ComplaintsforLa Quinta Inns

• Initial Complaint

  04/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I stayed at La Quinta in ************* over the Christmas holidays (12/6/24-12/25/24). On 12/17, I experienced a hypertensive crisis and an urgent care doctor referred me to the ** with a dire warning that my life was in danger. I had to make a quick decision about re-booking my room in between the urgent care and ** visits and fully explained the situation to the hotel front desk staff, who coldly insisted I either re-book or vacate immediately. I showed her the referral from urgent care stating that I was at risk of death. I re-booked, but this still meant packing up a huge amount of stuff (since I was on a long road trip) and it was not unlikely that I would be hospitalized. Heavy packing in a hypertensive crisis could have had serious consequences and added significantly to my distress and discomfort. I was discharged from the ** the night of 12/17 and was trying to get some rest the next day when housekeeping banged on my door despite a Do Not Disturb sign. When I looked out into the hall, housekeeping was standing in a group, talking and laughing. One of them yelled out, "Sorry!" In general, housekeeping was irregular and sloppy, with infrequent and unpredictable cleaning, unmet basic requests, and appalling carelessness that included leaving filthy rags around. Efforts to address these grievances since I checked out on 12/25 have been completely ignored by hotel management. Numerous emails and voicemails have gone unanswered, with no attempt to show the least bit of human caring or to compensate me in any way for the suffering that was caused by such harsh treatment when I in fear of dying. This harrowing experience overshadowed my holiday, leaving a lasting negative impression.

  Business response

  04/23/2024

  
  BBB Case #: 21605644
  Hotel Site #: 52829
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ************************* at the La Quinta property in *************, CA.
  
  To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before April 26, 2024. As a company, were committed to delivering a great experience with every stay with us.
  
  If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  
  *******
  Liaison, ******************************* & ******** ****

  Customer response

  04/25/2024

  I am rejecting this response because I checked with the La Quinta-Wyndham Hotels Rewards program and the ****** points that La Quinta offered in their response would cover one-half of one night's stay at their ************************ location where this unfortunate situation occurred.

  Although I am relieved to finally hear back from La Quinta (thank you for your help!), and they framed their apology quite courteously, one-half of one night's stay at their hotel is not a respectful gesture of goodwill given the gravity of my concerns.

  I have asked for one week's stay or a full refund as compensation for what I suffered as a result of the actions of their desk staff and the carelessness and inconsistency of their housekeeping.

  A one-week stay @ ****** points per night = ******* points. If they are willing to offer that, then I will consider this complaint resolved.

  Thank you again for your assistance with this, it is greatly appreciated!
  

  Business response

  04/25/2024

  BBB Case #: 21605644
  Hotel Site #: 52829
  Customer Care Case #: ********
  
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ************************* at the La Quinta property in *************, *** 
  
  Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations. 
  
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.
  
  After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest, if the guest is looking for further compensation.  
  
   Once again, we apologize for any inconvenience this may have caused.
  
  
  Thank you,
  
  
  *******
  Liaison, ******************************* & ******** ****

• Initial Complaint

  04/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The room was absolutely disgusting! There was mold, the tub and floor and towels were filthy! I didn't have a choice but to stay there because I had already paid and the money had been taken out of my account, and to refund it would take days and I couldn't afford to pay for another hotel while awaiting the refund. I was just offered an apology and a thanks for my feed back! My son got sick as soon as we returned home from this filth!

  Business response

  04/19/2024

  
  BBB Case #: 21594354
  Hotel Site #: 53030
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by *********************** at the La Quinta property in ******, NC.
  
  To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before April 20, 2024.  As a company, were committed to delivering a great experience with every stay with us.
  
  Thank you, 
  
  *******
  Liaison, ******************************* & Resorts, Inc.
  Office: ************

  Customer response

  04/19/2024

  I am rejecting this response because:   If I accept it, it will close the case and it has just been handed over to the ** and I will await his/her response. 

