Customer ReviewsforClay Cooley Kia

First off I loved my 2023 Kia ********* The issue is I had someone rear end me back in beginning of March and we are going on June soon and still no word on when the specific car parts will be delivered for repairs and I am getting my car worked on at the Clay ********************** ***********************. I am still expected to pay a car note monthly but with NO car and NO information on when the car parts will be in. I loved the service thus far but if I still dont get a word back, I am highly considering contacting an attorney. Please future shoppers ask about wait time on your Kia **** parts before purchasing!

Bait and switch pricing. Manager was rude and arrogant to us. This is joke to the customer service. Not sure why management is not seeing. Manager said I was being p***y cause I wasnt falling into his bait and switch pricing. This business either should be shut down or that management need to fire the manager ASAP.

I ve left my car at clay Cooley KIA in Irving for the evaluation on 06/13/2023because of the light noise on the driver side , my car has been there for 10 days, ive been calling several times for the first week , no one could tell the status of my car , on one of the call it put my on hold for almost an hour until i hung up and dialed again then somebody answered but he put me on hold again and i just gave up and hung up.Few minutes later the supervisor ( *****************************) texted me and he said they looked the car on 06/16 /2023 ( 3 days after i dropped my car) but they still dont know whats the problem. So i told him that i would have to pick up my car because i need it , he said : so its covered under warranty if we can complete the work, If you decline to do so its $154.95 and yes im ******.This is sounds ridiculous to me, i wont pay that amount , so i decided to have more patience and wait for the update ( my car still in that dealership as i write this) .I texted again today but still no answer although the supervisor said he would give me the up date . Is it game that Clay cooley KIA doing to earn money from their customers, let them leave the car for long time and when the customer feel frustrated with the car they could just say oh yeah you leave the car in our property so here is the bill, imagine $154.95 multiply say 50 cars in a week = ****** In a month??

Terrible Service Manager and Service Center. This company left my engine components disassembled and placed inside my trunk after they took a month on so called diagnostic tests claiming to have only 1 hybrid tech qualified to work on those type vehicles. I spent $4400 on repairs with it being in their possession for 2 months only to need an additional $12,000 in repairs 1 week and 3 days after my initial service. Disappointment is an understatement. I have pictures and videos to prove it...

I dropped my vehicle off at Clay Cooley February 28, 2023 and they have has my vehicle going on 7 weeks. I'm now in the month of April without a loaner car or a true status on where they are with fixing my car. I've spoken to several managers including Al Hipolito, who is the rudest person I have encountered throughout this process. I have spent hundreds of dollars on Ubers without any type of accommodations at all from Clay Cooley Kia. The only person who seemed to give me any hope was Dawson ******** who told me he could have me in a loaner tomorrow. After speaking to Dawnson and him relaying to me that he had to get this cleared with his manager Al, I believed Clay Cooley was on the right path to making me a happy customer. Several minutes later Al told me there was nothing he could do and for me to sit back and wait while he gathered more data. Please keep in mind my vehicle has only 60,000 miles currently and my motor has gone out. Thankfully I have a 100,000 mile warranty that protects my motor. I keep impeccable service records that I have provided to Clay Cooley Kia. My warranty has been approved even though the 1st time they submitted the information they did it under the incorrect name. I've requested on several occasions for consistent follow up on the status in which I'm only told “these things take time. “ Every time I'm the one who has to reach out and they have yet to even start working on my vehicle. I'm in the same place I started 7 weeks ago. This is the most horrible experience that I have ever had with a car dealership. I'm writing this review as a buyer beware of Clay Cooley Kia. I don't want anyone else to experience the type of treatment I'm experiencing from this car dealership. I'm not sure if this is an isolated incident to Clay Cooley Kia Irving or Kia as a whole. I will provide updates as the process unfolds.

I have never had such bad experience in my life while trying to get my car fixed. *** Has put my family in danger and given us instructions that are not safe. My wife 2019 *** optima keeps loosing oil, I have called several times about this and Clay ********************** told me that my wife and 3 year old son, had to drive the 2019 optima until the motor blown, locked up, or started nocking. I refused to put my wife and kid in this type of danger so I got Clay Cooley Kia to allow me to drop off the vehicle to get the vehicle looked at. They told me that the motor needed to be replaced, and that it would be covered. 2 weeks later Clay ********************** calls me and lets me know that now I have to come pick up the car, and take to another Kia *********** and start an oil consumption test, this means take off 2 more 1/2 days from work, not to mention the 2 weeks that i have been without a car and working a modified schedule which makes it difficult to pay bills. I am blown away at how this process has been. I dont want any money or anything i just want my vehicle fixed. I now have to figure out how to get my vehicle picked up and dropped off at ***************. I want this fixed! I want my wife and kid to be safe! You would think that *** would be better at customer service, and not this process. ******** ****

This dealership doesn't even deserve a rating. We went in to buy my daughter's first car and unfortunate total disappointment and scam. We had been waiting for several months for the car we were interested in. When they finally called us to let us know that they had the car after several hours waiting we were informed the car had just been sold and weren't aware of it. The General Manager then came over and informed us that we could do a deal with another car in the interim as he didn't want us to wait longer. Once the other car arrived they would just "swap" with the new one. We went on with the deal and after one month we were informed that the car was not there yet but we could hold it. The new deal was nothing as what we were informed when we got the car. The car value was decreased and therefore creating an unexpected balance as they added the upside amount to the value. We were never informed of this in the beginning and now we are stuck with an unwanted car, very unhappy customers and really bad first car experience. Unfortunately we trusted this dealership as we had purchased a few cars there. General Manager Joe F********/Clay Cooley are dishonest with their customers. And they could care less to lose a customer.

Service dept charged my card twice for the same charge and told me to deal with it. Terrible service from a terrible business.

The pick up and drop off has made life easier especially through covid and they always maintain professionalism when I call or come in. The previous manager was careless and absent but the new manager is awesome and she always remembers my name and so does my advisor and are accommodating and quick even with frustrating car problems.