ComplaintsforDarling Ingredients

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Removal of grease recycling containers from 4 locations that this company services I ask to have removed on several occasions no responce.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Darling Ingredients **** with an operation based out of **************, is a rendering company for dead livestock.For the past 3 years, they have required two stops per week for picking up the dead hogs at my hog site. They will make the stop at the hog site even if we dont request them to stop. Furthermore, when they do the stop and if there is not any dead pigs to be picked up, they will still charge up to $75 per stop. Since they are requiring two stops per week and even if they just do a drive-through at the hog site, they are still charging us the fee. They also do not give the producer any choice of what day(s) they will stop.At 2 stops per week, that equals up to 8 times per month, or more if theres an extra week in the month. If they charge $75 per stop, that could add up to $600-$800 per month. These charges are whether we have dead pigs or not. This is a considerable amount of expenses to the livestock producer. This expense is not necessary or accurate since they are charging us even when we dont have any dead pigs.There are a lot of livestock producers in my area that feel this is an unfair business practice that Darling Ingredients *** is doing. We would like your opinion or investigation into this operation and these charges for picking up our dead pigs.I have made contact with Darling Ingredients *** by phone with no results or changes.

• Initial Complaint

  05/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Valley Proteins is a used fryer oil collection company that we have used to dispose our oil from. Since taking over as Kitchen Manager I have had numerous issues with them not collecting oil/providing faulty equipment that is leaking all over my lot and into local drains. I have spoken to a customer service representative over eight times and emailed the company pictures of said leaks/faulty equipment and recieved no response. **************** continues to tell me they will rectify the situation and has even told me to "buy a garbage can to store the oil in".

• Initial Complaint

  05/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  One of darling ingredients driver was involved in an accident with myself. The driver was the first vehicle at a stop light and I was behind him. The driver got off his brakes and rolled back into. We pulled over and the driver instantly stated that he didn't know he was rolling back. He call his supervisor and I called the police and he changed his story. I reported this incident to his insurance company back in March. His insurance never got back with me and I called once every week and left voicemails. I the contacted darling Ingredients back again and the insurance company finally contacted me back middle of April and said that they were denying my claim. And their driver rolled back on me!!

• Initial Complaint

  02/17/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This complaint is specific to the plant in Des Moines, IA. On Jan 18, we had a steer die. We contacted Darling to come pick up the steer. We were told they wouldn't pick him up if he was over 30 months. We agreed to this because he wasn't even 12 months. (He was born in April of 2020 & we take our steers to the locker when they are 15 months old). Their site promises next business day removal & we had to pay $76 in advance before they would come out. The next day, they didn't make it out to pick up the steer. We waited for the next few days thinking they would be out to get him soon. On January 24, we called to inquire about why the steer hadn't been picked up yet. We were told that they were going to pick him up on Friday Jan 21 but when they started to, the winch on their truck broke. They told us we were on the list for the next day. The next day came and they didn't pick him up. At this point, it had been a full week since they were notified. We kept calling every day and kept being told that they would get him the next day. On Monday, Jan 24, we called once again to inquire why he hadn't been picked up yet. At this point we were told that they would for sure be out on Tuesday. Tuesday came and he wasn't picked up. On Wed, Jan 25 we called to see why he was still there and were told that he was over 30 months. Since Jan 24, we have been calling frequently to resolve this issue. We offered to provide birth records & get a vet to verify the age but were told these things weren't accepted. Pat Becker, the GM told me that he sent the picture of the teeth to 3 different plants and they told him it was over 30 months. I asked to see this picture and he told me he would on February 13. He has since then not returned my calls or sent me the picture. He had the office manager contact me on his behalf. She was supposed to call me back regarding the status of the pic, but has not as of the last 2 days. We want our money back since we paid for a service that wasn't provided

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