  Business response

  04/23/2024

  BBB Case #: 21594354
  Hotel Site #: 53030
  Customer Care Case #: ********
  
  Dear Contact:

  Thank you for notifying our office of the concern filed by ***********; ***** at the La Quinta by Wyndham property in ******, NC. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. The guest may contact the property directly via telephone at ************** or via email at **********************************************

  Once again, we apologize for any inconvenience this may have caused.

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************

  *******
  Liaison,Customer ********************** & Resorts. Inc.

  Customer response

  04/23/2024

  I am rejecting this response because:   This is the exact same response I got from the beginning. Telling me they are independently owned and operated, I was also told in the previous response the ** would contact me April 20, 2024 I have yet to hear from anyone.

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a reservation for 6 day at this hotel aLabquinta Inn and suites hotel at 2004 interstate north 35 in ********* *****. They had not cleaned the room. The bed was literally sinking and the desk agent ***** was notified and he did not do anything to address the situation. The bed was alone with dirty linens with yellow seminal fluids all of the bed covering and it was also dirty with lots of black marks. They never clear the room ther was no soap and no cleaned bath towels or rags to take a shower . I had to leave the hotel with out taking a shower. I went up to the front desk and informed ***** about the issue and he never provided me with any of the items that I requested. He just continued playing his games on the computer and chatting on his phone. The quality at this hotel was very poor and below all expectations. How can a bed be made with dirty sheet covering from that was used by previous guests. This is disgusting. Those people at that hotel need to express immense empathy. They need to issue an immediate full refund for the nastiness they allow at the hotels . They need to be reported to the city. I allowed the overnight agent to tell picture and she too said that this was disgusting and she could not believe what she was seeing. She told me that she would have her manager to call me yesterday and I have never received any contact by anyone. I tried called the hotel many times but the number would. Not work. They need to issue me my full refund if $389 immediately

  Business response

  04/19/2024

  
  BBB Case #: 21592045
  Hotel Site #: 53400
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ****** ***** at the La Quinta property in **********, ***
  
  To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before April 22, 2024. As a company, were committed to delivering a great experience with every stay with us.
  
  If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  
  *******
  Liaison, ******************************* & Resorts, Inc.
  Office: ************

  Customer response

  04/19/2024

  I am rejecting this response because:   I made every effort to get this issue resolved before I was forced to leave this hotel because of their nastiness. The night agent assured me that her manger would call me at 12 pm as my preferred time; its been three days and I have had no contact from the manager. It shows that they do not care about the guests and I know am right because ***** refused to issue me the bath towels and rags that I requested at the from offf. So ******* is not telling the truth when she states that the general manager of the hotel will call. Its been 2 days going on four and I have not received any contact  them. I will have to put this situation on all social media outlets and travel sites as a review 

  Business response

  04/23/2024

  BBB Case #: 21592045
  Hotel Site #: 53400
  Customer Care Case #: ********
  
  Dear Contact:

  Thank you for notifying our office of the concern filed by ****** ***** at the La Quinta by Wyndham property in **********, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.

  Once again, we apologize for any inconvenience this may have caused.

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************

  *******
  Liaison,Customer ********************** & Resorts. Inc.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 5th we made a hotel reservation through booking.com for $70 for a la Quinta room. When we arrived to the desk they said they could not find our reservation and the only rooms left were their $150 suites. We agreed to the room. Upon entering the room we were provided no bedding and were forced to sleep under towels. When checking out the front desk employee disclosed that our original reservation was available and they had lied. They performed a bait and switch to force more money out of us. They are lying about cheaper reservations in order to scam customers into paying more than double for unsanitary services.

  Business response

  04/18/2024

  Dear Contact:

  Thank you for notifying our office of the concern filed by {GUEST}. Please send the following information back to me.  When I receive the requested information from you, I will be in a position to determine the next steps.

