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Find a Location

Reliable Parts Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Reliable Parts Inc

      2211 Century Center Blvd Ste 101 Irving, TX 75062-4960

    • Reliable Parts Inc

      PO Box 566268 Dallas, TX 75356-6268

    Business ProfileforReliable Parts Inc

    Major Appliance Parts
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Reliable Parts Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Reliable Parts Inc

        2211 Century Center Blvd Ste 101 Irving, TX 75062-4960

      • Reliable Parts Inc

        PO Box 566268 Dallas, TX 75356-6268

      Location of This Business
      2211 Century Center Blvd Ste 101, Irving, TX 75062-4960
      BBB File Opened:
      10/16/2023
      Contact Information

      Customer Contact

      • Complaint Handler
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/16/2023

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      Two of my oven lights burned out on my Dacor oven. I contacted Dacor and they provided me the specific part numbers and gave me the names/phone numbers of 3 authorized distributors for the parts. I ordered online from one of them - ***************** on 10/11/23. The total price of the order was $80.57 for the two Dacor oven light bulbs. On 10/12/23, I received different parts from Reliable Parts. (see attached photos). I googled the parts I received and could see I could order them from Amazon for $5.99! I contacted Reliable Parts on 10/12/23 and spoke to Laurie *******. She asked me to email her photos and I emailed her the same 4 photos I show below. She told me she would investigate and get back to me on 10/13/23. I spoke to her today and she informed me that they had scanned the barcodes of the parts they sent me and that they were made by the same Manufacturer and they were considered comparable. I reminder her I had pad $80.57 for parts I could have purchased for $5.99, therefore I would like to return the parts for a refund. She said they would consider a refund if I returned the parts at my expense. I told her it would cost more in shipping than the parts were worth, and that it is fraudulent to send me different parts than the parts I ordered. She said because the parts were comparable, they would not provide me with a shipping label for a return, and therefore they wouldn't provide a refund. Also, the company that charged my credit card is not *****************. The name of the company is "APD Call Center Surcharg" (sic). Can you please help? This isn't right. I saw many negative reviews on Trust Pilot so it appears this is an unethical company. If you look at their own shipping label, it shows the parts I ordered which are not the parts they sent me.
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