Business ProfileforLa Quinta Inns

I stayed at La Quinta in ************* over the Christmas holidays (12/6/24-12/25/24). On 12/17, I experienced a hypertensive crisis and an urgent care doctor referred me to the ** with a dire warning that my life was in danger. I had to make a quick decision about re-booking my room in between the urgent care and ** visits and fully explained the situation to the hotel front desk staff, who coldly insisted I either re-book or vacate immediately. I showed her the referral from urgent care stating that I was at risk of death. I re-booked, but this still meant packing up a huge amount of stuff (since I was on a long road trip) and it was not unlikely that I would be hospitalized. Heavy packing in a hypertensive crisis could have had serious consequences and added significantly to my distress and discomfort. I was discharged from the ** the night of 12/17 and was trying to get some rest the next day when housekeeping banged on my door despite a Do Not Disturb sign. When I looked out into the hall, housekeeping was standing in a group, talking and laughing. One of them yelled out, "Sorry!" In general, housekeeping was irregular and sloppy, with infrequent and unpredictable cleaning, unmet basic requests, and appalling carelessness that included leaving filthy rags around. Efforts to address these grievances since I checked out on 12/25 have been completely ignored by hotel management. Numerous emails and voicemails have gone unanswered, with no attempt to show the least bit of human caring or to compensate me in any way for the suffering that was caused by such harsh treatment when I in fear of dying. This harrowing experience overshadowed my holiday, leaving a lasting negative impression.