  -    Confirmation number
  -    Exact address/name of the hotel:
  -    Under what name was the reservation booked:
  -    Date of arrival (exact date of stay):
  -    Room number:

  If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

  ******
  Liaison, ******************************* & Resorts. Inc.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Tuesday April 2, 2024 I checked into La Quinta Inn by ***********************************************************************************. I provided my ID and debit card to get my room in which I reserved ahead of time. My reservation was for 7 days, I checked out Tuesday April 9, 2024. I stayed in room 135 and checked out on time and provided both copies of the room key that was given to me at check in. I checked my bank account and it showed they withdrew the full payment for my 7 day stay on Monday April 8, 2024 in the amount of $777.06. I waited about an extra 10 minutes in the lobby for my Uber to go to the airport with my kids. When I returned back home and check my bank account on Wednesday April 10, 2024 I noticed an extra charge of $181.61 from the hotel. I then called the hotel to inform them and they acknowledged that they too see the charge but there are no notes providing what the charge is for. I was then informed that they would speak to the manager and get back to me. I called back the next day Thursday April 11, 2024 and they informed me that the manager still hasnt had time to take a look. They also informed that he was not in and would be back at a later time and theyll have him call me. Since then the charge has decreased to $106.61 and I have not received a call yet from the manager and it is now Tuesday April 16, 2024. I called this morning and was once again informed the manager is not available and they will give me a call back when they figure out whats going on and when hes available again. They seem to be avoiding me and taking advantage of the situation because I am not a ******* resident so I cant go up there in person. Ive spoken to corporate and they informed me that because that location is their own franchise, I have to go through them for a resolution. I have also informed my bank and they will be starting a fraud investigation.

  Business response

  04/22/2024

  
  BBB Case #: 21581786
  Hotel Site #: 52705
  Customer Care Case #: ********
  
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ************************* at the La Quinta property in ***************, *** 
  
  Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations. 
  
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.
  
  We did send this to our Research Team who have confirmed the guest was charged total $883.67, which was the total of the guest's reservation including tax. 
  
  Once again, we apologize for any inconvenience this may have caused.
  
  If your offices require more information on this matter, please contact me directly at *********************.
  
  
  *******
  Liaison, ******************************* & Resorts, Inc.
  Office: ************

  Customer response

  04/22/2024

  I am rejecting this response because the company is not giving ALL information. Upon arrival I was informed of a $75 hold and I would receive the refund of $75 upon checkout. I have received that BUT was then charged an EXTRA $181.61 upon checkout. I was NOT advised of the charge and noticed it when I returned home to ******** *********** on Wednesday April 10, 2024 because I looked at my bank account. The hotel did NOT notify me of this. Upon calling the hotel and inquiring about the $181.61 charge, they told me that they have NO clue where the charge came from and that they would have their manager *************** reach out to me and up until this day Monday April 22, 2024 I have NOT heard from ***************. I am requesting a FULL refund. My initial charge for my hotel stay with my kids for 7 days is $777.06. I would like the extra $181.61 that was NOT APPROVED BY ME BACK IN MY ACCOUNT!!! I want my money BACK!!! I am a single mom of Autistic kids and do NOT approve of this behavior from this company! They have been avoiding contacting me and making things right! I have been nothing but NICE to them and would like my money BACK NOW!!!!!

  Business response

  04/23/2024

  
  BBB Case #: 21581786
  Hotel Site #: 52705
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ************************* at the La Quinta property in ***************, ***

  ***RESEARCH NOTES BELOW****
  
  The guest was charged the correct amount for her reservation $777.06 + tax $106.61.  Total reservation cost $883.67.
  
  Research found guest was charged the full rate for the reservation.
  *
  Per SynXIsHub, guest was charged $777.06 on 04/08 and $106.61 on 04/09.
  
  Total, $883.67USD.
  
  *****
  CNF# *****EE041425 was booked by Booking.com on 03/30/24 for arrival 04/02/24 for 7 nights at the SBKPD3 rate of $883.67USD total including tax for NK1. Name of *************************.
  
