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Complaint Details
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Initial Complaint
07/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 19, 2024, I purchased a copy of The Lord of the Rings from this seller through ABEBooks.com. It was represented with misleading cover art; however, that was not of much concern when I received it. What did concern me was that the book I purchased was represented as NEW. Nonetheless, upon receiving the book, I found it to have glue on the outside of the cover and small amounts of water damage. I immediately contacted the seller for a refund, yet there was no response. I contacted the seller at least twice more, only to receive not response and no action toward receiving a refund for the book.I fear that this is among the multitude of shadowy dealers on ABEBooks.com that create numerous accounts in attempts to defraud customers.
Business response
08/21/2024
Hello,
Thank you for reaching out to us. The customer who has filed this grievance was in contact with our support team regarding this issue as well. The customer contact us reporting that the product he received was damaged. Our customer service requested some pictures to assess the damage so that they may offer an appropriate resolution. The customer responded by stating that they had already sent the return and was unable to provide pictures. We accepted the customers declaration regarding the damage and processed a refund on 8/15/2024. We received this order through abebooks.com and processed the refund directly through their website. Abebooks.com will now refund the customer within 2-4 business days and all further correspondence must be directed to Abebooks.com customer service. We have not had any issues with abebooks.com refunding customers in the past and are confident that the refund would post back to the customers original form of payment promptly.
Thank you,
Basi6 International LLC
Initial Complaint
09/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a textbook through Amazon published by ********* I received a fake /counterfeit copy of the textbook. They denied it of course but the quality is subpar to be an elsevier product and the book has no access code and sticker of authenticity from Elsevier. The book was shipped from India *not that it means anything* but in Amazon they said ships from USA. I wrote an honest amazon feedback to warn other buyers however they are burying it with fake reviews.Business response
11/18/2022
Business Response /* (1000, 5, 2022/09/28) */ Dear Buyer, We apologize for the inconvenience caused to you by this purchase. Please be assured that we do not sell/distribute any counterfeit products and all titles/publications offered are authorized for sale and acquired using legitimate bills of sale. It appears you may have purchased an alternate edition of a title. We are a worldwide seller located in Dallas, TX offering global editions of certain titles as well. Global or international editions may have differences based upon how the publisher chooses to market them. That being said, if you are dissatisfied with your purchase, please feel free to reach our customer service and initiate a return. We offer 30-day pre-paid returns with full money-back guarantee within the United States. Thank you,Initial Complaint
09/09/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a book from Basi6 via AbeBooks.com. The sale listing for the book was as follows (copy/paste): Title: Matlab For Engineers 5Ed. Author: Moore Book Description: New.SoftCover International edition. Different ISBN and Cover image but contents are same as US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. ISBN: XXXXXXXXXXXXX I received a book with ISBN XXXXXXXXXX, not that listed in the ad. The ISBN is a book's unique identifier. Different ISBNs mean *a different book.* Their text description states "different ISBN and cover image....as US edition." Nowhere on the book I *intended* to purchase does it state "US edition," so I assumed the ISBN in their listing to be accurate. I received the "Global Edition," whose contents are NOT the same, when compared side-by-side with the book matching the ISBN of their ad. Again, the description states the ISBN for the book my college course requires. Stating "different ISBN" in the text without clarifying different from WHAT is not sufficient. The listed ISBN is for a book titled "MATLAB for Engineers." Nowhere does the publisher state this is a "US edition." It's just a book matching the title in the listing. The title and the ISBN in the listing match the book I need, and the description says "it's different from the US edition," which is listed nowhere on the book I need. All of this leads one to conclude *the book advertised for sale is the same book I am looking to purchase.* The International Edition has a different ISBN BECAUSE the contents are not the same. Why would the seller not list the accurate ISBN? Because their intent is to take advantage of their customers through unethical business practices. The seller should list the CORRECT ISBN in their ad. Nevermind the extremely slow "express shipping," or the snarky "excellent customer service" I've received. I want a full refund, and I believe they should correct their listings.Business response
11/08/2022
Business Response /* (1000, 5, 2022/09/16) */ Dear ******, We sincerely apologize for the inconvenience this whole issue may have caused. Upon investigating your complaint, I was able to pull all the relevant details of your order and transaction. I believe you were able to get a satisfactory resolution working with our customer service team. The return of the product was received and a full refund was issued through Abebooks. Additionally, please note that we appreciate your feedback regarding the misleading nature of the product listing/description that led you to purchase the wrong product. We will make the necessary corrections to ensure that the customers are clearly notified about the edition of the product advertised before making the purchase. We thank you for your patience in resolving this issue and wish you a pleasant day!
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.