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Find a Location

Apartment Movers, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforApartment Movers, Inc.

    Moving Companies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Movers

    Business Details

    This is a multi-location business.

    Find a Location

    Apartment Movers, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      415 E Airport Fwy Ste 400, Irving, TX 75062-6352
      BBB File Opened:
      11/2/2005
      Years in Business:
      18
      Business Started:
      11/2/2005
      Business Started Locally:
      11/2/2005
      Business Incorporated:
      12/23/1980
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • The Apartment Movers, Inc.
      • American Family Movers
      Contact Information

      Principal

      • Mr. Rod Johnson, President/Owner

      Customer Contact

      • Mr. Rod Johnson, President/Owner
      • Mrs. Nils Johnson, Vice President
      Additional Contact Information

      Fax Numbers

      • (800) 920-2851
        Primary Fax
      • (972) 257-2502
        Other Fax

      Website Addresses

      Industry Tip

      BBB Tip: Hiring a mover

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/22/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I hired a 3 men move with Apt Movers for 2/21/22 at $135/hr (2hr min). Only 2 men arrived and was told it would be $115hr. Though the hourly rate was less the move would take longer with less labor. The men damaged the rental property I was moving from. I reported this to Amy (via email w/ photo and verbally). I also informed 3 men did not report for the move and they were intentionally moving slow to increase billing time (Example: Both movers carrying one chair downstairs). I was then asked what did I want her to do about it and she disconnected the line. When we arrived at the drop off location, one of the movers was on a call with his wife upset & complaining he was moving me for free because apparently Amy called him and told him of my complaint. When I asked about his comment, the mover informed Amy instructed him to only bill me for three hrs because of my call. I attempted to explain I did not complain for a discount but to report damage, labor shortage and that it appeared they were intentionally were moving slow to extend the time of my move to increase billing. The mover began to raise his voice and cut me off not allowing me to talk. After the convo he threw a bed slack on the floor. Yet they did continued to unload the truck. Before I could go downstairs to ensure the truck was empty the movers left. They did not unload all of my property before leaving. I am missing a storage shelf. I texted the driver 2/21/22 to inform and he did not respond. I emailed Apt Movers 2/21/22 and 2/22/22 and I have not gotten a response. I only want my property returned or to be compensated for the property they have stolen.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lynette A

      1 star

      05/28/2024

      Oh! If I could give 0 based off today I would! 3 years ago they had the best professional movers ever! But TODAY WAS THE WORSE UNPROFESSIONAL MESS IVE EVER HAD TO DEAL WITH! I WILL NOT RETURN! I was a repeat customer up until today. The guys that came were speaking Spanish and thought I didnt understand but I did, they came 7 hours late first of all! My window was from 10-1 they arrived at 8 pm, then got here and said oh we may need to do this tomorrow in Spanish and I interrupted and spoke back saying NO, TODAY! He started speaking English after that, and automatically wanted more money saying h*** take longer than 3 1/2 hours, and how I was the 4th job today, which has nothing to do with me! One of the guys were very argumentative and had something to say to me every time he moved something such as: Well need more money because this is going to take longer and how theres no way someone completed this in 2 1/2 hours! The only thing these movers shouldve been saying is, Sorry, we didnt make your time scheduled and well like to give you a huge discount! All of my things were like before boxed and bagged by the door and definitely wouldve took under the time like it did last time but these new movers are something else!

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