  Thank you, 
  
  
  
  *******
  Liaison, ******************************* & Resorts, Inc.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The ** of this hotel who said his name was "******" offered me a refund for my first nights stay for $85.25. The reservation is under confirmation #*****EE043047 and the dates were 4/09/2024-4/10/2024.I attempted to confirm the $85.25 credit at check out but the front desk woman refused to credit the money. I waited from 1:00pm to 4:30pm in the lobby to speak with ****** about issuing the credit he promised and was told he "was in a meeting" but would be out soon. At approximately 5pm, the front desk reported that he did not even come to the hotel that day. The hotel offers shuttle service to the airport as advertised on their website. They refused to let me use the shuttle and I had to take a Lyft for $9.44. I would like to be reimbursed for the Lyft.

  Business response

  04/18/2024

  
  BBB Case #: 21584578
  Hotel Site #: 53455
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ***************** at the La Quinta property in **************, *** 
  
  Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations. 
  
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.
  
  We can confirm the property did award the guest ****** reward points on April 11th.  The guest then booked another different property, (Microtel by *******) same day, using ****** of those points.

  After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest, if you are looking for further compensation. 

  Once again, we apologize for any inconvenience this may have caused.
  
  If your offices require more information on this matter, please contact me directly at *********************.
  
  
  *******
  Liaison, ******************************* & Resorts, Inc.

  Customer response

  04/18/2024

  I am rejecting this response because:   

  The ** ****** offered me a refund for the first night which was $85.25, a comp for the second night and ****** points. I did not receive the refund or the comped second night. 

  I waited for four hours to speak with the ** after checkout and was told he was in a meeting. Then at 4:40pm the front desk said he had not even been on the property. They refused the free airport shuttle offered on their website.

  I have attempted to call the property three times in the last week to contact the ** but he is never there. I sent two emails to ****** the ** with no response. At this point I cannot communicate with the property because they do not respond 

  Business response

  04/18/2024

  BBB Case #: 21584578
  Hotel Site #: 53455
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ***************** at the La Quinta property in **************, *** 
  
  Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations. 
  
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.
  
  We can confirm the property did award the guest ****** reward points on April 11th.  The guest then booked another different property, (Microtel by *******) same day, using ****** of those points.

  The property has also stated on the case this morning (General Manager ******) that he only offered to comp the second night and issue ****** ************** Points, which he has done.  
  

  After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest, if you are looking for further compensation. 

  Once again, we apologize for any inconvenience this may have caused.
  
  If your offices require more information on this matter, please contact me directly at *********************.
  
  
  *******
  Liaison, ******************************* & Resorts, Inc.

• Initial Complaint

  04/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I reserved a room for one night at the la Quinta inn and paid for two nights. We left early due to unexpected circumstances. Upon leaving I got back to my apartment and was looking through my bank statements and realized my debit card was charged twice 400 dollars each time a total of 800 dollars for allegedly smoking in the room 715. I do not smoke and am requesting refund. If not handled in a timely manner I will get a lawyer involved. They stole my money after paying more than 500 for the two nights and only staying one.

  Business response

  04/17/2024

  BBB Case #: 21573216
  Hotel Site #: 53402
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ************************* at the La Quinta property in ***********, ***
  
  To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before April 20, 2024. As a company, were committed to delivering a great experience with every stay with us.
  
  Thank you, 
  
  *******
  Liaison, ******************************* & ******** ****

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I stayed in La Quinta April 5- April 7. I checked out on April 7. For the weekend it was $232. Probably about 2 hour after I checked out I went back to see if I can rechecked back in the same room I was in the young lady at the front desk told me that all the rooms had been stripped and they only had one housekeeper and they only had a suite ready and they suite will be $120 for that night I told her thats ok I will go somewhere else and I did I did not stay there that Sunday night April 7 I have proof that I stayed in Motel 6 Sunday night April. 7. So this morning when I get up I check my bank account and I have a pending withdrawal of $120 From La Quinta. I called La Quinta to see why they took out $120 I was told that on there end it didnt show where $120 was taking out only $232 so I called corporate and they told me that they will file my complaint and I will here from someone within a week to see what they can do to solve the issue I need my money now..not later since I didnt stay there that Sunday night and I have proof I paid $92 at motel 6 I will send proof to every thing

  Business response

  04/12/2024

  0736BBB Case #: 21555943
  Hotel Site #: 52758
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ************************* at the La Quinta property in ******, **.
  
