Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

KBHS Home Loans LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforKBHS Home Loans LLC

    Mortgage Lenders

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    300 E Royal Ln STE 250, Irving, TX 75039-3535
    BBB File Opened:
    3/6/2019
    Business Management
    • Rose Kaplan, Customer Support Manager
    • Mr. Matthew Rose, Team Leader-Regulatory Response
    Contact Information

    Principal

    • Mr. Matthew Rose, Team Leader-Regulatory Response

    Customer Contact

    • Rose Kaplan, Customer Support Manager
    • Mr. Matthew Rose, Team Leader-Regulatory Response
    • Mr. Luis Trinidad, Director of Customer Success and Regulatory Respon

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/17/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    I requested the stated information on May 8th and KBHS has still not provided it tome, even after several follow up calls and emails over the last week. KBHS Jessic aSellers also admitted to me over the phone that since I did not qualify for the primary home loan, as this property is my primary residence, that KBHS wanted me to make fraudulent statements for applying for a secondary home loan (investment loan)option. This is clearly in violation of federal laws as it is reverse occupancy fraud. They stated that because there was another path forward, they would not provide me with a denial letter so that I could receive builder credits and move forward with another lender. Their path forward would have me willingly accept a rate 1.6% above the market rate at the time the initial application was sent forward to underwriting. I am also submitting complaints to the **** and the VA. KBHS is in clear violation of the Equal Credit Opportunity Act by not providing me with the requested documents in a timely manner, and they have stated that they will not release them to me without a subpoena. My original application was a VA home loan for a primary residence and I was unable to provide documentation that I could work remotely from my job in ***** (moving to *******). This is a clear denial of the application that states I am applying for a primary residence - never an investment property. Thank you for your time.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Guy A

    1 star

    05/21/2023

    Im in a process of buying a house and gonna cancel it. They do all of mistakes, approve you for a home. Telling you you qualify and everything is good , let you sign for rate lock- and then a week before closing telling you you have problems of occupancy to approve you really gonna move to this property as a private resident , and denied you and let you pay $3500 for the rate lock if you continue with another lender or over $18,000 if you still do deal them and changing the loan to investment loan with over 7.3%. This is fraud what they do there. We know someone from inside and they do it in purpose. We will *** them. And they also did it to my friends who also purchased in this project. Stay away. This is the last time Im buying a home from them, I will do everything I can to not pay this fees and get my 10% down I paid in advance for this house about 7 months ago.

    Local BBB

    BBB serving North Central Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.