second repair. Please understand that this is listed on our website at www.uniden.com/repairs. As a courtesy to ******************, we sent the label for the frustration that you were experiencing.   
  
  Should ****************** need assistance we ask that he call our customer service department toll-free on **************. 
  
   If we can be of further assistance, please email me at *******************************************
  
  Sincerely,
  ***************************
  Customer Support Manager
  cc: *********************
  152 N 3500 E
  ***** ID *****
  
  

  Customer Answer

  Date: 07/15/2024

  I just want to make sure that the unit is fixed this time.   The company sent me a prepaid label to send the unit back to them a second time

• Initial Complaint

  Date:05/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very disagreeable contact with customer support. After the call I decided to never use this company. Hiwever the customer service representative decided to personally call me back on his own phone and call me bunch of swear words. Now uniden say his actions are not thier fault.

  Business Response

  Date: 06/18/2024

                                                                                                                           June 18, 2024
  Better Business Buru
  *******************************
  *********************************
  **********************
  E-mail: ********************
  Case Numbers - ********
  
  
  Dear ******************,
  
  We are truly sorry to hear about your experience and the inconvenience it has caused. We take your feedback very seriously. Our goal is to ensure that all our customers are satisfied, and we are committed to addressing your concerns.
  
  Sincerely,                                                                                                                               
  ***************************
  Customer Support Manager                                                                           
  cc: ********************************************** Place
  Case Numbers - ********

  Customer Answer

  Date: 06/18/2024

  I am rejecting this response because:   you basically said nothing about the situation at hand. You are basically saying "ok thanks have nice day". That means nothing.

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a BCD536HP scanner on Feb 29th. received it on March 8th. Was not portable and I needed a portable one. They gave me an address to return scanner. Shipped ***** March 14, it was the wrong address, as per Uniden. Contacted Uniden once again, they gave me the correct address. It was delivered to correct address 3-21-2024. Contacted Uniden approx 15 times or more can provide proof. They keep telling me refund is being processed. Last 3 times, told they had expedited, with accounting. HAVE NOT RECEIVED MY REFUND . Would like for them to issue a refund check. The card that was used to pay them was compromised. I was going to order the BCD436HP handheld once I get the refund, but not now. I did order a analog scanner for emergencies, while waiting on the refund. **************** is horrible and would not recommend purchasing from this company again. Only resolution for me is 100% refund.

  Business Response

  Date: 05/17/2024

  May 17, 2024
  
  Better Business Bureau
  ***************************
  ***************
  ******** TX *****
  
  Re: ***************************   Case Number 21672245
  
  Dear ******************:
  
  Uniden takes pride in our dedication to our customers and takes complaints from our customers very seriously. ******************** apologize for any inconvenience we have caused with your refund.
  
  According to Unidens records it shows we have issued you a refund effective May 11, 2024, in the amount of $703.61 and this was sent to your PayPal Express Checkout account.  
  
  If we can be of further assistance, please email me *******************************************
  
  Sincerely,
  ***************************
  Customer Support Manager
  cc: ***************************
  ***************
  ******** TX *****

  Business Response

  Date: 05/17/2024

  May 17, 2024
  
  Better Business Bureau
  ***************************
  ***************
  ******** TX *****
  
  Re: ***************************   Case Number 21672245
  
  Dear ******************:
  
  Uniden takes pride in our dedication to our customers and takes complaints from our customers very seriously. ******************** apologize for any inconvenience we have caused with your refund.
  
  According to Unidens records it shows we have issued you a refund effective May 11, 2024, in the amount of $703.61 and this was sent to your PayPal Express Checkout account.  
  
  If we can be of further assistance, please email me *******************************************
  
  Sincerely,
  ***************************
  Customer Support Manager
  cc: ***************************
  ***************
  ******** TX *****