  To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before April 14, 2024. As a company, were committed to delivering a great experience with every stay with us.
  
  Thank you, 
  
  *******
  Liaison, ******************************* & Resorts, Inc.
  Office: ************

  Customer response

  04/12/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I work at the Laquinta inn I was about to get assaulted by another employee that was a man plus his spouse is our supervisor he tried to jump on me on 04/06/24 the employee sent me all kinds of threats he also wanted his spouse the supervisor to jump on me he kept telling me to come in the parking lot I don't know if he was gone kille or not I called my GM Ms.******* and ***** first thing ***** say about it the rooms not not that I'm about to be really hurt on the job of it wasn't for another employee jumping in the middle I may have lost my life my GM told me to write down a report on 4/07/24 I called my GM And My Boss No one would respond to my calls or text she sent a message to me from another employee to tell me I'm fired I then started to call and text no response I was off 04/08/24 and 04/09/24 I tried calling in on today which is 04/10/24 the clerk tell me Ms.******* said I can't clock in my name off the schedule and not to come to the building I done a no call no show to try and fired me then on the phone plus now did I do a no call no show if you don't want answer the phone this is serious I was about to be assaulted by employee and he wanted his spouse to fight me too ao now im fired when im the one about to get assaulted this is serious and can't be legal and I know the company can't be ran like this and.be okay with someone about to be assaulted I have evidence and a witness plus cameras are in the building I will be presume this matter, Wrongful termination,whistle blower, valuation of company policy, safety rules etc.

  Business response

  04/12/2024

  
  BBB Case #: 21555529
  Hotel Site #:
  Customer Care Case #: 
  
  Dear Contact:

  Thank you for notifying our office of the concern filed by ***************************. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
  
  -  Exact address/name of the hotel:
  -  Hotel name:
  
  Thank you, 
  
  
  *******
  Liaison, ******************************* & Resorts, Inc.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 5, I stayed at the La Quinta Inn by ******* in ********, *****(Around 10: 30 p.m.). I stayed in room 107. At 2:30 AM, the power went out in the room, ****** did not work and there was no air-conditioning. The tub and the toilet were dirty. I went out in the hallway and saw the woman that was working at the front desk. She mentioned that the power was out in the building and they were trying to get it back up. The next-door neighbors had multiple dogs, barking all night and all morning. No sleep!I told her I wanted a refund and that management needed to call me.The next morning I reported this again. I gave my information to the woman working at the front desk (4/6/24, Around 9:30am). She told me management would call me. On Sunday, April 7, I called the La Quinta and asked for the general manager and he was not available. The gentleman who answered the phone was very rude, and I could not understand him. Finally articulating he said the manager being there on Monday, April 8. Trying to understand this, he had a side conversation with someone else while I was trying to give him my contact information. This was very rude and unprofessional. All three of these people did not provide the general manager ****, with an update about any of these things! If the power goes out in the building or theres loud animals or something is not working in someones room, a report has to be done. I called him this afternoon, around 2 PM at work and he had not received any notes or reports which I find hard to believe. He said he needs another 48 hours to do an investigation. He was very sarcastic with me. I did not appreciate this. It was very unprofessional. Im not sure how this hotel has multiple awards or is still in business I only asked for a refund, $171.12. Thats a lot of money for one night. Im asking them to make it right and return my money and thats it. Right now, **** is refusing to do so because he has to investigate. No one reported it. Thats not protocol.

  Business response

  04/10/2024

  BBB Case #: 21546502
  Hotel Site #:
  Customer Care Case #: 
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ***********************. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
  
  -  Confirmation number
  -  Exact address/name of the hotel:
  -  Hotel name:
  -  Under what name was the reservation booked:
  -  Date of arrival (exact date of stay):
  -  Room number:
  
  If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  
  
  *******
  Liaison, ******************************* & Resorts, Inc.
  Office: ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