Business ProfileforGordon's Jewelers

My experience started with the 2 employees including the manager at the **************** location in ******* *****. This is my first time shopping at Zales and I will never again. I went in to purchase a 1 carat diamond hoop earrings (Item #: ********) Upon arrival I spoke with a young lady who told me the Item was on sale for ******** also being a veteran i would be able to use my military discount as well. I originally saw the item online and asked if i could use my 50 dollar gift cafrd that i revceievd from Zales being a first time customer to which she replied no, I can only use two discounts at any given time. I said okay I would be back. I was at a funeral on saturday december 16th 2023 and I was unable to go into tthe stiore and purchase the item, I called the store and spoke with the store manager on Sunday 12/17/2203 asking if he could hold the item for me to which he responded yes as they were about to close and he did not think anyone would purchase the item before closing. On monday 12/18/2023 I walked into the store to clomplete the purchase, I was asked if I am the one who called in the day before to which I respnd yes. The comment was made that most customers who call in to hold an item never actually show to complete the purchase. I proceded to complete the purchase only to be quoted a new price, when i asked why there was a price difference, I was told the Item is no longer on sale. I was shocked and asked why was I not told this yesterday everyone looked at me like a Deer staring into oncming traffic headlights. I was told that there is no way for them to go back into the system and honor this price. That is when I tried reaching out to corporate to no avail. I talked to customer service several times and finally was told the item will be on sale again the day after Christmas 12/26/2023. I was told to purchase the Item then do an exchange for the difference. So I purchased the item and pIcked it up at the **** store here in central teaxs.